Jim Ellis Volkswagen of Kennesaw

Quick and they listen I went in with some pretty specific numbers that worked for my budget and not only did they meet my numbers they were able to get me even better finan I went in with some pretty specific numbers that worked for my budget and not only did they meet my numbers they were able to get me even better financing than the pre-approved that I came in with and rather than try to shave that off the discount they were providing they passed that along to the numbers they had already beat. I was really expecting it to be a short visit but they listened, acted and we "got the deal done" and went home the same day with my new car. Have dealt with the Jim Ellis auto group with my Audi and my experience today shows that was not an isolated "great" dealership but that it is a culture at all Jim Ellis dealers. More

Amazing, friendly, and courteous staff Scott Ashlin provided superb service in showing me a 2015 Chevy Silverado which I purchased from him. He was friendly, not pushy, courteous, and showe Scott Ashlin provided superb service in showing me a 2015 Chevy Silverado which I purchased from him. He was friendly, not pushy, courteous, and showed extreme interest in helping me get the truck I wanted. Matt Rock in Finance was also great service in helping me finalize all of my paperwork and options. More

Great experience. Awesome, friendly, knowledgeable, and super helpful staff! I was helped promptly and professionally. I will definitely return for future car buying ne Awesome, friendly, knowledgeable, and super helpful staff! I was helped promptly and professionally. I will definitely return for future car buying needs. Definitely recommend these people! More

Great service The salesmen are great and the receptionist at the front is very polite and helpful, great place to buy a car. Everyone is very friendly and they are The salesmen are great and the receptionist at the front is very polite and helpful, great place to buy a car. Everyone is very friendly and they are quick to help. More

The very best Everyone at this dealership are very friendly and knowledgeable of all things Volkswagen such as reliability statistics of vehicle other years of the Everyone at this dealership are very friendly and knowledgeable of all things Volkswagen such as reliability statistics of vehicle other years of the vehicle and what really suited me my needs and as well for my growing family. Highly recommend stopping by for your next vehicle! More

Great experience Ashley was so sweet on the phone. She answered my questions and sent me to the correct extention! She is great at customer service. Also, when I went Ashley was so sweet on the phone. She answered my questions and sent me to the correct extention! She is great at customer service. Also, when I went to the store, she greeted me with a smiling face and quickly got me a sales associate. More

Great dealership Professional staff who are very attentive to your needs. The dealership is clean and inviting with lots of employees to assist with all your needs. Gr Professional staff who are very attentive to your needs. The dealership is clean and inviting with lots of employees to assist with all your needs. Great experience! More

Don't leave your car when you getting servic done. I went to get a basic oil change on my car. I also wanted them to check to see why my check engine light was on. They said they were going to do a dia I went to get a basic oil change on my car. I also wanted them to check to see why my check engine light was on. They said they were going to do a diagnostic test on my car. So I told them to call me to let me know what was wrong before doing any work. They called me to inform me that my computer system in my car need to be updated and they quoted me a price. I told they guy on the phone that I don't want any work done and I was coming back to get my car. I lived across the street. Once I got back they did the work I asked them not to do and charge me three times what I was going to pay. I asked to speak with the guy I talked to over the phone they said he wasn't there nor did he relay the message of me not wanting anything done to my car.... They will NEVER SEE ME AGAIN.... More

Service Department POOR POOR customer service 6 months ago, I brought my car because of a leak on my back passenger right carpet. Coincidentally, my window was smashed three months before, so when 6 months ago, I brought my car because of a leak on my back passenger right carpet. Coincidentally, my window was smashed three months before, so when they inspected my car they found glass. They called me and asked if the wet carpet was the result of my broken window -fair assumption-. I told them NO. They did not find the leak origin and they concluded the water entered my car when it was broken. They dried my carpet. Luckily for me, the leak started again and I brought my car again to this Dealership, they remembered my case and told me AGAIN it was because my broken window and I have lost my guarantee before even checking it. I told them it was a really bad customer service. I went to another Dealership, Kuhn of Marietta. They found the leak and they are fixing my car under my Guarantee. I WOULD NOT RECOMMEND JIM ELLIS OF KENNESAW More

First-time Buyer I came to Jim Ellis as a young first-time buyer, and I was feeling totally overwhelmed by all the details involved in buying and financing a car. Mage I came to Jim Ellis as a young first-time buyer, and I was feeling totally overwhelmed by all the details involved in buying and financing a car. Maged Roushdi was absolutely incredible. He found a handful of great cars in my price range and took me out to test-drive them, but I needed time to think about it and compare the details. In the week between my first and second visit to the dealership, I contacted him a few times with questions, and he was so patient and helpful. I never once felt pressured to make a quick decision or to choose something outside my budget. Once I decided on a car, he worked with his managers to get me an awesome deal, and walked me through the financing process and happily chatted with me while we waited for a decision. There was a hiccup with my cosigner (a relative out of state), which had me in tears, but Maged was quick to calm me down and assure me that we'd figure it out and find a solution. Luckily I had another relative in-state who agreed to cosign. He stayed almost two hours past his shift to wait for her to come to the dealership to sign papers with me so I could go home with my new car that night! I was blown away by the level of dedication he showed. It was the definition of going "above and beyond." I can't imagine anyone else making me feel more comfortable throughout that process. I was in great hands, and I would not hesitate to recommend him to anyone in the market for a car. More