Jim Ellis Kia of Kennesaw

Camille is excellent service manager. Lyft rides are a big plus. Waiting area and bathroom clean and comfortable. Technician Josh was very helpful in communicating what he found. Lyft rides are a big plus. Waiting area and bathroom clean and comfortable. Technician Josh was very helpful in communicating what he found. More

They took my car in without delay and did the service in a timely manner. Pleased that they did a thorough inspection and made recommendations for future work. a timely manner. Pleased that they did a thorough inspection and made recommendations for future work. More

My engine fell on me because of a 2018 recall that I did know of and Kia did not cover any costs and made no effort to help and added more for something that was missed on the 1st quote. I am never again bu know of and Kia did not cover any costs and made no effort to help and added more for something that was missed on the 1st quote. I am never again buying another KIA with the recall issues frequently not safe cars More

Appointment was at 7:30a wasn’t checked in until 7:52. Sat there for 4 hours without 1 person checking in with me or giving me an update. I finally went to ask if they had an ETA and the man I originally Sat there for 4 hours without 1 person checking in with me or giving me an update. I finally went to ask if they had an ETA and the man I originally dealt with wasn’t there, and they other service reps seemed uninterested in trying to help. Eventually someone came over to speak to me and she was very friendly. When we went over my paperwork, there were additional recommended services they said I should complete that day. I would’ve loved to get it all taken care of, but why would you wait 4 hours to inform me vs informing me immediately after the diagnostic test? Very strange. I made an additional appointment to come back and get the rest taken care of- again, the lady that helped was super friendly in getting it scheduled. I get to my car, and it definitely wasn’t vacuumed or anything. Not a huge deal, but when you wait 4 hours and pay a premium price to get your car serviced at a dealership, you hope to at least have a quick vacuum to look forward to. More

Efficient, honest and pleasant. Chaz and Ellia were both excellent and got me done and out the same day. Chaz was extremely thorough with going over the information and my new car. Chaz and Ellia were both excellent and got me done and out the same day. Chaz was extremely thorough with going over the information and my new car. My only gripe is that it is way over MSRP but given what is going on right now I can't blame the dealership for overpricing all their products. More

Mark Kerkorian took care of me from start to finish. Listened to all of my concerns and explained all options available and guided me throughout the whole process. Amazing! Listened to all of my concerns and explained all options available and guided me throughout the whole process. Amazing! More

Chaz is friendly patient explains all information in a clear and concise manner. He made purchase a smooth process. clear and concise manner. He made purchase a smooth process. More

Amazing friendly staff willing to make a deal very caring of the customer has nice cars and dependable at a good cost of the customer has nice cars and dependable at a good cost More

I had a horrible experience at this dealership. I’m never going back nor recommend anyone I’m never going back nor recommend anyone More

Chaz made our car buying experience very user friendly. He’s a great sales guy with good understanding of entire sales life cycle. He’s a trusted adviser and very dependable. Looking forward to future busi He’s a great sales guy with good understanding of entire sales life cycle. He’s a trusted adviser and very dependable. Looking forward to future business with him. Thanks Chaz. More