Jim Ellis Cadillac

2 hr, 45 minute wait on a SCHEDULED oil change Scheduler is not on site Scheduler is not on site More

Justin went to extra mile to make sure our new car was prepped and ready and he delivered it to us. prepped and ready and he delivered it to us. More

Reggie, Noel, Miranda, Kim really everyone there is friendly and helpful. Great work good prices. friendly and helpful. Great work good prices. More

The sales consultant (Jonathan Arante) was accommodating & friendly. However, I am Not at all Satisfied with the finance department Listing Price = $50, 740 ~Jim Ellis website Listing: MSRP = $55,4 & friendly. However, I am Not at all Satisfied with the finance department Listing Price = $50, 740 ~Jim Ellis website Listing: MSRP = $55,490 ~Loaner Discount by dealership = minus $4,000 ~Purchase Allowance = minus $750.00 Reasons for Poor rating: ~”Hidden Costs” totaling $3,294 added onto the selling price ~Dealer removed the $750 Purchase Allowance discount which changed the listing price to $51,490 Note: I was told this could not be applied because I was financing through my cu instead of through the dealership. ~Dealer denied the email I presented (even though it was from their dealership): $3,000 Jim Ellis Everyone Qualifies On This 2023 Cadillac XT5 Model effective through 3/31/202 Note: I was told this could not be applied because the loaner discount the dealership applied when listing the car invalidated this discount ~Dealer said they would accept & apply my $1,000 Costco Auto Program Discount Certificate but did not apply it ~Selling Price of $51,990 was entered on financing paperwork (where did the additional $500 come from?!?!) For me looking back I was the victim of sleight of hand tactics & I should have walked away instead of purchasing the vehicle. This comes down to underhanded tactics by the dealership & it is absolutely unacceptable to take advantage of customers ~I was told the $1,000 Costco discount would be deducted but on Seller Paperwork it was not included or deducted. ~I was not told I would be charged for “extra features” that were added by the dealership to the vehicle before it became a loaner for the dealership. When talking me through the features of the vehicle it was never disclosed that four of them were “extra features” & would be charged to me: § All weather mats Note: they were not in the vehicle & had to be shipped to me - received the ones for the front and 2nd row but did not receive the one for the cargo area § Window tinting § Door edge guards § Paint & fabric protection Since these items were already on the vehicle prior to being listed for sale they shouldn’t have been add on costs for me to pay Dealership Sales Agreement Balance Price I paid $62,320.57 Sales Agreement Balance Price I should have paid $53,008.57 More

Excellent service and Noah is always great to deal with. The car was returned washed and repairs completed as needed. The car was returned washed and repairs completed as needed. More

Always a great service experience. They are always professional and on time. Noah is awesome!! They are always professional and on time. Noah is awesome!! More

We had a great experience with Justin. He was very helpful and patient with us. He was very helpful and patient with us. More

This has been the first dealership that did not give me a tank of gas. I received my car on E! tank of gas. I received my car on E! More

Waited 6 hours to get a set of tires installed. Arrived at 8am with an appointment. Didn’t leave until 215pm. Arrived home an hour later and had 3 valve stems leaking and busted at the base. Had t Arrived at 8am with an appointment. Didn’t leave until 215pm. Arrived home an hour later and had 3 valve stems leaking and busted at the base. Had to have vehicle sent to local dealer for replacement valve stems. More

I needed a new engine and new transmission. Reggie has been very on top of it and extremely helpful. Reggie has been very on top of it and extremely helpful. More