Jim Coleman INFINITI

My wife and I recently relocated to Maryland after 15 years in Atlanta. We were both existing Infiniti owners before marriage (we had nearly identical cars). I donated my '92 vehicle to charity before mo years in Atlanta. We were both existing Infiniti owners before marriage (we had nearly identical cars). I donated my '92 vehicle to charity before moving and we now use my wife's 96 Infiniti exclusively. Our move to Maryland, combined with some scheduling complications as a result of a planned trip to Santa Barbara meant that we needed to get the Maryland Vehicle Safety Inspection done very quickly. From the moment I made the initial inquiry via the Jim Coleman website, our experience was positive. We were matched with a Service Technician, Roy Silva. Mr. Silva was very accommodating of my schedule and time pressure. I received prompt email replies and call backs to apprise us of the progress on servicing the vehicle. Once the repairs were completed, I arrived early on a Thursday morning to fetch my vehicle and I proceeded to the check out desk and encountered what would otherwise have become a rather challenging logistical impediment. It was at that moment that Judy recognized my concern and, without me even needing to ask, she spoke with Mr. Silva. Mr. Silva was clearly empowered to make an executive call that immediately removed the roadblock. I cannot tell you how nice it feels when a place of business recognizes how to care for its customers. I am not sure how much longer we will continue to rely on my wife's car as our primary vehicle, but when we decide to replace it; it will be with an Infiniti. And, without doubt, WHEN we decide to replace it, our business ABSOLUTELY will be with Jim Coleman Infiniti. They have EARNED a new customer! More

THIS WAS ONE OF THE MOST GRATIFYING CAR BUYING EXPERIENCES I’VE HAD IN QUITE SOME TIME. MY SALESMAN (AHMAD HANIF) WAS VERY PLEASANT AND EASY TO COMMUNIATE MY SPECIFIC NEEDS TO. HE SEEM TO KNOW EXPERIENCES I’VE HAD IN QUITE SOME TIME. MY SALESMAN (AHMAD HANIF) WAS VERY PLEASANT AND EASY TO COMMUNIATE MY SPECIFIC NEEDS TO. HE SEEM TO KNOW JUST WANT I WAS LOOKING FOR AND DELIVERED ON ALL THE NEGOTIATED ITEMS OF CONCERN THAT I HAD EXPRESSED BEFORE HAND. I WAS SO IMPRESS THAT I ALSO RECOMMEND A FRIEND AND TOOK HIM ALONG TO SEE IF HE COULD GET A DEAL FROM MY SALESMAN. TO MY SURPRISE HE HAD ALSO ALL BROUGHT A VECHILE THAT NEXT WEEK AFTER I TOOK DELIVERY ON MY OWN. LASTLY, ALL MY EXPECTATIONS HAD BEEN MEET AND I WILL RECOMMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY. THANK YOU TO AHMAD AND JIM COLEMAN INFINITI FOR YOUR COMMITMENT ABOVE AND BEYOND……. TO HAVING SUCH A OUTSTANDING CUSTOMER SERVICE TEAM. BTW: THIS WAS MY FIFTH INFINITI AUTO PURCHASE! SINCERELY, WILLIAM F. LINDSAY More

Great experience. Staff went above and beyone to make me happy and give me a fair deal. There was some confusion regarding navigation, turns out the vehicle I purchased did not have it - - I thought it did happy and give me a fair deal. There was some confusion regarding navigation, turns out the vehicle I purchased did not have it - - I thought it did, JC took extra money off the vehicle price, redid the paperwork and gave me cash towards the purchase of a GPS - - now, if that's not working hard to make someone happy, I don't know what is. I wasn't real happy w/the color of the FX 45 (orange); but it was the only 08 45 available in the midatlantic regaion, hard car to find - and 08 w/low mileage (4k) -- the finance guy, Joe saw me outside - I didn't know who he was, he said Hey, you'll get to like the orange color, it is very unique, it will grow on you - - very kind words and very wise - - he's right - - I like it. Chris Obanion went out of his way for me, he personally delivered floor mats and programmed my bluetooth. The sales manager was honest and direct - I appreciate that. I would definitely go back to JC and would hope to be able to work with the same people. More

