Jim Falk Lexus of Beverly Hills

I just bought my used 2008 lexus Rx350 from this dealer. It was Gilbert (from the internet department i guess) who recepted me and I would ABSOLUTELY recommend him. He was a very cool guy, talkative, honest It was Gilbert (from the internet department i guess) who recepted me and I would ABSOLUTELY recommend him. He was a very cool guy, talkative, honest and a good driver himself with a personal philosophy that friendship with customer is the most improtant thing. Except from having a great time buying this car, he did everything pretty fast and saves your time. It takes me less than three hours to get everying all set. I am very satisfied with the entire purchase. More

I have been driving Lexus vehicles for the past ten years because of the quality of service i get from Lexus. Arthur has been taking care of my cars for a few years already. I used to go to Lexus of Glendale because of the quality of service i get from Lexus. Arthur has been taking care of my cars for a few years already. I used to go to Lexus of Glendale where I met Arthur and when he started working at Jim Falk i followed him all the way to Beverly Hills. Arthur has always gone above and beyond with his customer service and i will continue bringing my car to Arthur. A++ service every time! More

I am treated very fairly and well. Went in to get my side mirror fixed, which they fixed for a fair price. The service department is a star of the dealership. I appreciate that I receive a good Lexus side mirror fixed, which they fixed for a fair price. The service department is a star of the dealership. I appreciate that I receive a good Lexus loaner car for all servicing and the they return the car washed and clean. More

Mr Manny Soto was very attentive during my visit to drop the car for srvice early in the morning. He took the time to ask my whether I needed a ride to my office and, after logging my car's data into the co the car for srvice early in the morning. He took the time to ask my whether I needed a ride to my office and, after logging my car's data into the computer, he explained the mechanical work to be performed and gave me a cost estimate. Later that afternoon when I came to pick up my car, ss he promised the car was ready and clean and his estimate was not exceeded. I am happy Manny is at this dealership for he makes the visit enjoyable. More

I've been using Jim Falk Lexus Service for 5 years now and have always had an excellent experience. My service representative, Arthur has been a fantastic advocate for me with his service management. Li and have always had an excellent experience. My service representative, Arthur has been a fantastic advocate for me with his service management. Like all businesses, sometimes there are misunderstandings or problems that occur. What impresses me each time is that Arthur is a strong advocate for my position -- settling things quickly and fairly. Arthur has so impressed me time and time again that I have recommended him specifically to other friends that have Lexus vehicles. Like me, some of them drive from areas that have other Lexus dealership nearer to them than Jim Falk Lexus. I'd prefer to be treated respectfully and fairly vs. the poor quality of service I've experienced at other Lexus dealers in the LA area in the past. More

i want to thank james chin for helping us with our purchase of the IS-250, we bought, he showed us all the cars we wanted to see,and drive and stayed till mid night to get this deal done for us, and t purchase of the IS-250, we bought, he showed us all the cars we wanted to see,and drive and stayed till mid night to get this deal done for us, and to the rest of the staff,also very kind, this is my 2nd lexus we buy at this dealer ship,and we look forward too buying the IS-250c in the near future..... THANK YOU TONY PINON More

These guys consistently provide good service and are thorough with the work they do. They are friendly and approachable and always happy to answer questions (even the dumb ones). The hours of service ar thorough with the work they do. They are friendly and approachable and always happy to answer questions (even the dumb ones). The hours of service are convenient. The woman at the check out is very nice and also gets you in and out very quickly. More

Larry was fantastic to work with. He is the consumate professional, and ensured that my needs were met and that the transaction went smoothly. I got the car I wanted at the price I wanted. I will definit professional, and ensured that my needs were met and that the transaction went smoothly. I got the car I wanted at the price I wanted. I will definitely return to do business with Larry for my next lease at Jim Falk Lexus. More

I have never experienced service as good as this from any car dealer service department. Juan is so wonderful to me and always takes spectacular care of me and my car. I completely trust and value his adv car dealer service department. Juan is so wonderful to me and always takes spectacular care of me and my car. I completely trust and value his advice. Plus he is super nice and always comes through. He is a class act all the way.. More

I have been taking my Lexus to this Service Center for 2 years now, and have always had a very pleasant experience. The Service Consultants are already friendly and helpful! They always provide Excellent cu years now, and have always had a very pleasant experience. The Service Consultants are already friendly and helpful! They always provide Excellent customer service and my vehicle is ready when promised! More