Jim Ellis Cadillac

This has been the first dealership that did not give me a tank of gas. I received my car on E! tank of gas. I received my car on E! More

Waited 6 hours to get a set of tires installed. Arrived at 8am with an appointment. Didn’t leave until 215pm. Arrived home an hour later and had 3 valve stems leaking and busted at the base. Had t Arrived at 8am with an appointment. Didn’t leave until 215pm. Arrived home an hour later and had 3 valve stems leaking and busted at the base. Had to have vehicle sent to local dealer for replacement valve stems. More

Most likely one of the Best in entire Automotive Industry - Worldwide!! Traveled quite extensively throughout my lifetime, personally as well professionally. Had lots of interactions and very indepth experie - Worldwide!! Traveled quite extensively throughout my lifetime, personally as well professionally. Had lots of interactions and very indepth experiences regarding High-end Cars, their respective customization and high-tech tuning. This Dealership is a one-stop-shop, especially when it comes to the V-Line Brand of Cadillac. GM of Sales, Mr. Brent very knowledgeable, very keen and to the point. Won't waste your time - please do same; simple mathematics folks!!! Be clear concise in your communications and clarity will accompany you throughout whatever it is you dealing with. General Motors can be proud to have Jim Ellis representing the entire Cadillac Brand with a roster of well seasoned executive talent. Mr. Warren, the main General Manager is by far one of the BEST that ever did it. Chief Executive all around; ..and it shows, cause he is leading by exemplary character, integrity & a sound personality. We, my business partners and their respective clientele looking forward to many many more years of doing business with the Jim Ellis Family and their fleet of automotive brands, makes & models. Can't wait to see the innovative breakthrough technology and stunning designs coming from the GM brand in the near future. Thank you Cadillac. More

I needed a new engine and new transmission. Reggie has been very on top of it and extremely helpful. Reggie has been very on top of it and extremely helpful. More

Super accommodating! Noah’s customer service was impeccable. Walked in frustrated and walked away relieved. Very impressed! Noah’s customer service was impeccable. Walked in frustrated and walked away relieved. Very impressed! More

Fast, reliable and very respectful of my car and car will be back for all my car needs be back for all my car needs More

There were numerous problems with my Jim Ellis experience. When I ordered the car (CT4-V Blackwing), they estimated a 6-7 month wait for the car (it ended up being 13 months). The salesperson (who experience. When I ordered the car (CT4-V Blackwing), they estimated a 6-7 month wait for the car (it ended up being 13 months). The salesperson (who no longer works there) was unwilling or unable to tell me how many allocations the dealer got per month and where I stood on their internal wait list to get an allocation. Later, my salesperson left Jim Ellis, and the dealership never informed me that she left, and didn't assign another salesperson to me until I called several times asking what was going on. When the car did finally come in and I went to pick it up, the finance guy had not prepared the purchase paperwork, and actually hadn't even looked at it until I was sitting in front of him (I had been assured it was all 'ready to go'). This caused a long delay while I sat in front of his desk and he worked through it all. Additionally, there were 3 things wrong with the car at pick-up: 1) the all-weather floor mats, which I ordered and paid extra for, were not in the car; 2) black lug nuts, which I ordered and paid extra for, were not installed on the car; and 3) the front spring spacers, which are installed for shipping only, had not been removed. The dealer was able to find some of the floor mats for me in short order, so I at least left with those. They found some black lug nuts, and just gave them to me in a box, requiring me to drive back across town a few days later to have them installed. I did not discover that the front spring spacers were still on the car for several weeks. (I discovered this myself - somehow the car had made it through Jim Ellis's pre-delivery prep AND the additional dealer visit for lug nut swap, and nobody had caught it). I asked Jim Ellis to coordinate with a Cadillac dealer much closer to my house to remove them. Jim Ellis would not do this for me. I called the other dealer myself and worked it out with them to complete as a warranty job. Additionally, I was not impressed with the product knowledge shown by the Jim Ellis employees. For example, I originally ordered the car as a 2022 model with the 'Carbon Fiber 1' package. The car, however, was built as a 2023 model, and this package was not offered on 2023 cars. I had to explain all of this to my salesperson and then later to the finance person, so they'd remove the $4K+ charge for this package from my final purchase order. And one final headache: I've had the car for almost 6 weeks and I'm still waiting for them to give me the lug adapter for my security lugs. More

This is the best place to purchase a car, reasonable price, and comfortable communication. Charles was an excellent salesman who helped me find a valuable vehicle. I highly recommend doing business wit price, and comfortable communication. Charles was an excellent salesman who helped me find a valuable vehicle. I highly recommend doing business with Jim Ellis Cadillac. More

poor quality control. car left with more problems than came in with. they said the fix was to change transmission fluid. I left with transmission acting funny, so I too car left with more problems than came in with. they said the fix was to change transmission fluid. I left with transmission acting funny, so I took it back the next week to find out that they short filled the system by 4 quarts. last year I took it in for regular service, and the check engine light came on a day later. ended up being some part behind the glove box. no dollar cost for these second fixes, but wasted my time and could cause damage to car down the road. More

Communication is bad they don’t care about certain customers! I still haven’t got a call back yet been waiting 4 weeks to get my vehicle repaired customers! I still haven’t got a call back yet been waiting 4 weeks to get my vehicle repaired More