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Jim Coleman Nissan of Silver Spring - Service Center
Silver Spring, MD
251 Reviews
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251 Reviews of Jim Coleman Nissan of Silver Spring - Service Center
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December 21, 2021
The passenger side window on our 2015 Murano failed to come up. after 4 hours in waiting room I was told that the motor and window assembly needed to be replaced. Cost - ~$700.00. Parts not on hand, need come up. after 4 hours in waiting room I was told that the motor and window assembly needed to be replaced. Cost - ~$700.00. Parts not on hand, needed to be ordered. Parts arrived a week later, but it turned out that only a switch needed replacing - wrong parts had been ordered. I was refunded $322.00 but charged $232.00 for "diagnosing" and replacing the switch. The manager apologized for the weeks delay but not for the exorbitant charges for a simple problem - nor for the cost I incurred while waiting and having to use Lyft transportation. My impression? a confused one-horse operation which is best avoided. Caveat Emptor. More
by Jim
Employees Worked With
Terry Greer
