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Jim Ellis Ford Sandy Springs
Atlanta, GA
371 Reviews
Jim Ellis Ford Sandy Springs is an automotive dealership that sells new and pre-owned vehicles; and that offers vehicle maintenance services and Ford parts sales. The dealership was acquired in 2021 by the member of the Jim Ellis Automotive family—an automotive group comprising 20 dealerships and 17 brands. It marked the first dealership in the automotive group to be located in the Sandy Springs area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 371 reviews
May 09, 2024
Tom was very helpful and the purchase was easy and quick. Extremely happy with the purchase!! Extremely happy with the purchase!! More
by Johnnyattal
Helpful May 09, 2024
Great service and do what they say. Honesty and integrity are important to them. Would buy from them again. Honesty and integrity are important to them. Would buy from them again. More
by cjwoodruff
Employees Worked With
May 07, 2024
Beware and make sure to triple check the vehicle before spending your hard earned money. (***Edit*** I received a call from the Sales Manager to bring the truck in. A step in the right direction. Wil spending your hard earned money. (***Edit*** I received a call from the Sales Manager to bring the truck in. A step in the right direction. Will provide further updates as we progress) I purchased a 2019 F-150 from Jim Ellis Ford in Sandy Springs 4/30/2024, which was a less than desirable experience in itself. ***My Salesman (Hank) and Finance Manager (Leon) were awesome! No issues with either of those gentlemen; hence the 5 stars for both of them.*** The next day (5/1/2024) while driving the truck the service engine light came on. I had only driven about ~60 miles. I took it to have it checked and it was a P0420 code related to the catalytic converters and emissions system. I asked them to clear the code thinking it may have been a fluke. After driving another ~60 miles, the light came back on again with the same trouble code (Friday 5/3/2024). After quite a bit of research, I have learned that this is a known issue by Ford (TSB 22-2260). I have tried to reach the Jim Ellis Dealership several time by phone and email for help with this emissions issue and have been ignored thus far. It's disheartening and frustrating when you place your trust in such a reputable dealership with a large purchase only to realize that the moment you drive it off the lot it won't pass state inspections due to failing emissions components. I'm hoping they'll make it right, but at the moment I'm getting zero feedback from the Jim Ellis team. I'll update this review if things happen to change. More
by Phil
May 06, 2024
The easiest car buying experience ever. Denise was very helpful. The whole crew were very professional. I would recommend this dealership. Denise was very helpful. The whole crew were very professional. I would recommend this dealership. More
by rmhollis515
May 04, 2024
Louis is a great salesman to work with and most importantly communicates quickly and effectively. He is also willing to stay past closing to get things done. importantly communicates quickly and effectively. He is also willing to stay past closing to get things done. More
by JLV11
Employees Worked With
May 02, 2024
Louis was awesome! He made the sales process super quick and easy. I will definitely be buying my next Raptor with him! He made the sales process super quick and easy. I will definitely be buying my next Raptor with him! More
by BMabey13
May 02, 2024
We had a wonderful experience. I usually dread buying cars, but the Jim Ellis staff made it easy. Everyone was very professional, knowledgeable, prompt, courteous. I will definitel I usually dread buying cars, but the Jim Ellis staff made it easy. Everyone was very professional, knowledgeable, prompt, courteous. I will definitely be back to buy the next one. I also highly recommend their service department. They go above and beyond too! More
by MP
May 01, 2024
Keyvonte and Denis were extremely helpful and knowledgeable. They, along with their finance manager, made the entire process extremely easy. I have a very happy 16 year old! Thank you! knowledgeable. They, along with their finance manager, made the entire process extremely easy. I have a very happy 16 year old! Thank you! More
by susanneb76
April 30, 2024
Incredible customer service! If you are looking to step back in time when dealerships cared and gave the highest quality service, then look no further. You need to call Louis Tho If you are looking to step back in time when dealerships cared and gave the highest quality service, then look no further. You need to call Louis Thompson III at Jim Ellis Ford! Having shopped, researched, called a ridiculous number of dealerships, I had done my due diligence. I knew exactly what I was looking for both in my next vehicle and expected level of service. Louis and his team exceeded my expectations! My questions were answered quickly, directly, thoroughly, and respectfully. Louis provided exceptional communication and a personalized experience. He truly lives the Jim Ellis Mission to treat customers as family. I also want to thank Shaun and Andre for their prompt and courteous interactions. It is extremely refreshing to have a dealership call you back and follow-up. They worked with our unique, expedited timeline. The contract was not only transparent and honest, but we landed a great deal. This is the third vehicle I have owned and the first brand new vehicle purchased. Thank you, Louis and the Jim Ellis team for making our whole experience a cherished memory. Much appreciated. Keep letting your light shine! More
by gerrelsranch
Employees Worked With
Other Employees :
Just wanted to note that these were the employees I came in contact with. Extra shout out to Louis though!
April 30, 2024
Absolutely fantastic! Great service and dealership. Friendly from the start, accommodated us when they knew we were coming in from out of town Great service and dealership. Friendly from the start, accommodated us when they knew we were coming in from out of town More
by C.infinger59
