Jim Coleman Nissan of Silver Spring - Service Center

The young lady at the front desk was nice, friendly and helpful. She assisted me when I dropped my car off and again when I returned to pay and pick up my car. helpful. She assisted me when I dropped my car off and again when I returned to pay and pick up my car. More

Had vehicle serviced was quick and car was delivered back washed and cleaned. Thomas kept me up to date on progress and charges, washed and cleaned. Thomas kept me up to date on progress and charges, More

The service personnel, Sabrina and Thomas, are extremely pleasant and helpful and make the service experience painless. pleasant and helpful and make the service experience painless. More

Every single time that I have needed service, from repairs to preventive maintenance, Dennis Moore has provided superior customer service! I've never had to call and keep calling to check on the statu repairs to preventive maintenance, Dennis Moore has provided superior customer service! I've never had to call and keep calling to check on the status of either of my Infiniti's. He has kept me informed every step of the process. He has made recommendations to which I accepted and in the long run, has helped improve my vehicle's performance. Top class service! Dennis is awesome! More

They change the price of service each time you go. I was just charged $177 for an oil change and tire rotation and a different price just a few months ago. Wait times are a little long as well. I will I was just charged $177 for an oil change and tire rotation and a different price just a few months ago. Wait times are a little long as well. I will get service at another dealership going forward. More

The passenger side window on our 2015 Murano failed to come up. after 4 hours in waiting room I was told that the motor and window assembly needed to be replaced. Cost - ~$700.00. Parts not on hand, need come up. after 4 hours in waiting room I was told that the motor and window assembly needed to be replaced. Cost - ~$700.00. Parts not on hand, needed to be ordered. Parts arrived a week later, but it turned out that only a switch needed replacing - wrong parts had been ordered. I was refunded $322.00 but charged $232.00 for "diagnosing" and replacing the switch. The manager apologized for the weeks delay but not for the exorbitant charges for a simple problem - nor for the cost I incurred while waiting and having to use Lyft transportation. My impression? a confused one-horse operation which is best avoided. Caveat Emptor. More