Jim Ellis Kia of Kennesaw

The Service Advisor was nice. Rachel was great. She is very nice and Professional. Rachel explained everything to Me. I was very pleased with my experience because of Rachel. Thank Rachel was great. She is very nice and Professional. Rachel explained everything to Me. I was very pleased with my experience because of Rachel. Thank You Rachel !!!!!!!!!!!!! More

Pretty Good We waited for less time than originally told, which was nice. The facility was excellent. I had to bring a young baby and had everything I needed at m We waited for less time than originally told, which was nice. The facility was excellent. I had to bring a young baby and had everything I needed at my fingertips. Rachel was great. I do always feel like you’re going to try to upsell me on whatever you can. It was suggested that I have a lot more work done on the car than what I felt we needed. It makes me uncomfortable to have to always say no to that. Why can’t younjust do what I came in for and let that be that? More

2018 Soul Purchase I was very pleased with Jim Ellis Kia when I purchased my new Kia Soul. TK, our salesman, was very polite and helpful and I feel like we got a good de I was very pleased with Jim Ellis Kia when I purchased my new Kia Soul. TK, our salesman, was very polite and helpful and I feel like we got a good deal in a low pressure environment. I am someone who hates shopping for a new car, but this was a pleasant experience. More

Standard everyday service Nothing out of the ordinary. I made an online appointment but the service rep couldn't find it. He asked if I wanted the car run through the wash, but Nothing out of the ordinary. I made an online appointment but the service rep couldn't find it. He asked if I wanted the car run through the wash, but I automatically thought it was an uncharge so I was hesitant. He then said it was a free service. Probably should have led the request of "would you like our free car wash?" My only concern was that my digital service display wasn't reset. No worries though, I reset it myself. Overall it met expectations. More

Fantastic experience! My Kia Optima has a black rubber piece on the front bumper and it came off when I pulled up to closely to a curb. I popped in to Kia Kennesaw & my se My Kia Optima has a black rubber piece on the front bumper and it came off when I pulled up to closely to a curb. I popped in to Kia Kennesaw & my service advisor, Diana, got my car in & fixed within 30 minutes. She was very nice & helpful & also had my car washed for me!! It was exactly like being at a luxury car dealership. There was coffee, tea & snacks available to me and a clean waiting room with tv. Great experience!! More

Regular maintance My overall rating is based on cleanliness, promptness after arriving at the dealership, courteous, professional, respectfulness, service I received on My overall rating is based on cleanliness, promptness after arriving at the dealership, courteous, professional, respectfulness, service I received on my most recent visit. My service professional, Mr. Robbie Brooks, explained what was going to done and answered all questions in a very courteous, friendly, professional manner. I have visited the service center many time over the past 5 years and Mr. Brooks has always been extremely helpful and honest - not just with me - but I have listened to him when he was assisting other customers. He treated them in the same respectful, professional, courteous manners as he did with me. The best testament of Mr. Brooks professionalism is from my wife - she tells me she doesn't mind taking the car for service because of Mr. Brooks. More

They worked hard to meet my needs. Very professional, listen to me and what I was looking for, and got me what I wanted. Gave me a great trade in and got my new car at a great price. Very professional, listen to me and what I was looking for, and got me what I wanted. Gave me a great trade in and got my new car at a great price. More

Fast service! Fue un servicio excelente y a buen precio. Siempre dan consejos del mantenimiento necesario del vehículo y de futuros arreglos convenientes para mante Fue un servicio excelente y a buen precio. Siempre dan consejos del mantenimiento necesario del vehículo y de futuros arreglos convenientes para mantenerlo al día. More

Diana and Chris were especially helpful. I was able to make a 'next day' appointment. Diana took care of me - met me when I pulled in, and it was my second time with her as my service person I was able to make a 'next day' appointment. Diana took care of me - met me when I pulled in, and it was my second time with her as my service person. Everything was done to my satisfaction and they even dropped me at TJ Maxx to shop while they worked on my car. Awesome people! More

Fast and efficient Woke up to a dead car battery. Called service department and I left with a new battery installed before noon. Start to finish 1 hr and 15 minutes. Woke up to a dead car battery. Called service department and I left with a new battery installed before noon. Start to finish 1 hr and 15 minutes. More