Jim Ellis Cadillac

My overall experience with Jim Ellis Cadillac was definitely subpar, especially considering the expectations I had for purchasing a vehicle from a Cadillac dealership. The experience started when definitely subpar, especially considering the expectations I had for purchasing a vehicle from a Cadillac dealership. The experience started when I was picked up from the Atlanta airport by a driver from the dealership in the 2025 Chevrolet Tahoe I was purchasing. After leaving the airport, the driver pulled over and allowed me to drive the vehicle back to the dealership. It was at that point that I immediately noticed the vehicle had over 43,000 miles, despite being advertised and listed on my purchase agreement as having approximately 36,000 miles. That is a significant mileage discrepancy—roughly 7,000 miles—and understandably, I was concerned. I documented the mileage by taking photographs for my records. The sales staff acknowledged the discrepancy, apologized, and stated that the dealership would issue me a $500 check as compensation for the mileage misrepresentation. Unfortunately, the concerns did not end there. I have now owned the vehicle for only two weeks, and I am already having to take it to a dealership for an oil change. In hindsight, I should have specifically requested the vehicle's service records before completing the purchase. However, I would have expected a vehicle being sold by a major dealership to have its routine maintenance current and to be properly serviced and inspected before delivery. The most disappointing part is that I traveled to Atlanta expecting a professional, transparent, top-tier dealership experience. Instead, I left feeling that I had to discover important information about the vehicle myself after the transaction was already underway. I understand that mistakes can happen, and I appreciated the sales staff acknowledging the mileage issue and offering compensation. However, when purchasing a relatively new vehicle from a reputable dealership, customers should not have to discover a 7,000-mile discrepancy or question whether basic maintenance was completed before taking delivery. Overall, this was not the level of experience I expected from Jim Ellis Cadillac, and unfortunately, it has significantly diminished my confidence in the dealership. More

The car was listed as no reported accidents but after they had taken my trade in and I had given them a cashiers check it has been in not 1 but 2. Transmission is slipping and the windows dont work. they had taken my trade in and I had given them a cashiers check it has been in not 1 but 2. Transmission is slipping and the windows dont work. More

Justin made the car buying experience really smooth. For someone who was critical of the process. Thank you! For someone who was critical of the process. Thank you! More

We had an outstanding experience purchasing our 2026 Cadillac Escalade from Vance. From the very beginning, he made the entire process straightforward, professional, and stress-free. What stood out most Cadillac Escalade from Vance. From the very beginning, he made the entire process straightforward, professional, and stress-free. What stood out most was his transparency. He communicated clearly, answered every question honestly, and never made us feel pressured. There were no surprises or last-minute games, just open communication. Vance and manager Patrick also made the ease of doing business/transaction exceptional. He was responsive, organized, and respected our time, allowing us to complete the purchase efficiently while still making us feel valued as customers. Buying a vehicle at this price point should feel seamless, and Vance and his team delivered exactly that. If you're looking for someone who is knowledgeable, trustworthy, and genuinely focused on providing a great customer experience, we highly recommend working with him. We couldn't be happier with our new Escalade and the service we received. More

Buying and service experience is horrible. Avoid Jim Ellis at all costs!!! Do not go here. Avoid Jim Ellis at all costs!!! Do not go here. More

Tim Crenshaw was my salesman and he delivered just what I wanted and he's been more than accommodating for all I've requested from him. 👏 kudos 👏 I will surely recommend him to my friends. Lydia Ragins wanted and he's been more than accommodating for all I've requested from him. 👏 kudos 👏 I will surely recommend him to my friends. Lydia Ragins More

Mr Higgins has regained my trust in this dealership, my Cadillac Lyriq was service and he also fixed a few things that I wasn't aware. He stayed in contact with me throughout the repair process and had Cadillac Lyriq was service and he also fixed a few things that I wasn't aware. He stayed in contact with me throughout the repair process and had the car charged, cleaned, and ready to go when I arrived to pick up. Top-notch service because of Mr Higgins Tydis More

Nae was very thorough with the problem I was having with my XT6. He explained the problem that was going on for me to easily understand. He is very courteous and kept me informed when my vehicle was ready t my XT6. He explained the problem that was going on for me to easily understand. He is very courteous and kept me informed when my vehicle was ready to be picked up. He is very efficient and I really appreciate the way he treated me as a customer. More

Matt is a very professional Associate who really strives to provide an excellent experience. 10 stars! to provide an excellent experience. 10 stars! More

Justin was amazing! He was quick to respond and kept me informed. I would do business with Justin again and again! He was quick to respond and kept me informed. I would do business with Justin again and again! More