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Jim Ellis Chevrolet of Atlanta - Service Center

Atlanta, GA

4.4
2,771 Reviews

2,771 Reviews of Jim Ellis Chevrolet of Atlanta - Service Center

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March 09, 2024

I wish I could rate Brian a 100. He's truly that good, trustworthy, and helpful. I've said it before and I'll say it again... Brian needs a raise/bonus! He is one of the kindest, mos More

by DYNESHA_MONTGOMERY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 10, 2024 -

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that Brian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

March 08, 2024

Quick and easy oil change. Brian got my car done quickly and also gave me quotes for new tires when I need them. More

by tjmerkling
Recommend Dealer
Yes
Employees Worked With
Brian Baker
Mar 10, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

March 07, 2024

It took awhile to get a diagnostic performed on my vehicle. However, I couldn't be happier with the work that was done the dealership I purchased my vehicle at told me there was no fix for the infotai More

by dstol331
Recommend Dealer
Yes
Employees Worked With
Nicolas Caicedo
Mar 07, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

March 06, 2024

The Dealership was excellent. Got me in and out quickly and easily for my service appointment without any surprises or difficulties. More

by Stephsin
Recommend Dealer
Yes
Employees Worked With
Loan was my Service Advisor. She was excellent to deal with. I felt like she went out of her way to make my service visit an enjoyable experience
Mar 06, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

March 06, 2024

Orlando was very professional and I felt like I was in an establishment that valued me and my business. More

by SHARMARETINA
Recommend Dealer
Yes
Employees Worked With
Orlando Jeffrey, Orlando Jeffrey
Mar 06, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

March 05, 2024

Brian was awesome to work with. Very informative and professional. Professional, knowledgeable, courteous, informative and helpful. More

by Lspamp09
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 05, 2024 -

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

March 05, 2024

Check in was great, helpful, orders Uber since service would take several hours. Check out, continued to give wrong price not applying points/rewards & even charged wrong price on card, having to cancel t More

by RAZONJR
Recommend Dealer
Yes
Mar 05, 2024 -

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear you didn't have the best experience at our dealership. We'd love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com. Thank you! Expect the Best! Service Manager Mr. David Theriault

March 05, 2024

We had set up an appointment for 2 recalls 10 business prior to bringing in the vehicle. When dropping off, verifies that the parts for the recall were in stock. Both recalls should take less than 2 hou More

by M
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas
Mar 08, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact us at (678) 585-2314 when you have an opportunity, and we will be more than happy to try and turn your experience around.

March 04, 2024

Vlad has the best customer service I have EVER seen! !!! I only ask for him. More

by ADAM@SULLIVANWICKLEY
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladimir Kochubey
Mar 04, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Adam, Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. Vladimir and our team appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

February 29, 2024

We were traveling and my transmission went out. Luis got us right in, even close to closing. Fixed my truck and let us pick it back up when we got done with our vacation. Luis saved our vacay More

by Davegillpac
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Valdez
Mar 01, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for the kind words for Luis and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

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