Jim Ellis Kia of Kennesaw

Even though I had to wait for a part, then the tech was out sick, they did their best. Can't ask for more than that. out sick, they did their best. Can't ask for more than that. More

Nuka did a great job helping my wife and I in our buying process. He's easy to work with, friendly, communicative, and works with you on the deal! Recommend! process. He's easy to work with, friendly, communicative, and works with you on the deal! Recommend! More

Great service! I would definitely use this dealership again. The staff was attentive and quick responding. I would definitely use this dealership again. The staff was attentive and quick responding. More

The dealership is great at sales and service . The team really works hard to assure the customer is satisfied. The team really works hard to assure the customer is satisfied. More

I had a great rep Bryson was hands down essential to purchasing a car myself purchasing a car myself More

Service technicians are always welcoming, they greet you and get you all set up for your service and keep you updated on their progress so you are not hanging in a void of the unknown. and get you all set up for your service and keep you updated on their progress so you are not hanging in a void of the unknown. More

Camille is excellent service manager. Lyft rides are a big plus. Waiting area and bathroom clean and comfortable. Technician Josh was very helpful in communicating what he found. Lyft rides are a big plus. Waiting area and bathroom clean and comfortable. Technician Josh was very helpful in communicating what he found. More

Took a long time for someone to come help me. But once someone did, service was very good. I did not have a long wait once they started and even included a car wash. Very pleased. Jesus was my se But once someone did, service was very good. I did not have a long wait once they started and even included a car wash. Very pleased. Jesus was my service representative and he did a GREAT job. More

My engine fell on me because of a 2018 recall that I did know of and Kia did not cover any costs and made no effort to help and added more for something that was missed on the 1st quote. I am never again bu know of and Kia did not cover any costs and made no effort to help and added more for something that was missed on the 1st quote. I am never again buying another KIA with the recall issues frequently not safe cars More

Appointment was at 7:30a wasn’t checked in until 7:52. Sat there for 4 hours without 1 person checking in with me or giving me an update. I finally went to ask if they had an ETA and the man I originally Sat there for 4 hours without 1 person checking in with me or giving me an update. I finally went to ask if they had an ETA and the man I originally dealt with wasn’t there, and they other service reps seemed uninterested in trying to help. Eventually someone came over to speak to me and she was very friendly. When we went over my paperwork, there were additional recommended services they said I should complete that day. I would’ve loved to get it all taken care of, but why would you wait 4 hours to inform me vs informing me immediately after the diagnostic test? Very strange. I made an additional appointment to come back and get the rest taken care of- again, the lady that helped was super friendly in getting it scheduled. I get to my car, and it definitely wasn’t vacuumed or anything. Not a huge deal, but when you wait 4 hours and pay a premium price to get your car serviced at a dealership, you hope to at least have a quick vacuum to look forward to. More