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Jim Coleman Nissan of Silver Spring - Service Center
Silver Spring, MD
239 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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239 Reviews of Jim Coleman Nissan of Silver Spring - Service Center
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March 12, 2025
Better than I expected. Car was washed with the service! Service completed within an hour. Car was washed with the service! Service completed within an hour. More
by DAVID.ALLEN247
Verified Customer
March 11, 2025
There’s no right person for the right working service for electric vehicles on time, no responsibility for customers,no punctuality,nothing they do for customers after the car is in service (i spent $600 ) f electric vehicles on time, no responsibility for customers,no punctuality,nothing they do for customers after the car is in service (i spent $600 ) for car rental due to my car in shop but no one inform when the vehicle is ready or not service,careless for customer expenses atleast they have to pay my rental expenses because they clumsy poor desrspect service,the worst guy Brian only responded one specialist so always busy b/c him in my life friend family i don’t like to see or buy any nissan or electric leaf.Tnx for the mangers his time and listening the situation even if he can don’t any thing only 1 person for electric car .i suggest pls do even think about to go service i take my car for service even manufacture call as they said it takes one day they never ever do anything at all just keep the car on park when i call how’s my car service going on there answer very unprofessional we don’t doing anything if you like u can get it or we will c what we can, then i take out my car after week they don’t do anything, they don’t call me why they keep 2week no notice me no texting no fixing car i am so unhappy and feel always mad and wasted my money and my time because their poor service and i don’t understand their service from this big company i rate them below 0. never ever don’t waste time and money to get service from this place. More
by FT
March 06, 2025
Very friendly and explain what was needed for my car and courtesy. The only withdraw I think I have is Prices for parts and labor very uncomfortable. Should have discount for Seniors courtesy. The only withdraw I think I have is Prices for parts and labor very uncomfortable. Should have discount for Seniors More
by BETTYE.JACK
February 28, 2025
He was Very kind , patient, and professional. Gave me great advice and recommendations on what I can add to the car. Gave me great advice and recommendations on what I can add to the car. More
by Vjohnson_23
Employees Worked With
February 24, 2025
Service Director Roy Ucanda of Jim Coleman Nissan of Silver Spring, Maryland, Thank You for helping us out by tracking down the needed critical part to get my vehicle back on the road after an acciden Silver Spring, Maryland, Thank You for helping us out by tracking down the needed critical part to get my vehicle back on the road after an accident! I live in St Louis, MO and I have my car at a local body shop that services large St Louis Nissan dealership. They could not track down on last critical part to get my vehicle back to me. With that, I called Roy a U purchased my car at Jim Coleman last year. In less 2 hours Roy tracked down that part for me, took the body shots info for the body shop and followed through to get it shipped to St Louis so that we could get our car back on the road. Roy went above and beyond to help us out. Thank you Roy! What a great experience! More
by swganassin
Employees Worked With
February 20, 2025
He’s the consummate Professional, he always goes above and beyond to ensure customer satisfaction. and beyond to ensure customer satisfaction. More
by GEMWDS
Employees Worked With
February 18, 2025
Good. Customer service. Wait time was not bad. I appreciate having my car cleaned at the end of service Customer service. Wait time was not bad. I appreciate having my car cleaned at the end of service More
by CLENNIEM3
Employees Worked With
February 17, 2025
Place is clean, individuals are friendly and professional. I feel welcomed and appreciated. Thank you professional. I feel welcomed and appreciated. Thank you More
by VBTINSLEY2021
Employees Worked With
February 17, 2025
I had some maintenance done on my car and it was relatively easy. I didn't even have to wait much longer. Bryan was friendly and nice. My overall experience was great and hassle free. Thank you! relatively easy. I didn't even have to wait much longer. Bryan was friendly and nice. My overall experience was great and hassle free. Thank you! More
by MANIWANGCECILIA
Employees Worked With
February 12, 2025
I can't speak for Sales, and we've only been here once for service, but the issue we brought our vehicle in for turned out to be complex and expensive. Our Service Advisor, Bryan, seemed genuinely committ for service, but the issue we brought our vehicle in for turned out to be complex and expensive. Our Service Advisor, Bryan, seemed genuinely committed to making sure our problem was resolved satisfactorily and that we were treated fairly (I assume others he coordinated with deserve credit as well, but he was the person we interacted with). If my experience was typical for this Service Dept, I would definitely recommend them to others. Nissan N AM & Jim Coleman Nissan should know that providing service like this is the way to build customer loyalty. Our whole adventure was not fun, and it was still quite expensive, but Bryan and his colleagues did the best they could (which turned out to be quite good) to make things better. More
by Leaf owner
Employees Worked With
