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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,592 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,592 reviews

May 20, 2025

Didn't preform the service I requested. Asked for diagnostic and was told I need a new battery and air filter instead. More

by LSTALL451
Recommend Dealer
No
Employees Worked With
Mallory
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May 23, 2025 -

Jim Ellis Kia of Kennesaw responded

It sounds like your visit here at Jim Ellis Kia of Kennesaw did not live up to our expectations—which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care —and direct, honest feedback from our clients like you is imperative in helping us do that. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

May 19, 2025

Our salesman Zack did a great job. We were very pleased with the experience. we’re looking forward to enjoying our new Kia. More

by stevenwhardy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zak Benabdesselam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Stevenwhardy! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

May 18, 2025

Work was completed and the vehicle was delivered to me. Great service! Great customer service! More

by SANDRAD1520
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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May 23, 2025 -

Jim Ellis Kia of Kennesaw responded

Sandrad1520, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 17, 2025

Easy and helpful for the required service. Kept me informed and managed the process in a professional way More

by lorrainelamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Lorrainelamb! Please let us know if there is ever anything else we can do for you! Safe travels!

May 24, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Lorrainelamb! Please let us know if there is ever anything else we can do for you! Safe travels!

May 15, 2025

I had a great experience at Jim Ellis Kia of Kennesaw’s service department. I was just there for recall so I was not paying for any services but they treated me very well and walked me through the process More

by daniela.binns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Daniela.binns! Please let us know if there is ever anything else we can do for you! Safe travels!

May 14, 2025

Jack was extremely helpful and very patient as we made decisions about the vehicle we wanted. He walked us through pros and cons of each vehicle based on our goals. He also explained the differences in tr More

by EJKLEM11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Ejklem11! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 14, 2025

The team did not top off my windshield fluids. Leads me to think what else was not completed. More

by Daniellesbrown4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

Daniellesbrown4, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 14, 2025

I took my car in for a coolant flush and to have an exhaust valve replaced. Service was fast and friendly. Chris K. took great care of me. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kittiphanh
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May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Mxholt! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 14, 2025

Super friendly… knowledgeable…professional! !! Pleasure doing business with jim Ellis!! Will recommend to all friends More

by jakhare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Benabdesselam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheldon Carter
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May 17, 2025 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Jakhare! Thanks for taking the time to share your rating! Thanks again for the positive feedback, and we hope that you have a great day!

May 13, 2025

Is always good Is always a good experience and KIA takes good care of my car More

by FUZZY_CHRISTINA
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
Report | Print
May 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Fuzzy_christina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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