Jim Ellis Chevrolet of Atlanta - Service Center

Aggressive service provider. the service department informed me my battery was bad I did inform them that I had just replaced the battery and ask to speak to someone in the warra the service department informed me my battery was bad I did inform them that I had just replaced the battery and ask to speak to someone in the warranty department. As my request was at no fault of my own I also requested a loaner vehicle the service provider was rude in my opinion and the process to get the rental with being taken to Enterprise took way too long and was totally inconvenient. then the next day the service provider called me to tell me they hadn't looked at my vehicle but they would look at it and next morning then the following day the service provider called me several times and harassed me and then pretended to call from another number and ask for someone different telling me I must return the car by the close of business asking me what time I get off work where I live all of that is inappropriate if you tell me my car is complete and you haven't found anything wrong with it common sense tells me I need to return the rental by the close of business day without being harassed about where I live where I work and what time I can get there I don't want to keep your rental I wanted my vehicle back and I thought the whole process was rude an inconvenient. More

Service did not identifiy the problem correctly. Parts were replaced that didn't resolve the issue. After 3rd different part replacement attempt and $1400 of "failed to resolve" repair/replacement pa Parts were replaced that didn't resolve the issue. After 3rd different part replacement attempt and $1400 of "failed to resolve" repair/replacement parts, vehicle's problem seems to be fixed.. Final part replacement tried (fuse box relay), seems to have identied to original problem. However it should have been the 1st solution tried. It was a "throw parts at it and guess solutions, approach. Internet identitied the problem originally from other Owners postings. "Chevy SSR cranks but won't start." The problem and solution was right there all along. I mentioned it to the Sevice Adviser up front, who dismissed the value of the internet. More

Turned away in so many words I had scheduled a time for 7am as always on my day off Friday and was told right off that I will need a ride home due to it was Friday and my car has I had scheduled a time for 7am as always on my day off Friday and was told right off that I will need a ride home due to it was Friday and my car has the engine light on which would have to stay over the weekend just to find out why ,even though I had explain that my car is running hot I have to add Antifreeze and had to call roadside for a jump, and he explains $209 for a new battery ,Then the guy waiting on me says that to test my battery will take 3 hours and to make myself at home well I sat for about ten minutes after feeling uneasy about this info asked for my keys and by 7:50 am Ihad results from Autozone that my battery is good and there is a leak in my radiator but I still need to reschedule for the Budford Georgia location More