Jim Ellis Ford Sandy Springs

FYI_ I DIDN"T work with Jeremy Ellis, but didnt see my service advisor listed, The issue wasn't even with the person I worked with, it was with the techs who recommended services for things that don't exi service advisor listed, The issue wasn't even with the person I worked with, it was with the techs who recommended services for things that don't exist and wanted to charge me 3x what we got them replaced from another location by--------------------------------------Disappointed after years of being a loyal customer. We bought my 2013 F150 from Sandy Springs Ford in 2014 with 150 miles on it. Brand new! Before they were acquired by Asbury Automotive, we really like this place. Then as the large corporate cancerous culture took hold, the customer service and honesty went down the drain. I took my Truck in as it was over heating, and they recommended over 3k in services. I was about to pull the trigger as I don't have time to deal with these things...but we got a second opinion as suggested by my father in law. I just had the truck fixed for 1k (yep, 1/3 of their quoted price. One of the items quoted by this dealership was explained to me by our second opinion as "this doesn't exist, this isn't a thing". We are also looking to buy a new car, and now we will take our business elsewhere once the car shortages are over. Not saying everyone at Jim Ellis is dishonest, but they tried to take advantage of me, and they almost had me. Run, don't walk away from this dealership. Gave two stars as the original sales people at this location were good to deal with, even though they promised me loaners every time the car was serviced and I was told they don't do that anymore, and wouldn't provide rentals for free either. Further, now that I think about it, it took them around 4 weeks to repair a in warranty transmission on my wife explorer and wouldn't provide a loaner or rental car for that either. I expect some canned response from the owners saying "we are disappointed to hear about your experience and if you call us we will try and make it better. Ha, you had your chance. This seems to be par for the course at this place since they were acquired. Sort the reviews from lowest to highest and hold on. You won't have enough time to read all the negative reviews. I assume they buy positive ones to try and bury the negative ones. Shame shame! More

I have dealt with this dealership for a while now. I had an issue in May with the service department and I tried to contact them via phone to bring me vehicle back in, due to the service department failures an issue in May with the service department and I tried to contact them via phone to bring me vehicle back in, due to the service department failures. It took me to contact Ford Corporate to get my car scheduled for an appointment. That took almost 3 months. When my car went in for the appointment, it sat there for 6 weeks not touch due to the service department not knowing what to do with some ford performance items. I couldn’t contact anyone nor could the Ford Corporate Supervisor contact them as well. When I picked up my car after 7 weeks, my car experience another scratch from the shop. Which the service manager (William C. Hembree) noticed and service representative David noticed as well. Both employees blamed each other and no one took the responsibility for my car being scratched. I then contacted the GM of the dealership and him and I with the two employees involved had a conference call to settle out the scratch my car experience at the shop. When I bought my car back and picked it up the service department did a poor paint job on my car. When I question the quality of the paint they told me that this was the best that they could do, which meaning a touch up job. My car still have visibility of paint issues and no one at the dealership really didn’t think it was a big deal. At first this dealership under Nalley Ford was very professional, but since under Jim Ellis Ford. I’ve experienced poor customer service. Jim Ellis states that they offer the best customer service but in reality the dealership does not. As a customer you should not have to argue about the quality of the service with the team at Jim Ellis Ford. But this issue has been ongoing from May until the end of October. This is very unacceptable, I would not recommend this dealership to anyone. They want you to purchase a new car, but when it’s time for the dealership to take ownership, they do not deliver. More

Quick attention and very courtesy. Told how long it would take and kept me informed. Nice waiting room would take and kept me informed. Nice waiting room More

Mark Thompson was my service advisor. He was very nice, sharp, and professional. The service department performed well. sharp, and professional. The service department performed well. More

Robert was the best ever! Highly recommend him and Jim Ellis Ford dealership. No pressure sales, very empathetic, and just all around great people! Ellis Ford dealership. No pressure sales, very empathetic, and just all around great people! More

Robert was my sales guy and he’s awesome!!! Highly recommend him and Jim Ellis! recommend him and Jim Ellis! More

Great service & pleasant staff. Made me feel at ease & quickly got my car serviced. I will come back all the time quickly got my car serviced. I will come back all the time More

Did not service my vehicle properly. I was charged for services and I have a service plan. services and I have a service plan. More

your free offer car wash was a scam. They only washed the front of car. Left the back dirty which could not be seen when I drove off. front of car. Left the back dirty which could not be seen when I drove off. More

The old dealer did a terrible job on the brakes using after mark pads without telling me . The first thing Ellis came out and told me after checking the breaks was that the initial pad replacement was do after mark pads without telling me . The first thing Ellis came out and told me after checking the breaks was that the initial pad replacement was done with after market pads and did I know this ? The answer was no . Dishonest to say the least ! Ellis did the job the right way and I am very satisfied . The service contact gentlemen was excellent. Thank you More