Jim Ellis Cadillac

There were numerous problems with my Jim Ellis experience. When I ordered the car (CT4-V Blackwing), they estimated a 6-7 month wait for the car (it ended up being 13 months). The salesperson (who experience. When I ordered the car (CT4-V Blackwing), they estimated a 6-7 month wait for the car (it ended up being 13 months). The salesperson (who no longer works there) was unwilling or unable to tell me how many allocations the dealer got per month and where I stood on their internal wait list to get an allocation. Later, my salesperson left Jim Ellis, and the dealership never informed me that she left, and didn't assign another salesperson to me until I called several times asking what was going on. When the car did finally come in and I went to pick it up, the finance guy had not prepared the purchase paperwork, and actually hadn't even looked at it until I was sitting in front of him (I had been assured it was all 'ready to go'). This caused a long delay while I sat in front of his desk and he worked through it all. Additionally, there were 3 things wrong with the car at pick-up: 1) the all-weather floor mats, which I ordered and paid extra for, were not in the car; 2) black lug nuts, which I ordered and paid extra for, were not installed on the car; and 3) the front spring spacers, which are installed for shipping only, had not been removed. The dealer was able to find some of the floor mats for me in short order, so I at least left with those. They found some black lug nuts, and just gave them to me in a box, requiring me to drive back across town a few days later to have them installed. I did not discover that the front spring spacers were still on the car for several weeks. (I discovered this myself - somehow the car had made it through Jim Ellis's pre-delivery prep AND the additional dealer visit for lug nut swap, and nobody had caught it). I asked Jim Ellis to coordinate with a Cadillac dealer much closer to my house to remove them. Jim Ellis would not do this for me. I called the other dealer myself and worked it out with them to complete as a warranty job. Additionally, I was not impressed with the product knowledge shown by the Jim Ellis employees. For example, I originally ordered the car as a 2022 model with the 'Carbon Fiber 1' package. The car, however, was built as a 2023 model, and this package was not offered on 2023 cars. I had to explain all of this to my salesperson and then later to the finance person, so they'd remove the $4K+ charge for this package from my final purchase order. And one final headache: I've had the car for almost 6 weeks and I'm still waiting for them to give me the lug adapter for my security lugs. More

This is the best place to purchase a car, reasonable price, and comfortable communication. Charles was an excellent salesman who helped me find a valuable vehicle. I highly recommend doing business wit price, and comfortable communication. Charles was an excellent salesman who helped me find a valuable vehicle. I highly recommend doing business with Jim Ellis Cadillac. More

poor quality control. car left with more problems than came in with. they said the fix was to change transmission fluid. I left with transmission acting funny, so I too car left with more problems than came in with. they said the fix was to change transmission fluid. I left with transmission acting funny, so I took it back the next week to find out that they short filled the system by 4 quarts. last year I took it in for regular service, and the check engine light came on a day later. ended up being some part behind the glove box. no dollar cost for these second fixes, but wasted my time and could cause damage to car down the road. More

Communication is bad they don’t care about certain customers! I still haven’t got a call back yet been waiting 4 weeks to get my vehicle repaired customers! I still haven’t got a call back yet been waiting 4 weeks to get my vehicle repaired More

The team was very efficient and took care of us remotely prior to us driving to Atlanta. Professional, knowledgeable, and courteous. prior to us driving to Atlanta. Professional, knowledgeable, and courteous. More

I was able to schedule a next day appointment to get my car serviced. All the repairs were completed within reasonable time and more importantly the staff is very friendly and courteous car serviced. All the repairs were completed within reasonable time and more importantly the staff is very friendly and courteous More

I was disappointed to find my lugnuts loose and all the locks were missing off my tires. The problem was corrected after I looked at my tires a few days later. locks were missing off my tires. The problem was corrected after I looked at my tires a few days later. More

Brent was expedient and very professional, at addressing and eliminating an issue I had. I highly recommend doing business with Jim Ellis Cadillac. and eliminating an issue I had. I highly recommend doing business with Jim Ellis Cadillac. More

It was a nice and clean atmosphere. Also, it was nice to have refreshments. The wait was not that long. Also, it was nice to have refreshments. The wait was not that long. More

I live in Kissimmee, Fla. I get my medical care in Atlanta, Ga. at Emory. I had a bone marrow transplant I had MDS. Beginning Phase of Luchemia.. I say that to say this they I get my medical care in Atlanta, Ga. at Emory. I had a bone marrow transplant I had MDS. Beginning Phase of Luchemia.. I say that to say this they at JIM Ellis they honored my contract I had on my tires of which one now had a nail on it. After awhile Got me a driver to take me to and back for lunch. I can recommend the care and concern for the staff at Jim Elllis. It’s not what someone says that counts but what they do. At 76 years young I so appreciate when things are done right. Congratulations on a job well done. Sincerely, Gilbert Resnick More