Jim Ellis Kia of Kennesaw

The service department is very professional, prompt, and friendly. I went in on a Saturday and it was busy, but it was not an issue. friendly. I went in on a Saturday and it was busy, but it was not an issue. More

Great service very pricey car running pretty good. very long wait it took about 2 weeks very long wait it took about 2 weeks More

Yes! ! On Good Friday, 4/15/2022, I had the absolute pleasure of buying a new Kia Soul with Chaz!! He took a moment to learn and understand my specific nee ! On Good Friday, 4/15/2022, I had the absolute pleasure of buying a new Kia Soul with Chaz!! He took a moment to learn and understand my specific needs in a new, more reliable vehicle and found the car to satisfy all of my needs. Also I appreciate the "all business" approach where he wasted no time and worked quickly to help find a balance of - a reasonable downpayment - yet affordable financing - all based on my budget. And a day after the purchase, He also reached out to me to see how I was enjoying the new wheels and offered support for any questions I have about anything!! WOW thanks Brother!! Bless you Chaz and Jim Ellis Kia of Kennesaw!! Twas a Good Friday; indeed!!! :-) More

Excellent customer service and professionalism of sales staff. Larry was well informed and educated on the EV 6 and made sure all of my questions were answered. Trade in process was seamless. staff. Larry was well informed and educated on the EV 6 and made sure all of my questions were answered. Trade in process was seamless. More

Any questions or concerns I ever had were addressed right away and i felt valued as a customer! away and i felt valued as a customer! More

Jim Ellis has very good auto service and everybody there is very nice and very helpful. is very nice and very helpful. More

Great service and excellent customer service experience. I am definitely coming back! no doubts i will also recommend to friends. I am definitely coming back! no doubts i will also recommend to friends. More

Mr Larry was kind and always there to help I am very happy with my purchase of the sorento thank you mr Larry happy with my purchase of the sorento thank you mr Larry More

I had an appt to repair oil leak. I called to get an idea of the wait time to know if I needed to drop the vehicle off or take the day off work. Stephanie failed to inform of the wait I called to get an idea of the wait time to know if I needed to drop the vehicle off or take the day off work. Stephanie failed to inform of the wait time. I drove all the way to the dealership just to learn that there's a 2-4 day minimum wait time. Needless to say, I was unhappy and had to reschedule. I took my car in and Jesus handled the service. He was awesome when I dropped the vehicle off and in updating us of the findings and all the recommendations. After the repairs were completed and vehicle was being picked up, I realized the oil had not been changed - invoice noted, customer declined oil change. That was absolutely incorrect. I called Jesus and left several messages since the vehicle was driven home and still have not gotten a call back. I received a recall letter about my vehicle-that the engine is a hazard and it could ignite at anytime, therefor it is recommended NOT to park it in an enclosed area like a garage. I called the dealership and was told the earliest appointment available is in June, however, there is not a solution to the engine problem. Why am I making an appointment if you have NOT found a solution? I requested an email address to the manager and was told they do not give out personal email addresses per company's policy. I requested an email because it seems no one at Jim Ellis Kia of Kennesaw has answers to the recall questions and was informed that the answers were above dealership, that I need to contact Kia USA or Consumer Affairs. Very disappointed in the response time. Oretha Roberson More

I am always pleased with the service I received here. Staff are courteous, prompt and polite. Very comfortable waiting room. Staff are courteous, prompt and polite. Very comfortable waiting room. More