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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.5
6,869 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,869 reviews

July 29, 2025

Had oil change and routine maintenance and recall done. Was in and out in 90 minutes. Staff was courteous and quick. Recommended but did not push some additional work which we were able to complete ourselv More

by S_FLETCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
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Jul 30, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for the positive feedback! We're thrilled that you had a quick and pleasant experience with us. We strive to provide excellent service and are happy to hear that our team was courteous and not pushy. We appreciate your business and hope to see you again in the future!

July 28, 2025

Cailyn was professional and friendly. Communicated very well throughout the process. Stephen was thorough and efficient and communicated throughout the process and made several recommenda More

by Timataylor.tt
Recommend Dealer
Yes
Employees Worked With
Calling Quinn and Stephen Luyo
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Jul 29, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your kind words! We are so glad to hear that our team provided you with excellent service and communication. We will make sure to pass your compliments on to Cailyn and Stephen. We appreciate your business and look forward to serving you again in the future!

July 26, 2025

In the past they have always vacuumed out the car after servicing it. I spent over $2000 and the car had not been vacuumed. More

by SNOOJDRVR3
Recommend Dealer
No
Employees Worked With
Jerry
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Jul 28, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for bringing this to our attention. We apologize for the inconvenience and will ensure proper cleaning procedures are followed in the future. We value your business and would be happy to provide a complimentary vacuum for your next service. Have a great day!

July 26, 2025

Staff was kind and friendly but never pushy. They were quick to assist us in finding the exact vehicle we were looking for. More

by DM17
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charli Singleton
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Jul 28, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your review! Our team takes pride in providing exceptional customer service and ensuring that you find the perfect vehicle. We are happy to hear that our staff was kind, friendly, and helpful during your visit. We look forward to serving you again in the future!

July 25, 2025

Professional, answered all concerns, friendly, patient, never rushed me, allotment to call back if needed. More

by CATHYCONNELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Williams
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Jul 28, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us! We are thrilled to hear that our team provided you with professional and friendly service, and were patient with all your concerns. We are always here to help and look forward to hearing from you again if needed. Thank you for choosing our business!

July 24, 2025

Our family had the best experience at Jim Ellis Kia! We absolutely love our new carnival and it fits our family so perfectly! Our favorite part of the experience was doing business with Charli! She took More

by miller.rebekam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Rock, Charli Singleton
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Jul 28, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your amazing experience with us! We are thrilled to hear that Charli provided excellent service and helped you find the perfect fit for your family. We can’t wait to see you again for your next car purchase!

July 24, 2025

Kris is welcoming and helpful. He is puts customers at ease. Service is efficient and I stay informed throughout the process. More

by anna r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for the glowing review! We strive to make our customers feel comfortable and informed throughout the entire process. We're so glad that Kris was able to provide fantastic service for you. See you again soon!

July 23, 2025

Phil Joyce was great! He was nice and knowledgeable. Your automated service line operator is terribly frustrating- y'all definitely need to fine tune her. More

by DRMELISSAVET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
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Jul 25, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for the fantastic review, we're so happy to hear Phil provided a great experience! We apologize for any frustration with our automated service line. Thanks again for your feedback!

July 23, 2025

Recently, I had a warranty situation arise with my rotors needing to be replaced. I was able to make an appointment via the voice assistant on the phone and showed up at my appointed time to drop off my car. More

by MARIELLEN.JACOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
Report | Print
Jul 25, 2025 -

Jim Ellis Kia of Kennesaw responded

We're thrilled to hear about your smooth and efficient experience with our warranty service! Our team takes pride in providing friendly and prompt service to our valued customers. Thank you for choosing us!

July 22, 2025

Charlie is the best and the managers worked with me to get me where I needed to be financially More

by JESSIE6805
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charli Singleton
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Jul 24, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for your kind words, we are delighted to have been able to assist you and help you reach your financial goals. We are lucky to have a team who truly cares about our customers' success. Thank you for choosing us.

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