Jim Ellis Kia of Kennesaw

Camille was amazing. She had the answered when no one else did. Literally! We spoke to 4 other people regarding our issue. No one else had answers or could help us. They She had the answered when no one else did. Literally! We spoke to 4 other people regarding our issue. No one else had answers or could help us. They could only schedule an appointment im a month and a half. She treated us like the only clients she had. Thank you Camille for going above and beyond! More

Professional, efficient service. Clean new waiting room with drinks and snacks provided. I will keep returning for service for my Telluride. Clean new waiting room with drinks and snacks provided. I will keep returning for service for my Telluride. More

The team was very acknowledgeable and was very helpful. They were right on point with how long it would take for the service to be completed. Very friendly They were right on point with how long it would take for the service to be completed. Very friendly More

Attention to detail. My key was misplaced and a 20 minute delay ensued after a two hour wait for service My key was misplaced and a 20 minute delay ensued after a two hour wait for service More

The check in process is completely confusing. I was told to wait in my car, after 20 mins I was told to go wait inside. My goal was just to drop off my car for an oil change and car wash. Employ I was told to wait in my car, after 20 mins I was told to go wait inside. My goal was just to drop off my car for an oil change and car wash. Employees inside are too busy chatting with other employees to be bothered by customers. It took less time to complete the service than it took to check me in to drop off my car. The oil change was $80 and the car wash was sub par. I won't be bringing my car back to this location again. More

Great service everytime really treat u like family. I was taking care of in a timely manner I was taking care of in a timely manner More

Great experience, Listen to what I said answer questions, assure me not to worry about nothing! The service guy that helped me was very nice explain everything that was going on with my car and I appreciate assure me not to worry about nothing! The service guy that helped me was very nice explain everything that was going on with my car and I appreciate that. More

Chaz is a RockStar! Great experience! He did a great job and I recommend him highly. Great experience! He did a great job and I recommend him highly. More

I understand there is a cost to labor and parts but I received different quotes for my initial part. Then I was told the vehicle would be ready around a certain time.....no call. I call up there about received different quotes for my initial part. Then I was told the vehicle would be ready around a certain time.....no call. I call up there about an hour after I was told the car could be ready only to be told there was another issue with my car, which of course is another $1000+. But no one ever gives the full amount it is always "estimate" plus tax. I was THRILLED when I go to pay and the price quoted is actually short almost $200 from what I actually had to pay. More

I would recommend you don't mail anymore coupons for services no longer offered at your dealership. I was mailed a coupon for an essential services visit and was told this oil service is no longer offer services no longer offered at your dealership. I was mailed a coupon for an essential services visit and was told this oil service is no longer offered. More