Jim Falk Lexus of Beverly Hills

This is my 3rd Lexus purchased from Lexus of Beverly Hills and all services are done there and the reason is their total emphasis on customer service and satisfaction , and at a competitive price. I c Hills and all services are done there and the reason is their total emphasis on customer service and satisfaction , and at a competitive price. I can't imagine a service mgr. more sincere and helpful than Dave Newman who also sets the tone for the service reps that work for him. I have been totally satisfied on every occasion and I would recommend them to everyone. More

Gilbert did a great job and got me into the car of my choice. He negotiated to get me the price I needed and stayed with me the entire time. The wait for financing was a bit long, but otherwise the exp choice. He negotiated to get me the price I needed and stayed with me the entire time. The wait for financing was a bit long, but otherwise the experience was a plus, plus. I would definately recommend the dealership. More

I have been a customer of Jim Falk Lexus since 2004. I purchased my second Lexus Suv in 2008. Manny Soto provides excellent service. He is attentive and conscientious. He goes out of his way to take purchased my second Lexus Suv in 2008. Manny Soto provides excellent service. He is attentive and conscientious. He goes out of his way to take the extra time to address any problem that I may have with my car. He goes out of his way to make sure that my car is returned in a timely manner, clean and washed. He is an excellent service representative for Jim Falk Lexus Beverly Hills. More

I have been taking my car to get serviced with Saul Munoz for the past two years and the service has always been great. Appointments are readily available and my car has always been ready when promised. My s for the past two years and the service has always been great. Appointments are readily available and my car has always been ready when promised. My service consultant always makes sure to explain the service performed and my questions are always answered. More

I was very happy with the total experience in dealing with the service department.Starting with making my appointment and speaking with your service representative. When I brought my Lexus in for service with the service department.Starting with making my appointment and speaking with your service representative. When I brought my Lexus in for service Arthur was very clear what was needed and arranged for a loan car. Called me promply when the work was complete and explained what was done and by the time I paid the bill my car was waiting...Truly outstanding from start to finish! Arthur was wonderful!! More

James Shin and his sales manager, Safi Nabi, were very professional, courteous, helpful and friendly in all aspects of the transaction. James had a comprehensive knowledge of the RX350 and explained all professional, courteous, helpful and friendly in all aspects of the transaction. James had a comprehensive knowledge of the RX350 and explained all the features of the vehicle in a way that was easily understandable. He walked me through each phase of the acquisition, ownership, warranty coverages and service in great detail. The purchase price was determined by a courteous agreement of fair value. This has been my best car purchase experience. I would highly recommend James and Jim Falk Lexus. More

An altogether positive experience. Stuart Hicks in financing was understanding, flexible and worked with me to put together financing that addressed my concerns. Everyone was positive about this deal financing was understanding, flexible and worked with me to put together financing that addressed my concerns. Everyone was positive about this dealership, seemed to work together well with a great deal of efficiency. More

I am writing this review today to especially commend your employee Arthur Rostomyan. I purchased my current Lexus at Jim Faulk Lexus, and have taken it there for all of its subsequent scheduled services s employee Arthur Rostomyan. I purchased my current Lexus at Jim Faulk Lexus, and have taken it there for all of its subsequent scheduled services since. Unfortunately, I cannot say that it has all been smooth sailing. In fact, I regret to say that I have been disappointed on more occasions than one, especially relative to the service I received over the prior ten years at my Lexus dealership in Texas. I was taking it to the Beverly Hills, Maple location, where I experienced repeated delays waiting on loaners in the morning (this despite calling in and letting them know precisely when I would be there so that they could have things ready.) Worse, however, were the problems I experienced at pick up. I encountered inordinately long delays waiting for my car to be brought around (as long as forty minutes!) and when the car was delivered, it was repeatedly returned with grease on the interior carpet and leather, and generally sloppy clean up on the exterior. (Just not the kind of thing you expect from Lexus.) Last time, however, they failed to wash it all together, and the car was returned with a broken lug nut as well. In an attempt to give the dealership one last chance, this time I took the car to the S. Robertson location. There I was fortunate to land Arthur as my service rep. The difference was striking. Arthur is a gem to work with! He was attentive, polite, very timely, and when I noticed another broken lug nut at pick-up, he took care of it instantly! He was all around just a pleasure to deal with. While former experiences were unfortunate, this is an employee who deserves kudos for a great attitude and excellent customer service! I hope you will see to it that he is rewarded accordingly. Thank you. More

Both sales agents were extremely helpful and friendly and they I never felt inappropriately pressured as I have at other dealers. The pricing was competitive and they were very upfront about all the costs a they I never felt inappropriately pressured as I have at other dealers. The pricing was competitive and they were very upfront about all the costs and what I would or would not be getting. I was very pleased overall with the experience. More

This visit was for a minor problem -- I needed a new tire. Yet I was treated, as always, as well as if I'd been buying a car, with prompt service and a loaner car. Arthur is knowledgable, friendly, an tire. Yet I was treated, as always, as well as if I'd been buying a car, with prompt service and a loaner car. Arthur is knowledgable, friendly, and always helpful. Everything gets done correctly, on time, and -- in this case -- below the quoted price. More