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Jim Coleman Nissan of Silver Spring - Service Center

Silver Spring, MD

4.7
239 Reviews

239 Reviews of Jim Coleman Nissan of Silver Spring - Service Center

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March 12, 2025

Better than I expected. Car was washed with the service! Service completed within an hour. More

by DAVID.ALLEN247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Samuels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

There’s no right person for the right working service for electric vehicles on time, no responsibility for customers,no punctuality,nothing they do for customers after the car is in service (i spent $600 ) f More

by FT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Corzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Samuels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Polio-Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Jim Coleman Nissan of Silver Spring responded

Good afternoon FT, Please reach out to Roy in the service department to discuss a way to positive outcome to your negative service experience. I can be reached at 301-890-2800. I look forward to working with you.

March 06, 2025

Very friendly and explain what was needed for my car and courtesy. The only withdraw I think I have is Prices for parts and labor very uncomfortable. Should have discount for Seniors More

by BETTYE.JACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Polio-Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

He was Very kind , patient, and professional. Gave me great advice and recommendations on what I can add to the car. More

by Vjohnson_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Service Director Roy Ucanda of Jim Coleman Nissan of Silver Spring, Maryland, Thank You for helping us out by tracking down the needed critical part to get my vehicle back on the road after an acciden More

by swganassin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Ucanda
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

He’s the consummate Professional, he always goes above and beyond to ensure customer satisfaction. More

by GEMWDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Good. Customer service. Wait time was not bad. I appreciate having my car cleaned at the end of service More

by CLENNIEM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

Place is clean, individuals are friendly and professional. I feel welcomed and appreciated. Thank you More

by VBTINSLEY2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

I had some maintenance done on my car and it was relatively easy. I didn't even have to wait much longer. Bryan was friendly and nice. My overall experience was great and hassle free. Thank you! More

by MANIWANGCECILIA
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

I can't speak for Sales, and we've only been here once for service, but the issue we brought our vehicle in for turned out to be complex and expensive. Our Service Advisor, Bryan, seemed genuinely committ More

by Leaf owner
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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