Jim Ellis Kia of Kennesaw

Called to make appointment for recall inspection. I asked how long the inspection would take, and was told someone from service would call to give me an idea how long I'd need to leave the vehicle. I never r how long the inspection would take, and was told someone from service would call to give me an idea how long I'd need to leave the vehicle. I never received a call. When I arrived, I was told it would take 3 hours. As for the experience, Lisa was professional and courteous, and provided a full inspection report on my vehicle once I picked it up. More

Nice, professional, timely service, thorough, and the waiting area is spacious. They have coffee and snacks if you want. They seem to consider your time to be valuable. waiting area is spacious. They have coffee and snacks if you want. They seem to consider your time to be valuable. More

Service was timely and safety protocol was utilized. Process was efficient and my service advisor Diana, walked me through the process and kept me updated. Process was efficient and my service advisor Diana, walked me through the process and kept me updated. More

Took my Sorento in for a recall notice inspection. I was told it would take 2-3 hours. I was done in 2 1/2 hrs. No complaints. told it would take 2-3 hours. I was done in 2 1/2 hrs. No complaints. More

I only deal with Diana. She always takes my budget into consideration and finds me deals on necessary repairs and maintenance. I trust that when she tells me that something needs to be done for the benefit consideration and finds me deals on necessary repairs and maintenance. I trust that when she tells me that something needs to be done for the benefit of my vehicle and my family’s safety, that it’s true. People like her will help remove the negative stigma that surrounds going to a dealership for help of any kind. Thanks, Diana. More

Work was done professionally and at the quoted price. Convenient appointment times and offer for an uber to get me to work. They wash and vacuum the car with every service. Convenient appointment times and offer for an uber to get me to work. They wash and vacuum the car with every service. More

Jada was uhhhhh-mazing! I was so unsure when I arrived but she was so kind and helpful. I left with a car that I'm in love with and couldn't be happier! but she was so kind and helpful. I left with a car that I'm in love with and couldn't be happier! More

Jason was so kind and friendly from the start but even better maintained throughout my visit. I appreciated his honesty and recommendations. Will definitely be contacting him for my next visit. better maintained throughout my visit. I appreciated his honesty and recommendations. Will definitely be contacting him for my next visit. More

Jason is always so helpful with service. Definitely makes for the best/ quick experience. Service was done quickly and scheduling is always simple to do. for the best/ quick experience. Service was done quickly and scheduling is always simple to do. More

Dealer has been great especially with Bryson and Brandon, they always had great communication and attitude. They always were on top of our interests and helpful with everything that we wanted. We Brandon, they always had great communication and attitude. They always were on top of our interests and helpful with everything that we wanted. We are very thankful that we worked with them. Excellent people. More