Jim Ellis Kia of Kennesaw

BUYERS BEWARE! False promises from unprofessional staff! I will NEVER do business or refer anyone to Cobb County Kia! I initially went in because of emails received from the internet department. Over the pho I will NEVER do business or refer anyone to Cobb County Kia! I initially went in because of emails received from the internet department. Over the phone, I stated that I have been self-employed for 3 years and that my credit score is lackluster and that I didn't have much for a down payment. I laid my financial situation all out on the table. I came in after being promised that my gas would be paid for after fervently expressing that I didn't want to waste my time or gas if a deal could not be worked out. I came in and met with Keely, who after reviewing my paperwork, turned me away with a handshake and no gas money as promised. I counted it as a loss and headed back home. Less than 5 minutes after leaving the dealership, I get a call from Keely asking if I can drive a stick and if so, I needed to turn around because she may have a way to help me. I turned around after being told I would only need a $1000 down because they have a credit building program where you make payments for 13 months to build your credit. I get there and she tries to put me in a 2009 Hyundai Accent, which is considerably smaller than my 2006 Chevy Cobalt. Mind you I had already told her that i needed something bigger because I'm a nanny. I told her thanks, but no thanks and started to walk away and she "miraculously" found a 2006 Hyundai Sonata. I signed for it after writing a check for $1500 down, which they promised to hold since I hadn't done my taxes yet. After signing I was told I couldn't drive the car home because they didn't actually have the tag/title because it had just been traded in! I went a week without a car before Keely offered me a loaner car. After getting the run around, lied to and getting rude random calls from "employees" that had nothing to do with my deal. I called and informed Keely that I was backing out of the "deal" because I did not feel comfortable, my taxes needed to be amended and would not be available until after the 15th of April so I put a stop payment on the check because I didn't have the money, and that I was 10 minutes away and my brother and I were returning the loaner car and I thanked her for her efforts. She tried to tell me that it was now a rental car and I may have to pay for it! She called back after "talking to the GM" and insisted that a keep the loaner car for another day and told me to bring my bank statements so we could sit down with the GM to see what we could work out. After making it VERY clear that I had NO down payment at all, we both agreed that I would keep the loaner car for another day and meet the next day. The next morning, I woke up to 5 missed calls, a voice mail and 3 missed text messages all within 20 minutes. I listened to the voice mail as I headed to work, Keely stated that "corporate "had gotten a hold of my account" and that I could NOT be in the loaner car and that they would report me as stealing the loaner car if I did not bring it back immediately! After frantically calling to see who I could find to get off work early to follow me to the dealership, we arrive at Cobb County Kia. I walk in and Keely says NOTHING to me. I drop the keys off at the receptionist desk and Keely yells for her to "get mighty mouse". While about 6 or 7 employees hover around our table, they have me and my ride sit after talking to some junior manager because he has to go in the back to see what they can do for me. After watching Keely walk past us 3 times without speaking and sitting for 30 minutes, Keely finally comes over and shakes my hand and tells me thanks for returning the loaner car and that there is nothing they can do for me! I asked her the name of "mighty mouse" and she says whomever we spoke to wasn't even a manger. I was beyond upset, not because I didn't get a car but because of the unprofessionalism, lack of communication, wasting my time and the threat to report me as a car thief! A week later I ended up calling Cobb County Kia again because one of my clients received a call from Suntandeer financing asking them to verify my employment because they had me on record as owning a 2009 Hyundai Sonata. Mind you, I NEVER had ownership of the car, keys, tag or title! After several calls to the dealership, Melvin finally got the issue taken care of. I wrote this detailed review so there is no question as to why I will NEVER EVER do business or refer anyone to this shady group of individuals! To add insult to injury, I received an email from Keely asking to rate her service and imploring me to send referrals her way. If you do decide to give them a chance, you better make sure you have an excellent credit score, plenty of money for a down payment and that you're not self-employed. More

