Jim Curley Buick GMC

I purchased a 2008 Buick Lacrosse back in July for about $16,000 (after taxes and fees) from the Jim Curley dealership in Lakewood NJ. The sale went fine and my fiancé’ and I took delivery of the car towar $16,000 (after taxes and fees) from the Jim Curley dealership in Lakewood NJ. The sale went fine and my fiancé’ and I took delivery of the car towards the end of July right before we went on a 2 week vacation. After we returned during the month of August, we noticed that the passenger side Air Bag Light, was not activating when someone sat in the seat. We called the salesman and he told us to bring it right in so he could take a look at it. When my fiancé got to the dealership we could not get the situation to repeat itself. This happened 1 more time with the same results. During this time period we also noticed that if the car was started when a door was open and then closed, it would show on the drivers information panel that the door was still open until we actually turned the car off and restarted it. After this happened for the 3rd time we decided to just leave it with the service department until the issues were resolved. After them having the car for close to a week we were told nothing was wrong. When bringing the car back home from this week long repair diagnostic, I pulled into the driveway and noticed that my door alert system now completely did not work. All 4 doors and the trunk were opened and the car reported that everything was closed and operating correctly. Drove straight back to the dealer were I left it for another week. This time they told me the cars PCM was replaced which controls all of those functions. By this time it is mid September I believe. From the day we bought the car two of the tires kept loosing pressure over time so we knew that we would need to replace the tires seeing they were not under the cars warranty and were considered wear and tear. During October I went to fill the tires up once again but this time we noticed that the cars tire monitoring system was reading the pressure but mixing up the tires. For example it was saying our left rear tire was low, but in actuality our front left was low. I know enough about cars to realize that this car had some serious electrical issues. On the 16th of October I brought the car back the dealership and told them I am done with this car and wanted something else. We put maybe 4000-5000 miles on it since July and it had been in the shop for close to 2-3 weeks during that time. I was told no problem and we found a 2008 Pontiac Torrent which was perfect but priced at about $22,000 (after taxes and fees). When we went to do the paperwork they were treating the Lacrosse as a trade in and we were losing close to $4,500 from what we paid for the car 3 months prior. After a week of fighting and negotiating we came to terms on the sale price of the Pontiac and the trade in for the Lacrosse. Still we lost about $4,000 dollars on the trade. After a few months went by it started to bother me more and more so I did some research with the NJDMV and found the previous owner of the car through a record search. I met with the previous owner in December and found out she got rid of the car because she had electrical issues with it not starting. It would take fits and the car just wouldn’t start. She told me the dealership actually had to tow it out of her garage to get it to the shop. After dealing with this enough times she finally told them she wanted to go with another car and bought a KIA sedan. (I was told the previous owner got rid of it to buy an SUV). Now in March of 2011 we needed to bring the Pontiac in for service because the battery was bad in which it was replaced free of charge. During the beginning of July the car wouldnt start and we brought it right to the dealer just to be told that the battery is now out of warranty and since we never paid for the replacement it would be $120 just to diagnose the battery. This was my first dealership experience and left such a bad taste in my mouth I want everyone know just how terrible this dealership is. When working on the trade in for the Lacrosse one of the sales managers Rob was so insulting and demeaning I cant believe there havent been more complaints. More

By far and wide the BEST sales experience I've ever had. Before stopping at Jim Curley, I also stopped at a few other local Kia dealerships and they did nothing but play stereotypical games with me. When I Before stopping at Jim Curley, I also stopped at a few other local Kia dealerships and they did nothing but play stereotypical games with me. When I got to Jim Curley, both the person that greeted me on the lot and also his sales manager Bob Orozco were extremely nice and honest. Once I picked out the new Optima (awesome) that I wanted, all of the information regarding price, payment, and fees were supplied to me in an easy to understand fashion and we were able to quickly work out a reasonable deal (I drove my new car home within about an hour and a half from arriving at the dealership). I'll definitely be sending all of friends and family there from here on out. Thanks again, guys. More

Best experience I have had buying a car. The salesman (Gil) introduced me to the dealer and his son 5 minutes after I walked in the door. They actually showed me the vehicle invoice and let me decide wha (Gil) introduced me to the dealer and his son 5 minutes after I walked in the door. They actually showed me the vehicle invoice and let me decide what I thought was fair. Everything was explained in detail and there were no surprises. More

