First of all, where do I start? I am a bit late on the review. The incident was on 05/21/2018. We took our 2015 RX 350 in for new tires , we discussed many options with the one service advisor . Also the SUV needed a service.We went with his suggestion, accepted a loaner and went up the street to test a new RX 450H after accepting a loaner vehicle. I assume the lady was going on the assumption sex sales..Not always.. certainly not with us. We were steered towards a car even after asking and was told you guys don’t want that. We drove a Hybrid one she knew barely anything about.In the Showroom we proceeding to talk about pricing. At that point her sales manager came over. Very cordial lady, she stated she would put something together for us. We had lunch and visited a few shops. We called about the car and was told 15 minutes. So we went back and sat for an hour at the service center. We drove home and then needed to get on the 405 later, as the speed increased the SUV starting swaying and shaking. We called the service advisor. He said to bring it back in the AM. Once parked in our garage we noticed scratches and nips on the rims. It appeared when the lug nuts were taken off or put on the tool slid across or bounced causing damage on the rims. We also noticed weights on the outside of the rims on two of the wheels. We called the service advisor again. He stated they would repair and give us a loaner , but to repair the rims that he inspected and agreed was caused by Jim Faulk would be repaired but it would take four weeks, we acknowledged without being asked one of the rims had some rash on the bottom we caused. We never went back, it was ridiculous. At this point we had spent $3,624.79 the SUV had to go back and have another set of tires, 19”Michelin, they only had three, so we waited. The vehicle was picked back up, we were told everything checked out and the car had been road tested. This must not have been true. Due to the breach in trust we took the SUV to Keyes Lexus who corrected the alignment and balance. It appeared Jim Faulk just stuck on the second set of new tires. Even after that, I thought well it was a really bad day for someone, so I called in and both the sales manager and the salesperson were no longer with Jim Faulk. After everything we just said forget it. This is not the place, untrained service staff, fast employee turnover in sales, something in service? Very sad, I am sure the owner does not intend the business to be run so Haphazardly.