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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,796 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,796 reviews

October 08, 2022

They had my car 6 months! Still couldn't fix my car. Never go here. They don't know what they're doing. More

by aneione115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Camille Williams, David Maddox
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Oct 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Best regards.

October 08, 2022

Service department customer service is horrible. I gave them a call, got put on hold for 30 minutes, since no one answered, I drove in, I purchased a brand new 2022 Carnival 7 months ago, and the AC More

by Paul23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Maddox, Mark Kerkoski
Report | Print
Oct 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Best regards.

October 07, 2022

Very courteous and attentive advisor he kept me informed of the vehicle status. The car was cleaned after the service More

by martinox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Musgrove
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Oct 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 06, 2022

Everyone was courteous and polite. Sales person didn’t take information. If he didn’t know, he admitted it and found the information. More

by Lordethos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellisa Meehan, Todd Garman, Connor Dillon
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Oct 06, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care and happy driving!

October 06, 2022

It was a really good experience that ended with my family getting a new car. More

by miguel_mv21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Pedersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help you and your family find the perfect car! Thanks again for your business and kind words. Take care and happy driving!

October 05, 2022

Had a much better experience at this location than the other I went to! Easy and quick. More

by Kacie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pond, Camille Williams
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Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Kacie, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words.

October 05, 2022

They did a great job didn’t have to wait too too long - my service writer was good it was a female More

by AWARREN40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 05, 2022

I dropped my car off for a service that I was told could take between 2-3 and even though the repair was under warranty I was not eligible for a courtesy vehicle. After two days without an update I called t More

by MICHELLEMASSAGEPARRISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil, Diana Bell, Camille Williams
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Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate reaching out to us via the information below. Best regards. David Maddox, Service Manager dmaddox@jimellis.com or 770-575-4780

October 05, 2022

The fact that I was accepted and scheduled for a quicker service than I was expecting say it all. The level of knowledge of what they are doing was out of this world. Going forward is my go to service spot More

by Ati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Camille Williams, David Maddox, Mark Kerkoski
Report | Print
Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Ati, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

October 05, 2022

The service was good except taking a long time to fine my car keys as well as the car was brought to me not cleaned.I had to ask to get it cleaned More

by TUCKAMU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Oct 05, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! We do apologize for any inconvenience the delay on your keys may have caused, and thank you again for your business. Take care!

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