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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,796 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,796 reviews

July 21, 2022

Took our Kia Optima to Jim Ellis and Phil helped us and got a resolution to the problem we were having very quickly More

by UGAFAN30121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
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Jul 21, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy that Phil could provide a great experience! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

July 21, 2022

Friendly, clean, and knowledgeable. I always get service done at this location. Also, they have snacks lol More

by Msjaenyree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
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Jul 22, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team (and snacks) could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

July 21, 2022

This is the THIRD time I’ve left this dealership after they told me my oil change would take 2+ hours!!!! Unbelievable! Unacceptable!!! I’m trying to get my money back for my prepaid maintenance plan. Thi More

by Belizesqid
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure because I left
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Jul 21, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate reaching out to us via the information below. David Maddox, Service Manager dmaddox@jimellis.com or 770-370-3630 Best regards, Madison Magnus, Customer Relations Manager

July 21, 2022

Always feel welcome. Very good service. Always appreciate the car wash and vac never try to sell me more than what I come in for More

by OLCOOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Jul 22, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

July 20, 2022

Dealership refused to do bearing test. I had to get kia corporate to overrule them. They took weeks to do the test. The invoice they gave me is wrong and they refuse to correct it. More

by AARON.M.CRAWFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
Report | Print
Jul 20, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please do not hesitate to reach out to our team via the information below. David Maddox, Service Manager dmaddox@jimellis.com or 770-370-3630 Best regards, Madison Magnus, Customer Relations Manager

July 20, 2022

Very attentive on top of it and work with your needs and preferences. They strive to make you feel valued and happy. Great follow-up and customer service. I've never encountered a dealership like Jim Ellis More

by LisaYank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Pedersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

July 20, 2022

Clean Efficient Caring Knowledgeable Friendly Helpful Not pushing I Can't Think Of Anything Else to say More

by ALM104
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellisa Meehan
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Jul 20, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

July 20, 2022

The service was courtesy , quick and attentive. I am very happy and pleased with your work. More

by KELLEYSTEWART98
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Camille Williams
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Jul 21, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

July 20, 2022

Ellisa was amazing to work with and very upbeat despite a long Saturday! We enjoyed our entire experience here and love our new car. Thank you! More

by ROB B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Moore, Ellisa Meehan
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Jul 20, 2022 -

Jim Ellis Kia of Kennesaw responded

Rob, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Elissa and our team could help out! Thanks again for your business, and we hope you love your new vehicle. Take care and happy driving! - Madison Magnus, Customer Relations Manager

July 20, 2022

Very clean, friendly, and expedient. Camille is always attentive and displays excellent customer service every time. More

by MARVINSR15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Report | Print
Jul 20, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy that Camille could provide a great experience! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

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