Such A Great Experience If you are looking for a car, Cobb County Kia Is the place to go. Just ask for Keeley Johnson. She is the best. I didnt think she would be able to put If you are looking for a car, Cobb County Kia Is the place to go. Just ask for Keeley Johnson. She is the best. I didnt think she would be able to put me in a car and when I walked out the door I had a brand new car for the first time I was soooo happy. Thanks for your warm it itarm opening" More

loving my Kia The staff there are so knowledgeable about the cars and fiding a fit for your life. You can tell they really care about you not just closeing the deal The staff there are so knowledgeable about the cars and fiding a fit for your life. You can tell they really care about you not just closeing the deal. Shout out Mrs. Keely Jonhson More

Great service!!! As a first time buyer at a dealership Keely Johnson made everything go over smooth. She was very friendly and cracked jokes the whole time. They are As a first time buyer at a dealership Keely Johnson made everything go over smooth. She was very friendly and cracked jokes the whole time. They are all very passionate about their jobs and everyone came to me to congratulate me. They did what they could to get me in a car and for that I am thankful. They for sure have great customer service and that is very hard to come by. More

Great Service by my Sales Person Keely Johnson is great to work with. She stayed patient with me as i decided to do the payoff on my Kia Optima that i had leased before. She didnt p Keely Johnson is great to work with. She stayed patient with me as i decided to do the payoff on my Kia Optima that i had leased before. She didnt pressure me at all on what my decision would be and then worked with me on the best deal i could get. Will send her business in the future. I know she will be the one i will be talking to when i get ready to buy another vehicle. More

Great to have a woman to help me I had never bought a car before, so I was intimidated by the task but I new what I want. Keely Johnson was helpful, professional, focused and fun to I had never bought a car before, so I was intimidated by the task but I new what I want. Keely Johnson was helpful, professional, focused and fun to work with. I appreciated having a woman to help me and did not feel swindled. She found me what I wanted within 1 hour. I also appreciated Kevin in finance being so personable and helpful. They also did not waste time and helped me get in and out as quickly as possible. More

COBB COUNTY KIA DELIVERS! I stopped by the dealership to inquire about an Acura TL that they had at one of their sister dealerships. When I arrived, I was surprised that they I stopped by the dealership to inquire about an Acura TL that they had at one of their sister dealerships. When I arrived, I was surprised that they actually had an Acura TSX (which was one of the options I was initially considering) After I drove it and was in the process of completing the paperwork, I noticed one of their Kia's in the showroom and inquired about what it was and the price. It turned out to be a Sportage, which to my initial response was that I only wanted to stay with a sedan, which is what I've owned for years. However, Keely Johson, (the sales person I was working with) was very helpful in explaining to me much of the technical points about the Sportage and said that I should drive it before I decide. Was she ever right. I liked it from the start. The biggest thing I began to think about was that my son does many sports, including football, soccer and we also do some camping from time to time. Secondly, he is about to begin driving more and since my old sedan (a Honda Accord) which I sold separately was being replaced, I thought it made sense to go this route. More importantly, Keely was very patient with me and let me make my own decision . She wasn't pushy at all and even left me alone for almost 45 minutes to decide for myself. The sales manager, Andre' Young even asked me what I thought later and I told him that this was a GREAT EXPERIENCE.... This Kia Sportage is not only fun to drive, it has the KIA 100,000 warranty and it is a SAFE VEHICLE as well. Additionally, it has been averaging between 24-25 MPG in the city so I can't wait to see what it does on the highway, which will definitely be more. In closing, you owe it to yourself to stop by COBB COUNTY KIA to look at what they have to offer across their complete line! I promise you won't be disappointed. Tell Keely & Andre' that Ron said hello! More

A lemon turned lemonade These guys stand behind their business! I had a hard time buying my first car getting a car that had some problems neither parties knew about but they These guys stand behind their business! I had a hard time buying my first car getting a car that had some problems neither parties knew about but they did right by me by giving me a better car 1/3 of the miles and most of all SAFE! I WILL be back More

patient, determined, encouraging I had so many people working to help me into a car. Cj, our sales guy was so great to work with and super encouraging during the whole process. Made a I had so many people working to help me into a car. Cj, our sales guy was so great to work with and super encouraging during the whole process. Made a big, scary decision easy and enjoyable :) Thank you so much cobb county kia for all your help! More