Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Volkswagen of Kennesaw
Kennesaw, GA
2,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,835 reviews
October 26, 2017
Liars, damaged car, delayed buying to "fix" it Horrible experience. Avoid these liars! Brian, Steven, Kevin, Frank this means you (to put it lightly) you lying SOBs! Came here to purchase a 2015 Go Horrible experience. Avoid these liars! Brian, Steven, Kevin, Frank this means you (to put it lightly) you lying SOBs! Came here to purchase a 2015 Golf TDi Sportwagon, VIN# 3VWFA7AU9FM503580 "certified pre-owned, 2yr/24mo warranty", which I had inspected thoroughly the day before. All good so far. Had approval and check in hand from my credit union, however, they insisted they had to run another credit check, insisted it's the law, and then claimed VW credit would offer a better rate (xx, it was almost double % rate, they wanted to profit on the back end) Then they claimed they need to run a credit check if it's not all paid with a bank check. Blah Blah. Ok. 4 hours later, Almost complete with paperwork, they insisted I sign a BLANK power of attorney and made a verbal claim of who it's for. No, that's no good, need it on paper, but they tried to convince me "everyone just signs" (xx) and threw a hissy fit when I asked for copies of all documents I've signed. Would not show full pages until asked several times, "just sign here" is all they asked and only agreed to show full pages when I asked repeatedly and I explained I need to know what I'm signing which is a normal expectation" They finally agreed to it, getting tired now. All paperwork done, sales and finance. Walk out to the car that was "just detailed". Well, either this morning or last night, someone there wrecked/sideswiped the whole right side of the car: both doors, quarter panel and rear bumper and did a quick and very shoddy "paint touch up" job which resembled something an 8yr old playing with mommy's nail polish could manage, if that! Horrible! When I asked "what's this" and "why TF would you not tell us something happened and why would you hide it and try to cover it up" the general sales manager focused on the language and that "the deal is off, we will cancel it you don't need to swear" as if that's the issue here. FFS!!! Of course the deal is off, xxx do you think?? Another 20min and complaints from them about returning and/or destroying documents we signed with private info listed. Wasted 5 hours for nothing. Stay away from these crooks. They lie, lie, lie, lie! Do NOT buy a used car here. If you do, get all claims ON PAPER because they xx so much it stinks. They only care about making a sale and will xx to no end. This car is supposedly "certified" That's xx! It's a certified SCAM! More
by Georgiana M
Employees Worked With
Steven Rotenstein, Jim Baydemir, Brian Norris, Frank Dickenson, Kevin Chung, Luke Bialas
October 24, 2017
Purchased a new Passat and was very pleased with the overall experience. Salesman (Larry Fitzpatrick) was very knowledgeable and friendly. Dealership was very aware of th and was very pleased with the overall experience. Salesman (Larry Fitzpatrick) was very knowledgeable and friendly. Dealership was very aware of the time constraints I was under and worked very hard to get me out on time. More
by Laurie2258
Employees Worked With
Larry Fitzpatrick, Kevin Chung
October 23, 2017
Great service Alex and everyone took care of us in a very timely manner. I am very happy with my experience, and would recommend any of my friends here. Alex and everyone took care of us in a very timely manner. I am very happy with my experience, and would recommend any of my friends here. More
by Newag532
Employees Worked With
Alex Tsankov
October 23, 2017
This car is perfect for me! I noticed this car on display and I couldn’t believe it! This car couldn’t be more perfect if I had the opportunity to order it down to every detail. I noticed this car on display and I couldn’t believe it! This car couldn’t be more perfect if I had the opportunity to order it down to every detail. Jim Ellis was amazing from the receptionist, sales, and service aspects. Luke Bialas was an amazing salesman. Matt Rock made my financing a pleasure. I cannot express my thanks and gratitude for customizing this car and me just happening to find it. I am a 4 time breast cancer survivor and every day is a gift now I can’t help but SMILE every time I look at my new pink beetle which I have named “sprinkles “! Thank you Jim Ellis VW! More
by Pinkbeetle
Employees Worked With
I also wanted to mention the Sales Manager I believe his name was Edwin and he was from Philadelphia PA I believe. He went above and beyond to make me feel special!, Matt Rock, Luke Bialas
October 23, 2017
First vw achievement It was a great experience buying a vehicle from you guys ,thank to Oleg Robu we made our dream to come true , will definitely come back soon It was a great experience buying a vehicle from you guys ,thank to Oleg Robu we made our dream to come true , will definitely come back soon More
by Andrei Luncas
Employees Worked With
Oleg Robu
October 20, 2017
Kate Davidovici Oleg Robu is your guy ! If you are looking for a vehicle at Jim Ellis Kennesaw, ask for Oleg ! All the stuff is grate, thank you for the great deal I' Oleg Robu is your guy ! If you are looking for a vehicle at Jim Ellis Kennesaw, ask for Oleg ! All the stuff is grate, thank you for the great deal I've got ! More
by Self
Employees Worked With
Oleg Robu, Kevin Chung
October 19, 2017
Awesome sales person!! Went to Jim Ellis VW looking for a new toy for the hubby (Golf R). Amanda was the very first person to greet us with a huge smile and a “Hi! How are y Went to Jim Ellis VW looking for a new toy for the hubby (Golf R). Amanda was the very first person to greet us with a huge smile and a “Hi! How are you guys!”. She was extremely personable, friendly, and genuine. Amanda was not like the stereotypical pushy sales person. She took her time with us and actually listened. There was no Golf R on the premises, but we noticed they had a WRX and Amanda offered a test drive. Basically went to Jim Ellis for the hubby and I walked out with a WRX 6spd. The overall shopping experience at Jim Ellis VW Kennesaw along with the staff was a great one. I highly recommend Jim Ellis and Amanda for your next vehicle purchase! More
by ErikaWRX
Employees Worked With
Amanda Stacks
October 14, 2017
Always a great experience! This is the second vehicle purchased at this dealership by my husband and I. They have excellent service and a great team who we will be continuing to This is the second vehicle purchased at this dealership by my husband and I. They have excellent service and a great team who we will be continuing to buy from in the future. I highly recommend you stop by! More
by sqkypants
Employees Worked With
Jim Baydemir, Kevin Chung
October 14, 2017
Super salesman! Just one hidden issue So let me start by saying Larry Fitzpatrick was amazing I would go back to him anytime! The only thing that has me upset is I came in to buy a car wit So let me start by saying Larry Fitzpatrick was amazing I would go back to him anytime! The only thing that has me upset is I came in to buy a car with my money I did not need a loan. I was told to verify my identity and I quote “In case you were like a Timothy McVeigh type” no one told me they were running my credit as if I was getting a loan! This will stay on my credit for two years. I really think you need to find another way to “verify identity” if this is truly the only reason you ran my credit as a hard inquiry! More
by Bobbie715
Employees Worked With
Matt Rock, Larry Fitzpatrick
October 14, 2017
The Ellis GTi experience I would have to say that Jim Ellis [insert car here] offers the best customer service. I've NEVER felt more welcome in feeling comfortable buying a ca I would have to say that Jim Ellis [insert car here] offers the best customer service. I've NEVER felt more welcome in feeling comfortable buying a car from you guys. in a couple months my wife will be in the market for a CPO '17 Audi A4. I would like to exclusively make Luke B, our goto for next transaction!! A shout out to Frank and Kevin for my smooth transition to back to GTi land!! More
by grocerygrip
Employees Worked With
Demarkus Tate, service advisor , Frank Dickenson, Kevin Chung, Luke Bialas
