Jim Ellis Kia of Kennesaw

I found my entire experience very pleasant, starting from dropping my car for servicing and receiving it after the service. The service was very fast. dropping my car for servicing and receiving it after the service. The service was very fast. More

Very friendly and accommodating. The team has always been very thorough with services performed and keeping me informed. The team has always been very thorough with services performed and keeping me informed. More

Unfortunately, we needed to repair the rear camera on the Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communica Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communication was terrible. We waited 17 days to have the car repaired after diagnosis, it ranged from ordering the wrong part, receiving the wrong part multiple times, to the mechanic being out and unable to work on the vehicle.. We Also experienced communications gaps. Days would go by and we heard nothing. When we called, we were told we could not leave messages and we had to text. The female service manager literally Told us that we had to stop calling we were bothering them. Yes she didn’t know a status on our car. but the worst part was that we were quoted wrong prices, and it was nearly double the cost of what we were quoted. While the dealer admitted they had missed quoted us they still held us responsible for the full cost. That seemed really unfair. More

Good response to issues and fixing items needed during last visit at the service center. last visit at the service center. More

Everyone was very helpful and I even recommend Jim Ellis to my neighbor. She has a Kia and was looking for trustworthy dealership. to my neighbor. She has a Kia and was looking for trustworthy dealership. More

We enjoyed working with our service provider. And appreciated the thorough communication it made it Easier to know the status of the vehicle And appreciated the thorough communication it made it Easier to know the status of the vehicle More

We are driving our 2024 Telluride with duct tape on all four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride to the service department and was told they would inspect all the trim and order as needed. We were told however, that warranty would only cover one incident, so if the other trim came off later, it would not be covered. They said the other trim was okay and ordered one piece on September 10th and it’s still not here. Brought the Telluride back in late November as now all the trim is falling off! Supposedly there is a recall on this but we have not received a notice. We have had several other recalls that we completed promptly when scheduled. Who knows when the trim will get here since it’s already been three months and no eta! Not sure at this time how the warranty is going to work when/if the trim ever does come in, but expect a battle if they try to charge us!, In the mean time, we are driving around in our new Telluride with duct tape all over the windows and doors! Absolute unacceptable service response from Kia the Jim Ellis dealership! More

Phillip in the service department has been working with me for the past year and is always helpful and knowledgeable! me for the past year and is always helpful and knowledgeable! More

I had a wonderful experience working with Chris. He is knowledgeable, professional, and patient throughout the entire car-buying process. I highly recommend him to anyone looking for a great car-buy He is knowledgeable, professional, and patient throughout the entire car-buying process. I highly recommend him to anyone looking for a great car-buying experience. More