Jim Ellis Kia of Kennesaw

I would not recommend Jim Ellis Kia. Came in for my 3 recalls in February of 2021 and was given a loaner , but told the system was down but they will keep my car until Monday. Came in Mo Came in for my 3 recalls in February of 2021 and was given a loaner , but told the system was down but they will keep my car until Monday. Came in Monday to get my car back as the system was still down and was told by the advisor he would call me as soon as he got another loaner. Called back in April as I have yet to receive a call and spoke with a lady who scheduled me for May and when I explained I have to have a car for work, she stated I would be given a rental if they are out of loaners. Came in for my May appointment and was basically called a liar as the Service Manager, David Maddox stated his staff would never tell a customer that. I left. In early 2022, I scheduled an appointment with Cartersville Kia for July 30, however, my car broke down on 6/2 with no warning, less than 75K miles and it is an issue with my engine. No choice but to tow it to Jim Ellis Kia. Went to speak with them about my past experience and explained once again, I have to have a car for work as he stated this could take weeks and he said they don't have one and can't get me one, I would have to get a rental. Spoke with the GM Michael Johnson and he said he is sorry, but he can't change the past. I should have an update late next week as to if Kia will even cover my engine, that is most likely from my two engine recalls. I have never experienced such awful service. Considering this is my first Kia, it will also be my last. Jim Ellis should be ashamed. More

Customer service is the best. And Ms Diana she’s the greatest ever. Awesome service And Ms Diana she’s the greatest ever. Awesome service More

My wife and I went in looking for a reliable vehicle and Larry at Jim Ellis Kia was extremely helpful in getting my wife the car she needed. We bought a pre owned vehicle and Larry would not let my wife lea Larry at Jim Ellis Kia was extremely helpful in getting my wife the car she needed. We bought a pre owned vehicle and Larry would not let my wife leave the lot until He knew the car was in perfect condition, going above and beyond what a normal sales representative would have done for us. We’re grateful and will be coming back in the future! More

Ordered a brand new KIA Telluride and it took only a month to build and arrive. month to build and arrive. More

The service to my car was very good. But the lady who attended me is very rude , and she is not polite to serve the client. But the lady who attended me is very rude , and she is not polite to serve the client. More

Mark and Jason made my experience great. Vehicle was repaired fast and Mark and Jason kept me updated throughout the process. I would definitely recommend Jim Ellis Kia for all your Kia serv Vehicle was repaired fast and Mark and Jason kept me updated throughout the process. I would definitely recommend Jim Ellis Kia for all your Kia service. More

Great service, friendly, and ethical salesman. I would use him again in the future and this dealership. I would use him again in the future and this dealership. More

My rep Jason is the best he very respectful and polite and helpful. Thank you mrs arroyo and helpful. Thank you mrs arroyo More

Great experience. Mark our service rep was terrific also. We will be back for the next service. Thanks, Paul Brafford Mark our service rep was terrific also. We will be back for the next service. Thanks, Paul Brafford More

I've noticed some positive changes on my most recent visit. The staff were greeting customers, and offering assistance. I was very pleased with Mark Kerkoski. Although my visit was longer than I expec visit. The staff were greeting customers, and offering assistance. I was very pleased with Mark Kerkoski. Although my visit was longer than I expected, he continued to update me on the progress - communication was key and made me feel valued as a customer. I was happy to see changes compared to my other visit(s). I'm happy to be a customer at Jim Ellis Kia of Kennesaw. Keep up the excellent work! More