Jim Ellis Cadillac

Joseph puts service first! He is customer oriented and professional. Additionally, he is very knowledgeable on Cadillac vehicles. I will certainly visit him for my next purchas He is customer oriented and professional. Additionally, he is very knowledgeable on Cadillac vehicles. I will certainly visit him for my next purchase. More

Joe was incredibly helpful and friendly. He accomodated my busy schedule and took the time to show me around the new car. He also stayed in touch afterwards in case I had any questions or co He accomodated my busy schedule and took the time to show me around the new car. He also stayed in touch afterwards in case I had any questions or concerns about the vehicle. Awesome guy! 10/10 customer service. More

What a wonderful experience, Joseph was great to work with. Will be back in 35 months for my next lease and hope to work with him again. with. Will be back in 35 months for my next lease and hope to work with him again. More

Joseph was incredibly knowledgeable and courteous. He took the time to get to know me and my wife and it was like meeting an old friend. Highly recommend Joseph He took the time to get to know me and my wife and it was like meeting an old friend. Highly recommend Joseph More

Joseph was very attentive and knowledgeable through the whole visit and the staff as a whole was professional and friendly.I would recommend Joseph and Jim Ellis. whole visit and the staff as a whole was professional and friendly.I would recommend Joseph and Jim Ellis. More

Dealership was clean and the staff was extremely welcoming. I worked with Joseph on a Cadillac Lyriq lease and I could not be happier with my experience. Joseph was transparent, diligent and very welcoming. I worked with Joseph on a Cadillac Lyriq lease and I could not be happier with my experience. Joseph was transparent, diligent and very easy to work with. Got me the car I wanted at a price within budget - all I can ask for. More

Joseph has been really helpful and is always there to take care of his customers. and his product knowledge is superb. If you’re looking for someone that’s more than a salesman you owe it to yourself t take care of his customers. and his product knowledge is superb. If you’re looking for someone that’s more than a salesman you owe it to yourself to speak with Joseph at Jim Ellis Cadillac. More

Very unhappy with the transaction here. I haven't bought a car in 9 years, and this situation made me not want to do it for another 9 years or longer. Communication and expectations wer I haven't bought a car in 9 years, and this situation made me not want to do it for another 9 years or longer. Communication and expectations were terrible throughout the whole process. Joseph provided very few updates to me without me constantly asking him for the next steps over the course of a few weeks to buy the car. Once they got my money, the communication was worse than before that. 1 - When the car was being shipped, I was told the car was on the way one afternoon, it didn't show up until the next day, I randomly got a call they were 30 minutes from my home, had to leave work urgently to be home to receive it. Could this not be more coordinated or communicated? 2 - The temp tag didn't come with the car, had to be overnighted. Received the car and couldn't drive it at all. Why wouldn't this be checked before it was shipped out? 3 - Was told on 6/7 that the title was filed and would be 10-14 days. I provided Joseph the insurance info on 6/6 via text. Joseph advised me the car was titled on 6/21. Found out on 6/24 it hasn't been titled yet, he "still needs insurance info", which I provided him on 6/6. Which is it? Why can't you take a few minutes to check and be sure to not mislead customers and give wrong information? 4 - I tried to call the GM, so I would have someone to discuss my concerns and issues with, because the sales manager Jacob was also not very responsive unless it had to do with receiving money. The guy never called me back. I understand he's likely a very busy person, but i left a voicemail with my situation name and number, clearly no one listens to voicemails and if they do, they don't care about customers, because i never received a call back. Again, this was after they got my money, and I live out of state. Will not be back and will not advise anyone to go here. Poor communication and poor way to treat a customer. I would be fired from my job if I gave the service to a customer that I received on this transaction. More

Jason was a pleasure to work with. He was patient, cooperative and very helpful when I picked up the car and had to learn all about it. This has been the best car buying experience I h He was patient, cooperative and very helpful when I picked up the car and had to learn all about it. This has been the best car buying experience I have ever had. Jim Ellis Cadillac is fabulous! Thank you Jason. More

Nice environment and everyone makes you feel welcomed. It was a great car buying experience. Jason was awesome! He was easy going and there wasn’t any pressure. It was a great car buying experience. Jason was awesome! He was easy going and there wasn’t any pressure. More