Jim Coleman Nissan of Silver Spring

Bought the 2015 Nissan Rigue. ..told it was in great condition...two services later...they recommend 2000 dollars maintenance that no one told us about. Felt misled...complaints to ..told it was in great condition...two services later...they recommend 2000 dollars maintenance that no one told us about. Felt misled...complaints to the seller got us nowhere...we felt..you bought it sucker. Your problem you believed us. Not recommending Nissan end of Coleman. More

They sold me a vehicle with dead battery and they’re trying to see if they can get away with it. trying to see if they can get away with it. More

I brought my car in for a diagnostic test due to a failing battery. Thomas quickly signed me in and wasted no time. The team updated me the entire time i was there and fixed the problem quickly. The s failing battery. Thomas quickly signed me in and wasted no time. The team updated me the entire time i was there and fixed the problem quickly. The service team is prompt and efficient. More

Kenneth Faulkner is the salesman to deal with. He is very accommodating, not pushy at all and easy to work with. He is very accommodating, not pushy at all and easy to work with. More

Once I arrived for my appointment everything went smoothly. The service advisor even went on a ride with me when I arrived to pick up my vehicle to ensure all was well. And it was. I would definitely smoothly. The service advisor even went on a ride with me when I arrived to pick up my vehicle to ensure all was well. And it was. I would definitely recommend them. More

This is the second vehicle we have purchased at Jim Coleman Nissan from Thomas Marshall and each purchase was outstanding. He listened to our vehicle needs, particularly with price and features, and s Coleman Nissan from Thomas Marshall and each purchase was outstanding. He listened to our vehicle needs, particularly with price and features, and sold us vehicles that fit those; nothing more than we needed and for a fair price, and no pressure. Then because we wanted a specific color, another salesman working with Thomas (was that Joel?) took off immediately to another dealership to drive back the car we wanted in the color we wanted. We drove it off the lot that afternoon. I'm sorry I forgot the young gentleman's name to call him out specifically because my son and I were really impressed when we returned to get the permanent plates and he recognized us by name! and installed our plates. Outstanding! Great buying experience! More

I love coming to this dealership mainly because they treat their guests with high care! I don’t think I can find the best customer service anywhere else and that’s why this service team is the reason wh treat their guests with high care! I don’t think I can find the best customer service anywhere else and that’s why this service team is the reason why I always come back here. I rather leave my vehicle in good hands knowing I can trust the service team! Thank you guys. More

Excellent customer service. Fast and efficient. They kept me updated during the entire process. Let me know the cost up front Fast and efficient. They kept me updated during the entire process. Let me know the cost up front More

You have a great car salesman. His name is Kenneth. He was very helpfuld,very friendly and very patient with me. His name is Kenneth. He was very helpfuld,very friendly and very patient with me. More

I had a wonderful experience working with Kenneth Faulkner. I had just come out of the hospital and wasn't able to walk the lot easily, so Keneth brought all of the car options right to me. He took Faulkner. I had just come out of the hospital and wasn't able to walk the lot easily, so Keneth brought all of the car options right to me. He took the time to explain the features of each one, listened closely to what was most important to me, and guided me towards the perfect choice with so much patience and kindness. He went above and beyond -- after I decided on the car, he even followed my daughter and I home in the new vehicle so I wouldn't have to worry about getting back to the dealership later when I could drive. Kenneth is energetic, thoughtful, and professional. It's clear that he truly cares about his customers. He's an amazing salesperson, and I am so grateful for the way he treated me and made the process stress-free and enjoyable. He is a fine example of the company's customer service which I encountered throughout. More