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Jim Ellis Cadillac

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.2
392 Reviews
Established in 2022, Jim Ellis Cadillac is part of the Jim Ellis Automotive Group, which includes 21 dealerships, 17 brands a collision center and a stand-alone service center serving the metro Atlanta area. The dealership's state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. In 2024, Jim Ellis Cadillac received the General Motors Mark of Excellence Award and was recognized as a CarFax Lifetime Top-Rated Dealer. Visit Jim Ellis Cadillac at 5880 Peachtree Blvd., Atlanta, GA 30341, or online at JimEllisCadillac.com.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 392 reviews

March 03, 2023

HORRIBLE CUSTOMER SERVICE. DO NOT TRUST THESE PEOPLE. WORST EXPERIENCE EVER., PLEASE GO SOMEWHERE ELSE IF YOU KNOW WHATS GOOD FOR OU. WE HAVE NEVER BEEN TREAT SO RUDE. EVER.. V More

by chrisnewton717
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brent Kleen
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Mar 03, 2023 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. We sincerely apologize that it fell so far below our standards. We'd like to learn more about this situation to come to a resolution for you. Please give us a call at your earliest convenience at (770) 766-3074.

March 03, 2023

Very pleased with the way Jim Ellis Cadillac does business. Noah always goes above beyond to help More

by Weyman.waits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Mar 12, 2023 -

Jim Ellis Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out!

March 03, 2023

No complaints. Service was as to be expected. Vehicle is running like brand new. Thank you More

by Lindamiller1718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Mar 12, 2023 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience!

March 02, 2023

Noah was great and patient I had issues with my card and he waited for me to get them figured out. More

by Crystaltyson16
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Mar 06, 2023 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us!

March 01, 2023

The detailer (Fred) did a great job washing my car & the advisor helped me attend to my tires at Discount Tires More

by Krpledger77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Detailer (Fred) M), Noah Rowe
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Mar 04, 2023 -

Jim Ellis Cadillac responded

Hi there! We're so happy we were able to help you out!

February 28, 2023

Very quick and efficient service. Noah has and continues to be understanding and helpful mange the service of my vehicle while keeping cost in mind. More

by wkbrodnax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Mar 04, 2023 -

Jim Ellis Cadillac responded

We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!

February 28, 2023

I love this Cadillac dealership. All the people I have interacted with have been helpful, honest and sincere. They have gone the extra mile to accommodate my specific needs. It has b More

by jmbranning07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linsey Ta-Luong, Hamid Nadimi, Jason Strong
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Mar 04, 2023 -

Jim Ellis Cadillac responded

Wow, it's experiences like yours that really keep us motivated!

February 27, 2023

I went in told them what I wanted and they made it happen the same day with minimum wait time. Great experience love my new car! More

by reginaldbailey56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linsey Ta-Luong, Jason Strong
Report | Print
Mar 04, 2023 -

Jim Ellis Cadillac responded

Hi, we are very happy we could provide you with a positive experience!

February 27, 2023

Fast efficient service. Service advisor communicated well through the wait. Noah displayed excellent customer service skills. More

by Terrell0151
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Rowe, Alan Cavell, Jason Strong
Report | Print
Mar 04, 2023 -

Jim Ellis Cadillac responded

Hi, we are very happy we could provide you with a positive experience!

February 27, 2023

Outstanding…they kept the car until they found the problem and didn't cut any corners. Professional and very easy to deal with. I will be moving all my service to Jim Ellis. A++ More

by Pknoll35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Mar 04, 2023 -

Jim Ellis Cadillac responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Cadillac.

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