Outstanding experience. Frankly, I'm still stunned by how pleasant and easy the process was. I'm the "car guy" in the family and the hard-nosed type, so negotiating and buying are usually outsourced to how pleasant and easy the process was. I'm the "car guy" in the family and the hard-nosed type, so negotiating and buying are usually outsourced to me. That means I've been in and out of a lot of dealer showrooms, test-driving cars and negotiating deals. Had practically every bad or mediocre experience you can imagine. "Waiting game", "let me check with my manager", "sorry that car sold but this $5,000 more expensive one is here", good cop/bad cop, aggressive finance people peddling aftermarket parts, arrogant salesmen, credit apps submitted in my name when I specifically said I was ONLY filling PART of the app out to meet Patriot act requirements and that I did not need or want credit etc etc. Nothing like that happened at Jim Coleman Infniti. We walked in looking like average people. We were reated with respect and immediately taken on a test drive without question. Salesman wasn't arrogant or pushy. He told us up front what he had in inventory and what it would cost. We test drove a few other cars, decided to buy the G37 and called back a day later to negotiate a deal. He confirmed the car was still in stock, worked up an "out the door" price and got the car ready. Walked in on Sunday, filled out only the paperwork truly necessary to buy the car (unlike dealerships which sneak in all sorts of rubbish) and left with the car. THe whole thing was amazingly easy and smooth. I've had more trouble buying toasters at Wal-Mart! Everyone was polite and helpful. No pressure, no scare tactics. Just professional. If my next car is an Infiniti, I will be calling them first. More

I recently purchased a certified Infiniti from the staff at Jim C. The service was wonderful, experience nice and easy going. Either by phone or e-mail the sales rep was lighting fast to get back to me at Jim C. The service was wonderful, experience nice and easy going. Either by phone or e-mail the sales rep was lighting fast to get back to me on things like features, finance etc. I had a good deal of questions regarding the car I bought and everything was answered. To close the purchased I asked for 3 things to be taken care of with the car. The service and level of urgency to accomplish those tasks was appreciated, and now I'm very pleased with the purchase. If your looking for a intelligent and professional staff look here. More

Great experience. Mr Davis went the 'extra mile' in getting me into the M35 that worked best for me even though it meant extra paperwork/cost for both he and the dealership as I had originally selected getting me into the M35 that worked best for me even though it meant extra paperwork/cost for both he and the dealership as I had originally selected a G37, but changed my mind after it was delivered! Joe then delivered the new G35 unit squeeky clean and ready to drive. Absolutely no problems or complaints. Thanx Joe. More

I got my Infiniti EX35 (lease) from Jim Coleman in March 2009. Overall service provided to me by Joe Davis was very professional and helpful and so was the price (~1500 below invoice). That was my 2nd purc 2009. Overall service provided to me by Joe Davis was very professional and helpful and so was the price (~1500 below invoice). That was my 2nd purchase (lease) from JCE and both times I got a great sales experience. More

Terrible service, makes you wait a very long time to get apprasial for old car. Changes lease terms when negotiating. They will also spam you with a ton of useless emails, so don't give them your real one apprasial for old car. Changes lease terms when negotiating. They will also spam you with a ton of useless emails, so don't give them your real one. If you want a good infiniti dealer, go to Passport in Alexandria and ask for Ryan or Sodik. More

About as bad as it gets for service. No clue about cars, no system (that works) for service. They will try to discourage your from having any work done under warrant (I guess because they don't make any mon no system (that works) for service. They will try to discourage your from having any work done under warrant (I guess because they don't make any money that way). You get better service at a ford or chevy dealer that at this "luxury" dealership. I have strong regret about buying from them. More

THey have no problem wasting my time for hours. Doing what they want and not what I have asked. My time is much to valuable to play these games. The salesperson made me an appt to replace the mirro what they want and not what I have asked. My time is much to valuable to play these games. The salesperson made me an appt to replace the mirror and cut me a new key. I waited 2 hours, they told me he didn't have the key, and he just snapped the mirror back in. Why did I even come in? Didn't they read the ticket. I pushed the mirror in 4 times, it needed to be replaced. No apologies, they seemed to think it was ok for me to spend the day there and to leave with nothing. I had to come back and have the mirror replaced. I have much better things to do. More