Jim Ellis Cadillac

David Patel was awesome! I can be very difficult. He was very patient! I would recommend them to everyone!!! Great job guy! I can be very difficult. He was very patient! I would recommend them to everyone!!! Great job guy! More

The individuals that I interacted with did a great job in communicating with me in an efficient and easily to understand manner. They are very good ambassadors for the Cadillac brand. communicating with me in an efficient and easily to understand manner. They are very good ambassadors for the Cadillac brand. More

All so accommodating and pleasant - willing to work with my Fleet Manager and go the extra mile for our vehicles! Although I enjoy my visits, I would like to see the typical oil change take less than the st my Fleet Manager and go the extra mile for our vehicles! Although I enjoy my visits, I would like to see the typical oil change take less than the standard 2-1/2 hours that I experience each time. More

I was impressed! They did a thorough job in making sure my car was fixed properly. Also, it was as clean as a whistle, inside and out. I’m a satisfied customer! They did a thorough job in making sure my car was fixed properly. Also, it was as clean as a whistle, inside and out. I’m a satisfied customer! More

They were very accommodating to our needs and did not hesitate to make us a great deal. Our salesman, Chris, was very helpful and made sure to listen to all of our concerns and requests. hesitate to make us a great deal. Our salesman, Chris, was very helpful and made sure to listen to all of our concerns and requests. More

Everyone was very polite and they kept me updated on the progress of my repairs. progress of my repairs. More

The service area is very nice and clean. Noah was also wet helpful in getting me quickly and explaining my issues. However, it took longer than expected to finish the work. Noah was also wet helpful in getting me quickly and explaining my issues. However, it took longer than expected to finish the work. More

John is a great salesman and Marion is a great finance manager. I had no issues working with these two. I would definitely recommend Jim Ellis Cadillac. manager. I had no issues working with these two. I would definitely recommend Jim Ellis Cadillac. More

Brought in my 2013 Escalade Esv Platinum for a loud grinding noise it would make. They said it was the front differential I paid for the diagnosis and took it somewhere else to have the front different grinding noise it would make. They said it was the front differential I paid for the diagnosis and took it somewhere else to have the front differential installed. And the loud noise is still there. That was a few thousand spent for nothing. A 2nd opinion found out it was just the parking brake that needed to be replaced. I feel stupid because I call muse doing the right thing by bringing it to Cadillac for the diagnosis waste of my time and money More

Upon bringing my car in, I specifically asked that the brakes be checked, and mentioned that the braking system wasn’t performing as it should. I was assured they would be checked, but I never received f brakes be checked, and mentioned that the braking system wasn’t performing as it should. I was assured they would be checked, but I never received follow up about the brakes. More