Jim Ellis Kia of Kennesaw

The service to my car was very good. But the lady who attended me is very rude , and she is not polite to serve the client. But the lady who attended me is very rude , and she is not polite to serve the client. More

My rep Jason is the best he very respectful and polite and helpful. Thank you mrs arroyo and helpful. Thank you mrs arroyo More

Ordered a brand new KIA Telluride and it took only a month to build and arrive. month to build and arrive. More

Great service, friendly, and ethical salesman. I would use him again in the future and this dealership. I would use him again in the future and this dealership. More

Mark and Jason made my experience great. Vehicle was repaired fast and Mark and Jason kept me updated throughout the process. I would definitely recommend Jim Ellis Kia for all your Kia serv Vehicle was repaired fast and Mark and Jason kept me updated throughout the process. I would definitely recommend Jim Ellis Kia for all your Kia service. More

I've noticed some positive changes on my most recent visit. The staff were greeting customers, and offering assistance. I was very pleased with Mark Kerkoski. Although my visit was longer than I expec visit. The staff were greeting customers, and offering assistance. I was very pleased with Mark Kerkoski. Although my visit was longer than I expected, he continued to update me on the progress - communication was key and made me feel valued as a customer. I was happy to see changes compared to my other visit(s). I'm happy to be a customer at Jim Ellis Kia of Kennesaw. Keep up the excellent work! More

Great service. They got me in the shop and out in about less than hour. They got me in the shop and out in about less than hour. More

Great experience. Mark our service rep was terrific also. We will be back for the next service. Thanks, Paul Brafford Mark our service rep was terrific also. We will be back for the next service. Thanks, Paul Brafford More

I wanted to share my experience with Jim Ellis Kia of Kennesaw. I had 2 recalls I needed fixed on my Van. The mechanic either accidentally took out the blower motor resistor or stole it, when they had to Kennesaw. I had 2 recalls I needed fixed on my Van. The mechanic either accidentally took out the blower motor resistor or stole it, when they had to work on the air bags or the other recall. When I went to pick up my van, the AC didn’t work. At first they thought the mechanic forgot to hook up a wire. The Assistant Service Manager then comes back and tells me that the Blower Motor Resistor is missing. They agreed to order the part and put it in for free just to be nice. The Assistant Manager was so nice but he could not get the rental extended so I had to speak to the Service Manager on the phone. Finally he agreed, however, he said, “I had to agree to never come back there again. I obviously had trust issues.” Here are the other things that happened: 1) It took 2 months to get an appointmen. 2) The week of the appointment they called and canceled and said they are short staffed because of Covid. I had to wait 6 additional weeks. 3) The day of my appointment, they forgot to order the parts. They did put me in a rental. It would be at least 5 days. 4) I go back to pick up my van in 5 days and the check engine light is on and the paper work says I have a leak and they called to tell me about it. It says I denied wanting to fix it. They never called. I asked about it, they apologized. 5) I left the Van overnight because all the mechanics were gone. No one knew why the check engine light was on. 6) Yesterday when they called to say my van was ready I asked my service advisor, to find a different mechanic to check on that leak because I recently had that same repair and it was under warranty. I didn’t want to waste my time or the other shop’s time. Sure enough, the mechanic made a “mistake.” No leak. It would have been a $800 charge if I said, sure fix it, no questions. More

Bryson is an awesome sales rep. Took great care of me, is very knowledgeable in the product and followed up after the sale. Took great care of me, is very knowledgeable in the product and followed up after the sale. More