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Jim Ellis Cadillac - Service Center

Atlanta, GA

3.6
185 Reviews
Call Service Center (770) 626-4225

185 Reviews of Jim Ellis Cadillac - Service Center

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July 30, 2022

Jim Ellis Cadillac has the best service department I’ve ever used and I’m on my 3rd Cadillac. More

by SALISABACON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard, David Patel, Noah Rowe
Report | Print
Aug 03, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience! We sincerely value your business and look forward to your next visit!

July 29, 2022

Service kept me informed on my Caddy, very pleased with Noah Rowe my service advisor More

by EHOTROD66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard, David Patel, Noah Rowe
Report | Print
Aug 03, 2022 -

Jim Ellis Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 29, 2022

Best service I’ve received at any dealership. Noah is especially very good. The customer service is outstanding. More

by RTW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Aug 03, 2022 -

Jim Ellis Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out!

July 29, 2022

Great job with the service center. I really appreciated the follow up as well as the detail. Great customer service! More

by ANDREWSMITH31444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Aug 03, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

July 28, 2022

The dealership roadside assistance service is excellent. The technician was efficient in providing the repair services. Great job! More

by leetabb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Aug 03, 2022 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

July 28, 2022

In my opinion it’s over priced. I had to pay $49 for someone to install a car battery? And I was there for over 2 hrs. More

by jeramos86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Patel
Report | Print
Jul 29, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. We sincerely apologize if we were not upfront about our pricing at check in, and will use this feedback to better our processes moving forward. Our goal is always to get you in and out as quickly as possible, and we are sorry we didn't meet that during your most recent visit. We do appreciate your business and hope to earn the opportunity to serve you again in the future.

July 28, 2022

I have new tires and am ready for a road trip. My car is spotless and I’m very pleased. More

by LELANDKIRK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Patel
Report | Print
Aug 03, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience!

July 23, 2022

Great staff offering uncompromising service! Made me stay an extra hour for oil change and meticulous delail before they would let me leave. The car was perfect when I left. Thanks to everyone!! More

by JEFFMAURER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard, David Patel, Noah Rowe
Report | Print
Aug 03, 2022 -

Jim Ellis Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out!

July 23, 2022

I have my car service at this location, overall good, they clean your car in and out side. Best service. More

by alkmaarcharlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Patel
Report | Print
Aug 03, 2022 -

Jim Ellis Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience!

July 21, 2022

Most accommodating dealership I’ve ever visited! Courteous help for a stranded Cadillac owner. Got me in and out without an appointment to remove a tree branch that had become wedged in engine well. More

by Gil Parrish
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard, Noah Rowe
Report | Print
Aug 03, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

Aug 03, 2022 -

Gil Parrish responded

Excellent dealership with a stellar staff!

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