Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Coleman Nissan of Silver Spring - Service Center
Silver Spring, MD
232 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
232 Reviews of Jim Coleman Nissan of Silver Spring - Service Center
Sort by
March 19, 2025
The best place to get work done on your car is Jim Coleman Nissan of Silver Spring Md. Thomas is always great and they get it done right the first time everytime. Everytime I come here it's always a p Coleman Nissan of Silver Spring Md. Thomas is always great and they get it done right the first time everytime. Everytime I come here it's always a pleasure. More
by jadelson65
Verified Customer
March 19, 2025
Everyone is courteous, friendly and conducts them selves in a professional manner. They give thorough details of the service and what is needed. in a professional manner. They give thorough details of the service and what is needed. More
by GEORGE.HARDMAN
Employees Worked With
March 15, 2025
A very positive experience. Treated with respect and care!! Will continue to use them and recommend to others. Treated with respect and care!! Will continue to use them and recommend to others. More
by JKF5302
Employees Worked With
March 12, 2025
Better than I expected. Car was washed with the service! Service completed within an hour. Car was washed with the service! Service completed within an hour. More
by DAVID.ALLEN247
March 11, 2025
There’s no right person for the right working service for electric vehicles on time, no responsibility for customers,no punctuality,nothing they do for customers after the car is in service (i spent $600 ) f electric vehicles on time, no responsibility for customers,no punctuality,nothing they do for customers after the car is in service (i spent $600 ) for car rental due to my car in shop but no one inform when the vehicle is ready or not service,careless for customer expenses atleast they have to pay my rental expenses because they clumsy poor desrspect service,the worst guy Brian only responded one specialist so always busy b/c him in my life friend family i don’t like to see or buy any nissan or electric leaf.Tnx for the mangers his time and listening the situation even if he can don’t any thing only 1 person for electric car .i suggest pls do even think about to go service i take my car for service even manufacture call as they said it takes one day they never ever do anything at all just keep the car on park when i call how’s my car service going on there answer very unprofessional we don’t doing anything if you like u can get it or we will c what we can, then i take out my car after week they don’t do anything, they don’t call me why they keep 2week no notice me no texting no fixing car i am so unhappy and feel always mad and wasted my money and my time because their poor service and i don’t understand their service from this big company i rate them below 0. never ever don’t waste time and money to get service from this place. More
by FT
March 06, 2025
Very friendly and explain what was needed for my car and courtesy. The only withdraw I think I have is Prices for parts and labor very uncomfortable. Should have discount for Seniors courtesy. The only withdraw I think I have is Prices for parts and labor very uncomfortable. Should have discount for Seniors More
by BETTYE.JACK
February 28, 2025
He was Very kind , patient, and professional. Gave me great advice and recommendations on what I can add to the car. Gave me great advice and recommendations on what I can add to the car. More
by Vjohnson_23
Employees Worked With
February 24, 2025
Service Director Roy Ucanda of Jim Coleman Nissan of Silver Spring, Maryland, Thank You for helping us out by tracking down the needed critical part to get my vehicle back on the road after an acciden Silver Spring, Maryland, Thank You for helping us out by tracking down the needed critical part to get my vehicle back on the road after an accident! I live in St Louis, MO and I have my car at a local body shop that services large St Louis Nissan dealership. They could not track down on last critical part to get my vehicle back to me. With that, I called Roy a U purchased my car at Jim Coleman last year. In less 2 hours Roy tracked down that part for me, took the body shots info for the body shop and followed through to get it shipped to St Louis so that we could get our car back on the road. Roy went above and beyond to help us out. Thank you Roy! What a great experience! More
by swganassin
Employees Worked With
February 20, 2025
He’s the consummate Professional, he always goes above and beyond to ensure customer satisfaction. and beyond to ensure customer satisfaction. More
by GEMWDS
Employees Worked With
February 18, 2025
Good. Customer service. Wait time was not bad. I appreciate having my car cleaned at the end of service Customer service. Wait time was not bad. I appreciate having my car cleaned at the end of service More
by CLENNIEM3
Employees Worked With
