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Jim Doran Auto Center

McMinnville, OR

3.6
38 Reviews

3075 North Hwy 99w

McMinnville, OR

97128

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38 Reviews of Jim Doran Auto Center

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May 19, 2022

I would not recommend this dealership to anyone. They required me to give them a deposit on a truck I was going to purchase that needed a transmission under warranty. They told me one date of comple More

by d_coop1996
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kobe
May 19, 2022 -

Jim Doran Auto Center responded

Hello d_coop1996, unfortunately circumstances such as this are out of the dealers hands. There is a very serious inventory shortage in our nation and this also applies to current units that need parts as well. The reason for the deposit is for us to be able to take it off the market. It shows a commitment from the buyer. From what I have gathered my sales associate was very thorough on the circumstance we were in. It needed a part to be fixed; that part was on backorder with an unknown delivery date. Knowing that you still paid a deposit and signed a form stating you knew it was a non-refundable partial payment. I sincerely apologize for the time it has taken, this is not ideal for any of us.

May 19, 2022 -

d_coop1996 responded

Jim Doran’s lack of inventory is not my problem. I put a deposit on a vehicle that I was promised a couple of days after the 13th of May. It was not disclosed to me that the part was back ordered. They took my deposit based on a date that was given to me by their salesman. They expected me to sign bank papers committing to a loan in which I would be responsible for making a payment for a vehicle I would not have possession of. This is ridiculous, NO ONE would commit to purchasing a vehicle this way. You lied about the date it would be available when you had no idea when the parts would be there. No one would commit to this deal!!!!

May 19, 2022 -

d_coop1996 responded

I was given a date of when the truck would be finished regardless of what your salesman said. Nobody in their right mind would purchase a vehicle when they have NO idea of when they would receive it. That doesn’t even make sense. Read your reply, does that make sense to you?

May 19, 2022 -

d_coop1996 responded

You have got to be kidding me, I am not an idiot. Who purchases something with no clue of when it will be received? This is absolutely ridiculous!! Use common sense here, who would do that. Your salesman is trying to protect himself. He lied and he knows it. If you were told to sign loan papers to make you responsible for making payments on something you have no idea when you might receive, would YOU buy it? WHO would?

May 19, 2022 -

d_coop1996 responded

I have filed a fraud report with my bank and am seeking legal council now. I would rather pay an attorney $2000 than pay you $500. This is about ethics and principles. This is no longer about the money. I’m not gonna stand by and let you do this to other people.

May 19, 2022 -

Jim Doran Auto Center responded

Mr. Cooper, you didn't sign loan papers, you agreed to a partial payment that was very clearly stated that it was a "non-refundable" partial payment. I have the document as well as a screen shot of the text message you sent saying you agreed to it. If you would like I can email these to you. I can tell you are frustrated; let me look further into the arrangement and let me talk to the owner of the store. I am the marketing director as well as the CX Agent (Customer Experience). I totally understand things don't always happen the way we want them to and if there is an opportunity for me to help I am going to try the best I can. No guarantees, but allow me to look further into this.

May 19, 2022 -

d_coop1996 responded

I agreed to the partial payment based on the truck being finished a couple days after the transmission was there. I was told that date was the 13th. I’m not lying, this is the truth. If I had known that was not the date I wouldn’t have agreed. NO ONE would have agreed to that. I appreciate whatever you can do.

May 19, 2022 -

d_coop1996 responded

Your salesperson is not telling you the whole truth, our conversation was mostly over the phone not text. I too have saved it. Think about it would you agree to a deal like that. I didn’t sign the loan papers because of what the service and parts departments told me. Kobe NEVER told me about the back order, the parts department did. After I gave you my deposit. This isn’t fair.

May 20, 2022 -

d_coop1996 responded

I’ll assume you have decided not to refund my deposit?

December 15, 2021

I bought a car on 12/4/21 the very professional seller. The only problem is that I bought the car at night and did not think about checking the oil because all the dilers give a general check to the cars More

by Jose31448
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gave
October 05, 2021

We worked with Kobe Jenson in sales and the entire management team. Excelent service experience! More

by Greg
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kobe Jenson
September 20, 2021

Purchased a certain type of Jeep model I and been searching about 4 months for from Jim Doren in McMinnville, OR. I knew the market for the vehicle I was after but found most dealers to be way over More

by skicampbiz
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James McBeth, Bobby Dye
February 05, 2021

Kobe Jenson was professional and responsive, I enjoyed doing business with him and the dealership. He drove the car from McMinnville to my home in Portland saving me an expensive Uber ride. More

by chasader
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
September 06, 2020

I worked with Kobe Jenson on a deal for a 2008 Cadillac CTS. He worked hard to get me the best interest rate for financing. He was very professional and accommodating. Although, they forgot to give me a tr More

by EmmaJean
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kobe Jenson
August 12, 2020

Got the car, Not the service. Purchasing our car was easy, we negotiated a car top rack. It took them weeks to finally get it in and then a part was missing. We are still waiting o More

by jonindynorth
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris and Jim
July 28, 2020

Easiest buying experience Ordered an Ram truck. Very easy and James was very helpful. Once the truck arrived, the rest of the buying experience was very quick and smooth More

by ekbohard
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James
April 18, 2020

I worked with Kobe and had a fantastic experience working with him! This dealership worked HARD to get me a great deal. I appreciate them! More

by Carlos V.
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kobe Jenson
July 02, 2019

Worst Experience Buying A Car This is by far the worst experience I have ever had when buying a car. I bought my car May 9th and have yet to get my title so that I can get my plat More

by jelthack47
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Finance
1
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