Jim Ellis Kia of Kennesaw

Wonderful service, friendly employees, and beautiful lobby. Wifi and amenities were also wonderful! Love Kia!!! lobby. Wifi and amenities were also wonderful! Love Kia!!! More

Awesome environment! Awesome staff! My car is always taken care of.very professional staff. Thanks again Awesome staff! My car is always taken care of.very professional staff. Thanks again More

They were very responsive when I called over the phone, booked an appointment for me, had a salesperson ready when I got there, and it was a seamless process. booked an appointment for me, had a salesperson ready when I got there, and it was a seamless process. More

Bryson Smith was very helpful and took his time he made sure we understood everything sure we understood everything More

The dealership (Jim Ellis) had a small selection of 22 Kia Stinger’s most dealership had none or older 19,20,21. I went to Calavan Kia first but they were not being upfront with dealer fees/ Surcharges an Kia Stinger’s most dealership had none or older 19,20,21. I went to Calavan Kia first but they were not being upfront with dealer fees/ Surcharges and dealership mark up. Unfortunately I was not able to purchase at Calavan. I instead purchased a 22 kia stinger at Jim Ellis in Kennesaw. More

Jesus, my customer service agent was very helpful listening to my issues and later describing what works was done on the vehicle. Also, he's a very respectful young man. listening to my issues and later describing what works was done on the vehicle. Also, he's a very respectful young man. More

Bryson was great he helped us understand everything went out of his way to be sure we were happy out of his way to be sure we were happy More

I would not recommend Jim Ellis Kia. Came in for my 3 recalls in February of 2021 and was given a loaner , but told the system was down but they will keep my car until Monday. Came in Mo Came in for my 3 recalls in February of 2021 and was given a loaner , but told the system was down but they will keep my car until Monday. Came in Monday to get my car back as the system was still down and was told by the advisor he would call me as soon as he got another loaner. Called back in April as I have yet to receive a call and spoke with a lady who scheduled me for May and when I explained I have to have a car for work, she stated I would be given a rental if they are out of loaners. Came in for my May appointment and was basically called a liar as the Service Manager, David Maddox stated his staff would never tell a customer that. I left. In early 2022, I scheduled an appointment with Cartersville Kia for July 30, however, my car broke down on 6/2 with no warning, less than 75K miles and it is an issue with my engine. No choice but to tow it to Jim Ellis Kia. Went to speak with them about my past experience and explained once again, I have to have a car for work as he stated this could take weeks and he said they don't have one and can't get me one, I would have to get a rental. Spoke with the GM Michael Johnson and he said he is sorry, but he can't change the past. I should have an update late next week as to if Kia will even cover my engine, that is most likely from my two engine recalls. I have never experienced such awful service. Considering this is my first Kia, it will also be my last. Jim Ellis should be ashamed. More

Customer service is the best. And Ms Diana she’s the greatest ever. Awesome service And Ms Diana she’s the greatest ever. Awesome service More

My wife and I went in looking for a reliable vehicle and Larry at Jim Ellis Kia was extremely helpful in getting my wife the car she needed. We bought a pre owned vehicle and Larry would not let my wife lea Larry at Jim Ellis Kia was extremely helpful in getting my wife the car she needed. We bought a pre owned vehicle and Larry would not let my wife leave the lot until He knew the car was in perfect condition, going above and beyond what a normal sales representative would have done for us. We’re grateful and will be coming back in the future! More