Roy Ucanda

We purchased a 2025 Nissan Pathfinder Platinum in late December. The entire process was professional and seamless from the internet buying experience to discussions with Kevin Escobar in the Sales depart December. The entire process was professional and seamless from the internet buying experience to discussions with Kevin Escobar in the Sales department. Also, we needed to take our vehicle in for service recently. The service adviser Thomas Corzo and service manager Roy Ucanda were absolute professions from the intake through delivery and also gave us a courtesy text and call to ensure we were satisfied with the service. Easily a 5 STAR experience on all level with complete, thorough and honest communication throughout our purchase and servicing needs. More

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This visit was especially meaningful because my late fiancé, Thomas Marshall would normally have been the one taking my car in for my service needs. As the former Sales Leader at Nissan, he loved this d fiancé, Thomas Marshall would normally have been the one taking my car in for my service needs. As the former Sales Leader at Nissan, he loved this dealership and the people in it, and that same sense of family is something I continue to experience every time I visit. Thomas Corzo was exceptional! He took the time to explain what my vehicle needs now, what services can temporary wait, and provided estimates for everything so I can budget accordingly. At no point did I feel pressured, just informed and genuinely cared for. Ashley was also incredibly helpful, keeping me updated throughout the process and making sure I understood everything that was going on with my vehicle. Thank you to Roy & Parts dept for helping me with the batteries for both keys. A special thank you to Richard in Sales for always taking a moment to check in and for offering his genuine support! Those gestures never go unnoticed. Thank you to everyone at Jim Coleman Nissan of Silver Spring for your professionalism, honesty, and compassion. Your kindness means more than you know, and it's the reason this dealership will always feel like family to me. More

by Tyheshia Verified Customer Verified Customer

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If you ever need quick service, no appointment needed and moderately PRICED!?! This is the place! moderately PRICED!?! This is the place! More

by RSILVIA Verified Customer Verified Customer

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The sales person was great, but I feel the dealership on the whole was very deceiving. the whole was very deceiving. More

by vicmonfrida Verified Customer Verified Customer

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Honest people, no games and no tricks. Used Kenneth Faulkner in sales as my other one was not available. Great experience with Mr Faulkner Used Kenneth Faulkner in sales as my other one was not available. Great experience with Mr Faulkner More

by Wesw590710 Verified Customer Verified Customer

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The service Professionals inspected my car and charged my battery. And they tried to find the problem that I mentioned. Roy was amazing! super helpful! battery. And they tried to find the problem that I mentioned. Roy was amazing! super helpful! More

by BRETTNEY.OKE Verified Customer Verified Customer

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I was told that the passenger-side airbag needed to be replaced, but Nissan no longer made the airbag required for my car (2004 Nissan 350Z). Also, an aftermarket part could not be warrantied. In shor replaced, but Nissan no longer made the airbag required for my car (2004 Nissan 350Z). Also, an aftermarket part could not be warrantied. In short, I have no choice but to buy a new car even though my car has less than 80,000 miles on it. Also, I was told that brake pads on my car were of poor quality and needed to be replaced. This was disturbing because my car had only been serviced at Nissan Service Centers. So, if there were poor quality pads on my car, it was put on there or at another Nissan Service Center. Very disappointing. This makes me reluctant to buy another Nissan car. More

by JOANNEWILSON Verified Customer Verified Customer

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the tech DID NOT tighten the lug nut on several tires after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the de after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the dealership to have it replaced. it was not. the damaged stud was not replaced despite the service manager stating it would be fixed. the resulting careless caused me to have to replace an after market rim, and the wheel hub assembly at my expense since both were damaged by the actions of an inept tech who was not supervised. in all a very disappointing experience. i expected better for a loyal customer. More

by VHIKS44 Verified Customer Verified Customer

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Roy was very courteous, timely, polite and most of all, he always greeted you with a smile. he always greeted you with a smile. More

by P.D.WASHINGTON17 Verified Customer Verified Customer

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The best place to get work done on your car is Jim Coleman Nissan of Silver Spring Md. Thomas is always great and they get it done right the first time everytime. Everytime I come here it's always a p Coleman Nissan of Silver Spring Md. Thomas is always great and they get it done right the first time everytime. Everytime I come here it's always a pleasure. More

by jadelson65 Verified Customer Verified Customer

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