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Jim Coleman Nissan of Silver Spring
Silver Spring, MD
152 Reviews
Jim Coleman Nissan of Silver Spring, now serving the Montgomery, Howard, and Prince George's County areas, customers have trusted the Jim Coleman name for all their automotive sales and service needs. Here at Jim Coleman Nissan of Silver Spring, we have put all that experience into the newest, easiest way to buy a brand-new Nissan of quality pre-owned car, van, or sport utility vehicle online. We have a huge selection to choose from and an easy-to-navigate website, featuring up-to-date specials. At Jim Coleman Nissan of Silver Spring, we take pride in the vehicles we sell and strive to provide a great customer experience. Whether you are looking for a new Nissan or used we would be happy to assist you in the car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 152 reviews
September 27, 2023
Thomas, our salesperson was very professional in handling our expectations and needs for finding the right vehicle for us. Thank you for making us very happy. our expectations and needs for finding the right vehicle for us. Thank you for making us very happy. More
by DBYATES
Verified CustomerEmployees Worked With
5 stars - I can’t remember his name
Helpful September 08, 2023
I purchased a Used 2020 Alfa Romeo Giulia from Jim Coleman Nissan in Silver Springs, MD. Richard was my salesman and did a fantastic job!! He sent me a full video of the car running and the interior. Coleman Nissan in Silver Springs, MD. Richard was my salesman and did a fantastic job!! He sent me a full video of the car running and the interior. I was coming from an hour and half away, so this was very helpful. On the day of purchase, Richard sent a good morning text confirming the appointment, which was really nice. Once we got there, Richard had the car up front, ready for me to look it over. After the test drive the paperwork smooth, Adam was great as well and got the numbers where I wanted. Jay in finance was great! I initially didn't want the gap insurance bc I thought my car insurance had gap, once I found out they didn't, Jay was help to help me get it added on. I did have 2 small issues with the car after purchase, 1 a wire was broken and 2 a trim piece was missing. Kyle the used car manager took care of me! He got the parts ordered, kept me informed and once they arrived got me in for service the next day! All in all I had a great experience and highly recommended them! More
by JMongoose
Employees Worked With
Adam Mahmoud, Richard Okogun
August 05, 2023
All the guys were phenomenal, patient, and explained everything the ins and outs of the Ariya. We had never thought of buying an all electric vehicle before. When I say the guys worked as a team they everything the ins and outs of the Ariya. We had never thought of buying an all electric vehicle before. When I say the guys worked as a team they did just that. Adam even was nice enough to map out for us where there were a number of EVGo stations to hook up to. This is just how you get and keep a customer, with this sort of workmanship and dealing with a customer. We pushed and they pulled and we wound up with a beautiful white Ariya Engage and I'm thinking of purchasing one as well. If you read this you guys know I'm looking at that Blue Evolve+ EForce. Big Ups and Much love guys!! Kobie & Kelvin More
by eternalmelodi
July 30, 2023
The sales manager took several extra steps AFTER I had purchased my used Kia Soul EV to ensure that the car met my expectations. I purchased the car based on a battery health report from a local Kia dea purchased my used Kia Soul EV to ensure that the car met my expectations. I purchased the car based on a battery health report from a local Kia dealership which turned out to be wrong. Kyle, the sales manager took it on himself to call the dealership and get them to re-inspect the EV battery, which showed the battery to be under performing. He further talked with the dealership on my behalf to get them to push a warranty claim through that a 2nd Kia dealership had already denied! Kyle definitely earned my trust. More
