Jim Ellis Kia of Kennesaw

Even though I had to wait for a part, then the tech was out sick, they did their best. Can't ask for more than that. out sick, they did their best. Can't ask for more than that. More

I wanted to share my experience with Jim Ellis Kia of Kennesaw. I had 2 recalls I needed fixed on my Van. The mechanic either accidentally took out the blower motor resistor or stole it, when they had to Kennesaw. I had 2 recalls I needed fixed on my Van. The mechanic either accidentally took out the blower motor resistor or stole it, when they had to work on the air bags or the other recall. When I went to pick up my van, the AC didn’t work. At first they thought the mechanic forgot to hook up a wire. The Assistant Service Manager then comes back and tells me that the Blower Motor Resistor is missing. They agreed to order the part and put it in for free just to be nice. The Assistant Manager was so nice but he could not get the rental extended so I had to speak to the Service Manager on the phone. Finally he agreed, however, he said, “I had to agree to never come back there again. I obviously had trust issues.” Here are the other things that happened: 1) It took 2 months to get an appointmen. 2) The week of the appointment they called and canceled and said they are short staffed because of Covid. I had to wait 6 additional weeks. 3) The day of my appointment, they forgot to order the parts. They did put me in a rental. It would be at least 5 days. 4) I go back to pick up my van in 5 days and the check engine light is on and the paper work says I have a leak and they called to tell me about it. It says I denied wanting to fix it. They never called. I asked about it, they apologized. 5) I left the Van overnight because all the mechanics were gone. No one knew why the check engine light was on. 6) Yesterday when they called to say my van was ready I asked my service advisor, to find a different mechanic to check on that leak because I recently had that same repair and it was under warranty. I didn’t want to waste my time or the other shop’s time. Sure enough, the mechanic made a “mistake.” No leak. It would have been a $800 charge if I said, sure fix it, no questions. More

Great service. They got me in the shop and out in about less than hour. They got me in the shop and out in about less than hour. More

Bryson is an awesome sales rep. Took great care of me, is very knowledgeable in the product and followed up after the sale. Took great care of me, is very knowledgeable in the product and followed up after the sale. More

I had a great rep Bryson was hands down essential to purchasing a car myself purchasing a car myself More

The dealership is great at sales and service . The team really works hard to assure the customer is satisfied. The team really works hard to assure the customer is satisfied. More

Nuka did a great job helping my wife and I in our buying process. He's easy to work with, friendly, communicative, and works with you on the deal! Recommend! process. He's easy to work with, friendly, communicative, and works with you on the deal! Recommend! More

Great service! I would definitely use this dealership again. The staff was attentive and quick responding. I would definitely use this dealership again. The staff was attentive and quick responding. More

Took a long time for someone to come help me. But once someone did, service was very good. I did not have a long wait once they started and even included a car wash. Very pleased. Jesus was my se But once someone did, service was very good. I did not have a long wait once they started and even included a car wash. Very pleased. Jesus was my service representative and he did a GREAT job. More

Service technicians are always welcoming, they greet you and get you all set up for your service and keep you updated on their progress so you are not hanging in a void of the unknown. and get you all set up for your service and keep you updated on their progress so you are not hanging in a void of the unknown. More