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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,661 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,661 reviews
July 11, 2018
Overall, pretty good. I tried the online "chat" on their website to make a service appointment. (I live nearly 100 miles from the dealership, and have terrible cell service I tried the online "chat" on their website to make a service appointment. (I live nearly 100 miles from the dealership, and have terrible cell service). Thought this would be a good way to make an appointment. WRONG!!! Ended up "chatting" with 3 different "cyber" employees...and still NO confirmation of my requested appointment time. This should have been a simple task to complete, ie schedule an appointment. Finally struggled through a call on my cell phone, (weak signal), and was able to schedule an appointment. Upon arrival for my appointment, Rachel took EXCELLENT care of me. I will deal directly with her for future visits. More
by patrickm
Verified CustomerEmployees Worked With
Rachel Vera
July 11, 2018
Turned my frown upside down I've NEVER had a bad experience at this dealership and we've been together four years through two purchases so thats saying something! My most rec I've NEVER had a bad experience at this dealership and we've been together four years through two purchases so thats saying something! My most recent visit was prompted by something very very simple that turned out to be a major time consuming inconvenience (no fault to these guys). But the moment I got to the dealership I was wrapped in Jim Ellis love and care. I was greeted immediately by the service team and my boo was wisked away to be serviced. I came for a simple tire replacement but my vehicle also had a part recall and I also decided to go ahead and get an oil change. Even though they had to get the tire from another location plus rotate all four, they were able to complete ALL my service work in about 2.5 hours! And they did it all without a single scratch to my newly painted wheels :) As long as Kia keeps making cars I like I wil be a customer of this dealership. 5 star service EVERY time! More
by kharper76
Employees Worked With
Jason in service (can't recall last name right now) , Andre Young
July 11, 2018
Turned bad day into a good day. I needed a new battery but they were out of the one that fit my car so they had to go get one while I waited. Long wait but they did keep me informed I needed a new battery but they were out of the one that fit my car so they had to go get one while I waited. Long wait but they did keep me informed what was going on. When they finally got the car fixed I was informed that since I had to wait so long the battery was free and I only had to pay for the labor. Nice. Thanks Jason. More
by GARY9612
Employees Worked With
Jason Dale
July 10, 2018
New Car My salesman Jimmy Hendrix was awesome. He took the time to explain all the features of my new 2018 Kia Soul.....This was a replacement for 2016 Kia So My salesman Jimmy Hendrix was awesome. He took the time to explain all the features of my new 2018 Kia Soul.....This was a replacement for 2016 Kia Soul which was totaled in an accident..and he also explained why I walked away with severe chest bruising and a broken toe....All because of the Souls safety features. I felt confident of buying a new one. More
by CSKEELEY417
Employees Worked With
Jimmy Hendrix
July 10, 2018
Great experience. I had a great experience, James Wind was incredibly knowledgeable and found me exactly what I was looking for in a vehicle. Couldn’t be happier. It wa I had a great experience, James Wind was incredibly knowledgeable and found me exactly what I was looking for in a vehicle. Couldn’t be happier. It was easy and fast! Which isn’t always the experience when getting a new vehicle. More
by jessetenfour
July 10, 2018
Quick brake light replacement Can I say I actually enjoy taking my car in for repair or oil change or tune up to Jim Ellis Kia. The atmosphere is so customer service oriented. I’m Can I say I actually enjoy taking my car in for repair or oil change or tune up to Jim Ellis Kia. The atmosphere is so customer service oriented. I’m always greeted with a smile and made to feel comfortable in the waiting room. My rep, Diana, was very cordial and explained everything and walked me through check out. They even washed my car. How wonderful! More
by rlaccorn@yahoo.com
Employees Worked With
Diana Bell
July 10, 2018
GREAT PLACE TO BUY MY PROCESS FROM START TO FINISH WAS FLAWLESS AND QUICK, I PURCHASED A TRUCK AND ENJOY USING IT , GREAT PRICE GREAT PAYMENTS AND AAZING DEALERSHIP TO P MY PROCESS FROM START TO FINISH WAS FLAWLESS AND QUICK, I PURCHASED A TRUCK AND ENJOY USING IT , GREAT PRICE GREAT PAYMENTS AND AAZING DEALERSHIP TO PURCHASE AND SERVICE MY TRUCK. THANK YOU JIM ELLIS KIA OF KENNESAW. More
by amaxted
Employees Worked With
Kevin Borjnordi, Blake Hodoh, Jimmy Hendrix, Israel Simmons
July 10, 2018
Great experience overall My sales lady Corie was awesome! She was very personable, knowledgeable and the process was quick and easy. Chris in finance was a great help and I di My sales lady Corie was awesome! She was very personable, knowledgeable and the process was quick and easy. Chris in finance was a great help and I did not feel pressured at all! He explained everything I needed to know and was very friendly. My overall experience was great and I’m so glad my mom referred me! I will definitely send people to Jim Ellis based on my experience! More
by Pearl18
Employees Worked With
Corie Anziano, Chris Turner
July 10, 2018
Disappointed When this dealership was Cobb County Kia, water and snacks were offered. Also I was always advised how long it would take for the service. None of t When this dealership was Cobb County Kia, water and snacks were offered. Also I was always advised how long it would take for the service. None of this happened this time! I asked if Kia would keep my warranty in place if I had the oil changed and tires rotated at a non-Kia business near my home. I was told as long as Kia filters were used and I kept the receipts. More
by GMAMMAPURDY
Employees Worked With
Robbie Brooks
July 09, 2018
regular maintenance Diana went out of her way to help with my list of issues. She was honest and direct with us which is always appreciated. Diana has helped us in the Diana went out of her way to help with my list of issues. She was honest and direct with us which is always appreciated. Diana has helped us in the past and was wonderful then as well. More
by DAN@SOUTHERNSIGNS.US
Employees Worked With
Diana Bell