I have to write this review so other potential victims can be prepared. The sales process was excellent. I negotiated pricingthrough their internet contact Heather Lindabury. They emailed me pricing on a can be prepared. The sales process was excellent. I negotiated pricingthrough their internet contact Heather Lindabury. They emailed me pricing on a model I picked from their inventory online. She verified vehicle additional options as per the window sticker. I told her my wife & I were coming in on Saturday to make the deal. We arrived @ 10:30 & spoke to sales mgr Chris Cotten who assigned us to Roberto Castro. It took us less than an hour to finalize the car & finalize their pricing. Then, we sat for 2 hours until we got to their finance guy Bill Tobia(snakeoilsalesperson).He proceeded to have my wife sign the MV docs etc. I finally asked him if we were getting the 1.9 special finace rate thru KIA. He said no but he has sometthing he thinks we will like better.He proceeds to try to sell us on the extra warranty until I finally asked hi what our offer is. He offered 4.9 over 72 months instead of 60 with an attitional 500 rebate included. I asked him why we did not qualify & he said her score of 695 was below their 720 requirement. I was furious we waited all this time to have him tell me we did not qualify. I told him I was pissed off. I was ready to walk but my wife was unwilling(she is very agreeable & want no turmoil). So I left because I had to return my leased vehicle to another dealership since we were doing a change of vehicle with my insurance co. Knowing I was not happy & my wife was too tired to fight. he proceeded to bang her with Motor club membership for 500, oil changes for 36 mo's every 7500 miles(this is 8 oil changes @ 51.88 per change) @ 415 & Gap coverage for 750. I contacted my ins co & they offer loan/lease gap coverage for less than 20 dollars for the year. Bill Tobia is a licensed property & casulty producer so he should know there is coverage available through the insurance companies(we also put 5000 cash down which minimizes the need greatly).I emailed Jim Curley III regarding this & he had his sales manager(Chris Kimbiv) call but he had no answers for me. Finally, spoke to Jim Curley & he apologized for the confusion & offered to void the 3 sevices & send a check to my bank that we will be paying. He has to know that his finance guy is a total troll but I guess that is ok ith him. I'm not gonna trash the dealership when the KIA survey comes in since everybody was terrific except for the finance guy. More

In what is often considered a burdensome and stressful process, Jim Curley Buick GMC Kia made the buying process a pleasure. I was impressed by their professionalism and family-oriented feel. Most impor process, Jim Curley Buick GMC Kia made the buying process a pleasure. I was impressed by their professionalism and family-oriented feel. Most importantly, I felt that all of my questions regarding the warranty options on my new vehicle were accurately and thoroughly answered (as you know, we all do our homework before shopping on the internet these days). I will never go to another dealership to purchase a GMC product again! More

A great mom&pop dealership that caters to each individual. It was a very friendly atmosphere and I was never under any pressure to buy. They even let me take a car home over night to try out. T individual. It was a very friendly atmosphere and I was never under any pressure to buy. They even let me take a car home over night to try out. This is my first purchase their but I would go back again. More

I stopped by Jim Curley GMC and had the pleasure of meeting with Joe Lofton who was very professional and was able to answer all my questions to help me in my decision in purchasing my next vehicle. I meeting with Joe Lofton who was very professional and was able to answer all my questions to help me in my decision in purchasing my next vehicle. I will recomend Joe Lofton to all my family and friends when they are in need of excellent service. More

This was my fifth car that i bought there. I was so happy with the guy that helped me his name was joe Lofton. He worked hard to get me my car at the price i wanted to pay. I use Jim curley for all my serv with the guy that helped me his name was joe Lofton. He worked hard to get me my car at the price i wanted to pay. I use Jim curley for all my service needs and am very satified always and have always been treated with respect More

The sales and service experience could not have been any better. After 30 years of purchasing and having my vehicles serviced,this is the best by far. I have found the only car dealership I will be doing bu better. After 30 years of purchasing and having my vehicles serviced,this is the best by far. I have found the only car dealership I will be doing business with from now on. I would, and have highly recommend them. More

Disorganized + major communication problems between salesman, sales manager, finance manager. Salesman was a pretty nice guy..but a bit unprofessional due to the fact that he was on his phone texting i salesman, sales manager, finance manager. Salesman was a pretty nice guy..but a bit unprofessional due to the fact that he was on his phone texting in between questions and paperwork. Salesman and sales manager had miscommunication regarding pricing. I was promised a certain price by the salesman over the phone, but when we got there, the sales manager was not aware of the pricing. We waited over 45 minutes so that they could work it out their communication problem. Fred, the financial manager was the worst. Totally imcompetent, disorganized, a mess. Paperwork took close to an hour to complete.. then I got a call the next day and was asked to come back in asap b/c he made an error of switching my first and last name on some of the paperwork. I told him that I would not be able go in any time soon since I lived 40 min from their dealership. He offered to stop by my workplace with the revised paperwork between 9am-noon. He never showed. I called and left a message.. have not heard from him since. Also, after I had finished signing all the paperwork, received the keys to the car, shaking their hands- I realized that Fred had not taken my down payment of $2000. None of the three realized it until I joked about leaving without giving them the down payment. Mo laughed, shook his head and thanked me for being honest. More