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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,661 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,661 reviews
August 03, 2022
Service was great, good communication, only thing was a service was forgotten but once I noticed it and brought the car back it was done within minutes service was forgotten but once I noticed it and brought the car back it was done within minutes More
by Cmaddox
Verified CustomerEmployees Worked With
Jesus Gutierrez
August 02, 2022
Mark was amazing to work with. He made sure I fully understood everything that was going on with my car and did hia best to get the work completed quickly. He made sure I fully understood everything that was going on with my car and did hia best to get the work completed quickly. More
by acwilliams28
Employees Worked With
Mark
August 02, 2022
Very poor customer service. I had my car there for over a week with no update and no one return my voicemails I left. I finally had to show up in person to get an update. I had my car there for over a week with no update and no one return my voicemails I left. I finally had to show up in person to get an update. More
by KHADIJAH.JIHAD
Employees Worked With
Phil Joyce
August 02, 2022
Car sat for five days. Then came an inexplicable “recommended” servicing for over $500 including on a battery about ten days old. Another KIA service of our car —which ha Then came an inexplicable “recommended” servicing for over $500 including on a battery about ten days old. Another KIA service of our car —which had done an oil change in May—suggested a trans engine failure—and to do just an oil change and have the car checked at another thousand miles. When the car was picked up, all the other services were shown as declined-no reason given??? Two communications were sent to KIA website with a request of assurance that the document of events as actually occurred—was included with the invoice. If reported to Carfax, this is imperative! We requested a response, and have not received one five days later. More
by Pat H.
Employees Worked With
Phillip Joyce, general mgr Michael?, David Maddox
August 02, 2022
Jesus in the service department took great care to insure we were well taken care of last Friday evening. We had a blowout on I285 and I75 junction and we waited 6 hours for a AAA service. It was close to 6 we were well taken care of last Friday evening. We had a blowout on I285 and I75 junction and we waited 6 hours for a AAA service. It was close to 6 pm when we got to your shop and th helped calm our rattled nerves. I would highly recommend the service and I’ll probably buy my next KIA there. More
by Garry_Amrs
Employees Worked With
Jesus Gutierrez
July 29, 2022
Excellent facility, convenient and efficient, good customer service. I appreciate the Lyft service. I have bought several cars from this dealership. customer service. I appreciate the Lyft service. I have bought several cars from this dealership. More
by TIMPLUM
Employees Worked With
Jesus Gutierrez