by cstepheng
Employees Worked With
Kyle
April 14, 2023
I wish I could give ZERO! !! DO NOT DEAL WITH THIS DEALERSHIP!!! WORST EXPERIENCE EVER!!! I SOLD MY CAR TO THEM 2 WEEKS AGO AND STILL HAVE NOT BEEN PAID. I TOOK IT IN ON A SAT !! DO NOT DEAL WITH THIS DEALERSHIP!!! WORST EXPERIENCE EVER!!! I SOLD MY CAR TO THEM 2 WEEKS AGO AND STILL HAVE NOT BEEN PAID. I TOOK IT IN ON A SATURDAY AFTER THEY PERSISTENTLY CALLED ME TO BRING IT IN FOR AN ESTIMATE/SALE. THE CAR HAD A CLEAR TITLE, BEAUTIFUL CLASSIC CAR NEEDING MINOR REPAIRS. I WAS TOLD THAT THEY DON'T ISSUE CHECKS ON THE WEEKENDS, THE CHECKS ARE ISSUE FROM THEIR OTHER LOCATION AND IT SHOULD BE READY FOR ME TO PICK UP BY WEDNESDAY OR THURSDAY, FRIDAY AT THE LATEST. BUT I WOULD BE CALLED ON MONDAY WITH AN UPDATE. MONDAY WENT BY, NO WORD FROM THEM. TUESDAY I HAD TO CALL THEM, AND WAS TOLD CHECK WASN'T READY, BUT I GET A CALL TOMORROW. WEDNESDAY NO CALL. THURSDAY I AGAIN HAD TO CALL THEM, AND WAS TOLD CHECK WAS READY BUT HADNT BEEN SIGNED. FRIDAY I CALLED AND WAS TOLD CHECKS COULD ONLY BE SIGNED BY OWNERS AND NEITHER ONE WAS IN. I ASKED FOR MY CAR BACK, AND WAS TOLD CAR WAS IN THE REPAIR SHOP AND TITLE HAD ALREADY BEEN SENT OFF. I WAS TOLD A CHECK WOULD BE FEDEXED TO ME ON MONDAY I WOULD BE A RECEIVE A CALL FROM MANAGER WITH TRACKING NUMBER,AND I WOULD RECEIVE IT TUESDAY. TODAY WHICH IS MONDAY WHEN AROUND 1300 FOR THE TRACKING NUMBER, I WAS TOLD CURRIER HAD NOT ARRIVED WITH CHECK YET AND I WOULD GET A CALL BACK. I THEN HAD TO CALL THE MANAGER BACK TWICE AND RECEIVE THE SAME RUN AROUND THAT HE WAS WAITING ON CURRIER. I CALLED THE GENERAL MANAGER AT THE MAIN LOCATION WHO TOOK DOWN THE INFORMATION, SAID HE WOULD LOOK INTO IT, AND CALL BACK. HE DID CALL BACK AND STATED THERE WAS A MIX UP WITH THE CURRIER AND CHECK HAD NOT BEEN SENT, BUT HE PERSONALLY WOULD FOLLOW UP ON IT TOMORROW AND HAVE CHECK FEDEXED TO ME BY WEDNESDAY. THIS IS UNACCEPTABLE, UNPROFESSIONAL AND BAD BUSINESS!!! ESSENTIALLY MY CAR HAS BEEN STOLEN. THEY TOOK AND AND HAVE NOT PAID FOR IT!!! DO NOT DEAL WITH THEM. I WILL BE TALKING WITH AN ATTORNEY TOMORROW!!!! More
by denise.lee90@yahoo.com
Employees Worked With
Jay, Onesty, Adam
September 19, 2022
The best experience in my life! !! Umar Chaudhry, the General Manager exceeded all expectations. kudos to Jay and Carl. The entire team at Jim Coleman Nissan proved that it is the be !! Umar Chaudhry, the General Manager exceeded all expectations. kudos to Jay and Carl. The entire team at Jim Coleman Nissan proved that it is the best Nissan franchise in the nation!!! Eli More
by Eli K
Employees Worked With
Umar Chaudhry, Jay Adelson
June 23, 2022
Every single time that I have needed service, from repairs to preventive maintenance, Dennis Moore has provided superior customer service! I've never had to call and keep calling to check on the statu repairs to preventive maintenance, Dennis Moore has provided superior customer service! I've never had to call and keep calling to check on the status of either of my Infiniti's. He has kept me informed every step of the process. He has made recommendations to which I accepted and in the long run, has helped improve my vehicle's performance. Top class service! Dennis is awesome! More
by Benton II
Employees Worked With
Dennis Moore
April 14, 2022
They change the price of service each time you go. I was just charged $177 for an oil change and tire rotation and a different price just a few months ago. Wait times are a little long as well. I will I was just charged $177 for an oil change and tire rotation and a different price just a few months ago. Wait times are a little long as well. I will get service at another dealership going forward. More
by Silver Spring Nissan Owner
Employees Worked With
Sabrina Tolley
