Jim Ellis Kia of Kennesaw

Excellent customer service from start to finish. Excellent service from beginning to end. Best service department of any auto dealership I have ever been to. I would happily recommend Jim Ellis Kia t Excellent service from beginning to end. Best service department of any auto dealership I have ever been to. I would happily recommend Jim Ellis Kia to everyone. More

Quality servive The service was great and our service tech was very attentive and updated us on the status of our repairs. He was honest about the wait. We enjoyed t The service was great and our service tech was very attentive and updated us on the status of our repairs. He was honest about the wait. We enjoyed the experience. More

Good job!! S. BaghdadI was friendly. He needs more training. GM Terrence, Used Car Mgr Blake, Kevin, David IT & James, we’re friendly, provided good customer s S. BaghdadI was friendly. He needs more training. GM Terrence, Used Car Mgr Blake, Kevin, David IT & James, we’re friendly, provided good customer service, and brand awareness. I was not pleased with the windows not being cleaned and when returned back for service they were okay. More

Great Service I was home for just a few days and Diana worked me into the schedule and got my check engine light fixed!! This was the only warranty service my Sore I was home for just a few days and Diana worked me into the schedule and got my check engine light fixed!! This was the only warranty service my Sorento has needed in 58K!! Awesome vehicle!! More

Sirius Radio Fix This dealership has always had the best customer service. I've been to other Kia dealers for service, but i've consistently had the best experiences h This dealership has always had the best customer service. I've been to other Kia dealers for service, but i've consistently had the best experiences here. I called for a fix on my radio and got an appointment the very next day. I drive up, Jason Dale comes out and checks the car, I discuss the issue, quickly go over documents near his computer, then sit down. Always waters and snacks available. After around 40 minutes the problem was solved. I payed and Jason walked me out. Every part of the process was quick, efficient, and very friendly. The staff here is so nice. I've gotten to know Jason as well as Miranda due to past experiences. Everyone knows what they're doing. The facility itself is always clean. In the past i've been driven home and back as well. Finally, I don't know who picked up when I called, but the people on the phones are always friendly and to the point as well. More

Product Improvement Campaign Appt was for 9:45a. I got there at 9:00a. They said that isn't a problem, checked me and went to work on my car. Was advised the visit would possibly Appt was for 9:45a. I got there at 9:00a. They said that isn't a problem, checked me and went to work on my car. Was advised the visit would possibly be 2-3 hours. I was fine with that and had brought stuff to keep me occupied. An hour later I was signing paperwork and walking out the door. More

Great customer service Lavar was very professional! He made sure my car serviced very quick and in a timely manner. He made sure i stayed in a loaner vehicle while they kept Lavar was very professional! He made sure my car serviced very quick and in a timely manner. He made sure i stayed in a loaner vehicle while they kept my car for a few days. It’s employees like him who make things go smoothly! More

review My experience with this dealership was great. They were able to fix my recall issues and advise me of other services that could help me. My experience with this dealership was great. They were able to fix my recall issues and advise me of other services that could help me. More

Service Advoser was very rude and poor customer service This was my first oil change after I bough my Kia Soul and took to Kia. Robert the service adviser was very rude for the entire time and by the end I This was my first oil change after I bough my Kia Soul and took to Kia. Robert the service adviser was very rude for the entire time and by the end I tried to shake his hand to say thank you, he totally ignored and did not shake my hand. I work with customer service and that is unacceptable. Poor customer service. More

Timely and professional Very nice experience, from start to finish. Dealer set appointntment, sent e-mail reminder and called day before to remind of scheduled maintenance. S Very nice experience, from start to finish. Dealer set appointntment, sent e-mail reminder and called day before to remind of scheduled maintenance. Service person was courteous and pleasant. Service was done as she promised nd on time. More