Jim Coleman INFINITI

Salesperson Brandon was excellent. General Manager Mike Nugen was great as well. finance person great General Manager Mike Nugen was great as well. finance person great More

Service fees are exorbitant. Went in for a simple headlight bulb replacement and they charge me over $400. Mind you this is labor cost without the bulbs. And I provided them w Went in for a simple headlight bulb replacement and they charge me over $400. Mind you this is labor cost without the bulbs. And I provided them with the new bulbs to boot. More

This Dealership left me with mixed emotions and ultimately the last call is what pushed me to purchase elsewhere. Terry Greer is an amazing sales professional and is respectful thru and thru. If ultimately the last call is what pushed me to purchase elsewhere. Terry Greer is an amazing sales professional and is respectful thru and thru. If the sale of the vehicle was a deal that were to happen to between he and I only, the sale would have been had. At no point did he ever attempt to talk me out of the vehicle I had in question and he was sure to look into every effort to win me over as a potential client. What happened next was the issue. The day where I attempted to finalize on the deal, the sales manager Stephon, tho pleasant, didn’t make the dollars make sense. When in negotiations, he mentioned that his vehicle for sale is “already priced in the red,” which sounds more like an issue on behalf of whomever priced it, not the consumer. Asking for top dollar on my trade in and working out the fees, he came back with a proposal that was almost 1k more than the number he said he would attempt to reach. What was more hurtful to me as a consumer was that he did not come back himself and explain to me the why behind it, instead sent Terry back to do the proverbial “walk of shame!” Thats really embarrassing and a bad look on leadership! I ended up leaving not finalizing on the deal however I mentioned to Terry, if they can get to my numbers or even close, call me and I will purchase. What happened next is why I would never do business with this location or even this franchise in the future! The next day I received a call from another sales manager promptly at 10am in which they again tried to earn my business. On this call I made sure to mention that I’m a sales leader and that I know the business thoroughly and I’m willing to work on the numbers as long as they get closer to my number. This leader at which point mentioned that he is looking at the comparison vehicles that I had in interest and that his vehicle tho same year with 18k miles more than one of my interest was way more worth it. I mentioned if he wanted my business, my numbers and their numbers would have to meet in the middle in which he then laughed at me saying, “the car you want to get is no where near as good as my car, I won’t budge on my numbers, call me when you when your on the way to pay my numbers!” I won’t disclose this managers name however his first initial starts with a D! This is not how you do business. Insulting a potential client whether they are willing to spend 100k or 3k for a new or used vehicle is disrespectful and is a clear sign that business is not needed from a middle class hard working people such as myself and my family. I encourage everyone to really think twice about this location and purchase at your own risk. I feel strongly that they need a revision of leadership as well as a few courses on people training. I hope this review gets to the CEO of the company as this experience has deterred me from returning to purchase a high end cpo vehicle from them! More

Car serviced at Jim Coleman Infiniti, Bethesda, MD. My car was serviced immediately upon my arrival. Received an exceptional level of service from service rep named DJ. He was professional, knowledgeab My car was serviced immediately upon my arrival. Received an exceptional level of service from service rep named DJ. He was professional, knowledgeable, pleasant and easy to communicate with. Kept me apprised of the status of work on my car and responsive to questions and concerns. Very satisfied with the exceptional level of customer service DJ provided and quality of care and work done on my car. More

I have been driven two QX 60 for years. It is reliable enough for everything of this type of SUV. Trouble free plus safety devices which bring me much confidence to have infinity forever I It is reliable enough for everything of this type of SUV. Trouble free plus safety devices which bring me much confidence to have infinity forever I love infinity. Thank you for all of your nice services! More