Jim Ellis Cadillac - Service Center

Too many issues to write. Paid for cadillac sill plat and keyless entry (both $115 labor pre-paid on the cadillac website) and scheduled to have them installed. When I broug Paid for cadillac sill plat and keyless entry (both $115 labor pre-paid on the cadillac website) and scheduled to have them installed. When I brought the Escalade in, they asked if I wanted to wait, I said I would come back later. Called later that afternoon, they said MIGHT be ready tomorrow. xxx is the point of an appointment if they cannot work on it same day? Common sense! But they said they wanted to have a conference first when I live 1.5 hours away round trip and it is a simple $115 labor part install? What a joke. I called for the price of a duplicate key before going, gave them my VIN, and 20 minutes later they said $560 (wow). I asked for a key duplicate when I dropped it off. 24+ hours after dropping off THEY STILL COULD NOT MAKE A KEY for my 2022 Escalade. They EVEN said it might be more $ and COULD NOT EVEN GIVE ME A PRICE 24 hours later. The keyless entry they installed was totally crooked, looked like a kid slapped it on! I fixed it myself later and cleaned up the resulting tape mess, I did not have time for them to take it back and fix it while there. Key pad itself is not pressing down on the 0 digit unless you crush it, cadillac problem, tech noticed it but oh well, not a Jim Ellis Cadillac problem apparently. I said I had a very tight schedule and please have the car ready for me exactly at 2. Car was not out front. Car was not washed, asked if I want to wait, I had no time for that either. Had to wait for the technician to tell us how to program the keyless entry even after that. Parts person was nice. More

Do not use the service department. I set up an appt 1 week in advanced and verified $$$ and that the service could be completed on that day. After driving 30min to the appt I was t I set up an appt 1 week in advanced and verified $$$ and that the service could be completed on that day. After driving 30min to the appt I was told they did not have the personnel to complete the job that day. No one called ahead of time, no warning. More

Quick response from Quinton the service manager made me give the service another chance. Thanks give the service another chance. Thanks More

STILL AWAITING A RESPONSE FOR SERVICE RENDERD IN FEBRUARY. No one wants to own up to the mistakes made on behalf of the dealership.Noaccuarte help on days needed is not my fault and shouldn't have t FEBRUARY. No one wants to own up to the mistakes made on behalf of the dealership.Noaccuarte help on days needed is not my fault and shouldn't have to pay for dealers issues. More

Oil change was too long. 1.5 hr Car wash was marginal. Would have been mice if they vacuumed interior 1.5 hr Car wash was marginal. Would have been mice if they vacuumed interior More

The team at Jim Ellis Cadillac is outstanding I truly would recommend anyone who’s looking for a vehicle to go and see Justin, in sales and I also would like to extend a thank you to the service departme would recommend anyone who’s looking for a vehicle to go and see Justin, in sales and I also would like to extend a thank you to the service department and deal with Reggie. He’s an outstanding individual and concern about the customers needs. Thank you all for all you do. Carl More

Wanda the service writer was extremely helpful she made my experience better she went out of her way to make sure I was happy my experience better she went out of her way to make sure I was happy More

Dealership did a good job, they didn't keep my car for long, but my car was not washed. long, but my car was not washed. More

He did not order my part for a CT5 Cadillac. Noah kept lying stating that the part did not come in. I contacted Cadillac in New Port News VA where I was traveling to and they reported to me th Noah kept lying stating that the part did not come in. I contacted Cadillac in New Port News VA where I was traveling to and they reported to me that the part I need would arrive within 24 hr of my dropping my car to the dealership More

Service Advisors Noah and Reggie are always the best and very helpful. They are the best part of my experience. However, far too many concerns and issues have risen since my initial purchase with this car a very helpful. They are the best part of my experience. However, far too many concerns and issues have risen since my initial purchase with this car and I’m not a happy cadillac owner at this time. Wiring going out. Issues with the muffler! Way too many issues with what should have been a more pleasant owner experience. More