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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,771 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,771 reviews
July 06, 2021
I always feel welcomed when I go there for my service. I like it when they wash my car , the people is always very polite like it when they wash my car , the people is always very polite More
by FUZZY_CHRISTINA
Verified CustomerEmployees Worked With
Other Employees :
Lavar Frederick, Diana Bell, Jason Dale, Tom Mann, Camille Williams, Mikey Downes
July 03, 2021
Camille not only is a real pleasure to talk with but she listens to your concerns and recommends the services you need for your car. I look forward to my visits because I know she will get my car serviced listens to your concerns and recommends the services you need for your car. I look forward to my visits because I know she will get my car serviced correctly. More
by barbarashaw1811
Employees Worked With
Camille Williams
July 03, 2021
Although I explained my problems with the manager and technician, they refuses to check my noted issues with the vehicle. And this refusal was at my scheduled appointment that I came to on time. technician, they refuses to check my noted issues with the vehicle. And this refusal was at my scheduled appointment that I came to on time. More
by shelljack5
Employees Worked With
Lavar Frederick
July 01, 2021
Diana was great and very helpful. But your checking process needs work. 12 cars showing up at 7:30 with two people to get them in is ridiculous. I sat for 2 hours before I could leave with the loaner. process needs work. 12 cars showing up at 7:30 with two people to get them in is ridiculous. I sat for 2 hours before I could leave with the loaner. And if a customer tells you on the phone they need a loaner, they should be told to bring their declaration page. Once they are there, it’s too late. That would be common sense. I was offered a wash and vacuum. It was Not done. It was sent back in and the guy half-assed the wash and vacuum. 5 extra minutes would have been great customer service. But it appeared that you don’t really give a xxxx. More
by IMAUNTCLARA
Employees Worked With
Diana Bell
July 01, 2021
I was impressed with the level of service I initially received when test driving and then buying my new Kia recently. However, when I had to return the car for a minor repair, the service was very slow. received when test driving and then buying my new Kia recently. However, when I had to return the car for a minor repair, the service was very slow. The same problem has occurred and though I called both the service manager and the sales associate who sold me the car yesterday, I've never received any acknowledgement of that call. So not very happy with Jim Ellis right now. More
by ANNEOALEX11
Employees Worked With
Ellisa Meehan
July 01, 2021
Diana met me promptly in the service department, just as I drove in. She was pleasant and helpful. A very positive first Kia Service appointment for me! I drove in. She was pleasant and helpful. A very positive first Kia Service appointment for me! More
by caffrey0
Employees Worked With
Diana Bell
