Jim Ellis Volkswagen of Kennesaw

I had the most miserable experience with Jim Ellis Volkswagen of Kennesaw last month. I waited hoping my anger would disipate but it hasn't happened. I went to the dealership to have my oil changed bu Volkswagen of Kennesaw last month. I waited hoping my anger would disipate but it hasn't happened. I went to the dealership to have my oil changed but then a few days later the engine light mysteriously appeared. I took it back to the dealership and was told it would be an hour and a half before someone could look at it. I took the shuttle to work but never heard from anyone. I called to try and get an update from my service representative, Tate but had to leave a message. I finally received a message back from Tate at 3:00 stating that my fuel leak protection pump needed to be replaced but they had the part in stock to replace it. He stated that the cost to replace it would be 512.08 and I needed to let him know as soon as possible because they would possibly be able to repair it that day. I was later told that they did not have the part in and would not be able to get it until Monday. When Monday rolled around I again did not hear from anyone until a customer service representative, Amber contacted me because I had completed a negative online survey. She later contacted me again to let me know they were working on my car but couldn't give me a time frame for completion. I waited until 3:30 and attempted to contact the service representative, Tate but again had to leave a message. I never received a response. I finally drove to the dealership in my loaner car where I found Tate sitting in an empty service department at his station. I expressed that I was angry because they had had my car for two days and not received an update on the status of the repair. Tate had the audacity to argue with me and the service manager came out to talk to me. He advised me that he had trained the service department team himself which I would have been embarrassed to admit. He then walked me back to the cashier because my car was finally ready. The cashier told me that my total was $683.00. I advised him that I had been told it would be $512.04. He left I assume to speak with a manager regarding the situatuon and when he returned I was told that I owed $508.00. I paid and as I was walking through the showroom I heard the service department manager talking to two of the sales representatives and I heard one of them say that they had been dealing with "crazy customers all day." I have never been treated with such an apathetic attitude from any company and I believe that if I had been a man then I would have been treated with much more respect. I have always driven Volkswagens since I was fourteen however this experience was so miserable that I will not be purchasing another Volkswagen. More

Oleg was great to work with! Oleg was fantastic to deal with. Attentive without being pushy, and got us a good price on our car with minimal hassle. Great at answering questions Oleg was fantastic to deal with. Attentive without being pushy, and got us a good price on our car with minimal hassle. Great at answering questions and helping us find the right car for us. More

We can’t be happier with our new car! Jose made this process absolute painless and probably the easiest car purchase we’ve ever made- and we’ve made a lot! LoL We felt so comfortable with him and how op process absolute painless and probably the easiest car purchase we’ve ever made- and we’ve made a lot! LoL We felt so comfortable with him and how open he was with us and how responsive he is! Definitely an A+ from this family! It was a true pleasure!! More

Bill is a pleasure to work with! I had a great experience at Jim Ellis. Bill answered every question knowledgeably and showed great patience while I kept changing my mind. at Jim Ellis. Bill answered every question knowledgeably and showed great patience while I kept changing my mind. More

Oleg Robu did a great job assisting us with our used VW purchase. He assisted even after purchase when we found a couple minor issues. purchase. He assisted even after purchase when we found a couple minor issues. More

Oleg was awesome! He really worked with me to get my trade in at a better value and helped me with all of my questions. trade in at a better value and helped me with all of my questions. More

Oleg Beat All Offers in Atlanta As I was browsing for VW Jetta 2020 in Atlanta, I had multiple offers, some were complete absurd. I came across Oleg through truecar and he beat the o As I was browsing for VW Jetta 2020 in Atlanta, I had multiple offers, some were complete absurd. I came across Oleg through truecar and he beat the offer instantly over the phone during the Pandemic. In 24 hrs afetr speaking to Oleg, I pciked up my car. Oleg is professional and went an extra mile to serve my needs of exploring more options. Overall experience at JE was good. They treat you right & are not aggressive with sales pitches. More

Amazing job and so helpful! Highly recommend. Made the car buying experience so much more enjoyable! Really thankful for his help as well as the entire team. car buying experience so much more enjoyable! Really thankful for his help as well as the entire team. More

Great skills Always great experience when i am in for working out my needs,quick in and out,always fast and excelent service ,good price for service and Cars overa Always great experience when i am in for working out my needs,quick in and out,always fast and excelent service ,good price for service and Cars overall ,been there multiple times as it is convenient location. Thank you for such a great job. More

Bill from Jim Ellis VW Kennesaw was determined to get the right price for me for the VW Tiguan that I have been wanting. Very thankful that we were able to work out a deal, very professional employees at Jim right price for me for the VW Tiguan that I have been wanting. Very thankful that we were able to work out a deal, very professional employees at Jim Ellis VW Kennesaw. More