Luis Valdez

The service advisor Chris was very helpful with information on tire maintenance. I appreciate the tech who pointed out the nails in the tire. information on tire maintenance. I appreciate the tech who pointed out the nails in the tire. More

by Valsmiles2003 Verified Customer Verified Customer

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Cuddo's all around ! Everyone at Jim Ellis truly care about and work to satisfy your needs. Everyone at Jim Ellis truly care about and work to satisfy your needs. More

by DONCMATHIS Verified Customer Verified Customer

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Got it right the first time, as opposed to who it went to first time. first time. More

by SHeslin Verified Customer Verified Customer

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Excellent customer service! Elise Schaaf and Luis Valdez made my experience pleasant, smooth, and quick. Hands down, the best dealership around! Highly recommend! Elise Schaaf and Luis Valdez made my experience pleasant, smooth, and quick. Hands down, the best dealership around! Highly recommend! More

by jcrawlga Verified Customer Verified Customer

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Great customer service and support. Had to bring my EV in for a part they’ve been great providing an alternate means of transportation. Had to bring my EV in for a part they’ve been great providing an alternate means of transportation. More

by dpb Verified Customer Verified Customer

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An overall bad experience compared to Jim Ellis Audi in Marietta. Really need to focus on communication and when things don't go right, you go out of your way to do what you can to resolve them to the cust Marietta. Really need to focus on communication and when things don't go right, you go out of your way to do what you can to resolve them to the customer's satisfaction More

by THEMARTINIMARK Verified Customer Verified Customer

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Service was perfect from the scheduling to the appointment itself. Chris Epps was outstanding. Thank you for making the visit easy. appointment itself. Chris Epps was outstanding. Thank you for making the visit easy. More

by NBROTHERS Verified Customer Verified Customer

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Always polite, courteous ,and informative. Will recommend to anyone. Always there when service is needed Will recommend to anyone. Always there when service is needed More

by DBATEMON83 Verified Customer Verified Customer

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What I was told was that my torque tube was damaged and when I mentioned that I just replaced it, I was told that they need to lower it to see how damaged it is. I'm fully aware of how much this job costs when I mentioned that I just replaced it, I was told that they need to lower it to see how damaged it is. I'm fully aware of how much this job costs aswell so I had to decline because the warranty company decided to not cover it because they are under a class action lawsuit that I was unaware of. The real reason I scored the survey so low is because when I got my car back, a lot of the panels weren't even put back correctly finding screws that aren't even screwed in all the way, as if the tech was upset because I didn't accept the repair. I'm also missing a screw for my speaker panel in the truck that serves as a hook point. As a former tech from Mercedes-Benz of Buckhead, you're supposed to return vehicles as if you were never there, doesn't matter if the customer declines a job or is just there for warranty work. If you guys offer payment plans so that I can cover the cost of the repairs I'll gladly bring my vehicle back. And leave you guys a better survey in the future if that's an option More

by cpuliah Verified Customer Verified Customer

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Kept me informed of repairs and even supplied me with a loaner vehicle Thanks a lot loaner vehicle Thanks a lot More

by cvic0413 Verified Customer Verified Customer

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