Jim Falk Lexus of Beverly Hills

Mr Manny Soto was very attentive during my visit to drop the car for srvice early in the morning. He took the time to ask my whether I needed a ride to my office and, after logging my car's data into the co the car for srvice early in the morning. He took the time to ask my whether I needed a ride to my office and, after logging my car's data into the computer, he explained the mechanical work to be performed and gave me a cost estimate. Later that afternoon when I came to pick up my car, ss he promised the car was ready and clean and his estimate was not exceeded. I am happy Manny is at this dealership for he makes the visit enjoyable. More

I've been using Jim Falk Lexus Service for 5 years now and have always had an excellent experience. My service representative, Arthur has been a fantastic advocate for me with his service management. Li and have always had an excellent experience. My service representative, Arthur has been a fantastic advocate for me with his service management. Like all businesses, sometimes there are misunderstandings or problems that occur. What impresses me each time is that Arthur is a strong advocate for my position -- settling things quickly and fairly. Arthur has so impressed me time and time again that I have recommended him specifically to other friends that have Lexus vehicles. Like me, some of them drive from areas that have other Lexus dealership nearer to them than Jim Falk Lexus. I'd prefer to be treated respectfully and fairly vs. the poor quality of service I've experienced at other Lexus dealers in the LA area in the past. More

i want to thank james chin for helping us with our purchase of the IS-250, we bought, he showed us all the cars we wanted to see,and drive and stayed till mid night to get this deal done for us, and t purchase of the IS-250, we bought, he showed us all the cars we wanted to see,and drive and stayed till mid night to get this deal done for us, and to the rest of the staff,also very kind, this is my 2nd lexus we buy at this dealer ship,and we look forward too buying the IS-250c in the near future..... THANK YOU TONY PINON More

These guys consistently provide good service and are thorough with the work they do. They are friendly and approachable and always happy to answer questions (even the dumb ones). The hours of service ar thorough with the work they do. They are friendly and approachable and always happy to answer questions (even the dumb ones). The hours of service are convenient. The woman at the check out is very nice and also gets you in and out very quickly. More

Larry was fantastic to work with. He is the consumate professional, and ensured that my needs were met and that the transaction went smoothly. I got the car I wanted at the price I wanted. I will definit professional, and ensured that my needs were met and that the transaction went smoothly. I got the car I wanted at the price I wanted. I will definitely return to do business with Larry for my next lease at Jim Falk Lexus. More

I have never experienced service as good as this from any car dealer service department. Juan is so wonderful to me and always takes spectacular care of me and my car. I completely trust and value his adv car dealer service department. Juan is so wonderful to me and always takes spectacular care of me and my car. I completely trust and value his advice. Plus he is super nice and always comes through. He is a class act all the way.. More

I have been taking my Lexus to this Service Center for 2 years now, and have always had a very pleasant experience. The Service Consultants are already friendly and helpful! They always provide Excellent cu years now, and have always had a very pleasant experience. The Service Consultants are already friendly and helpful! They always provide Excellent customer service and my vehicle is ready when promised! More

I took my Lexus in for my routine service and worked with Mike in the service department. They made a normally tedious chore of having to take your car in for service, quick and easy. They took my car righ Mike in the service department. They made a normally tedious chore of having to take your car in for service, quick and easy. They took my car right away and had me in a loaner car in minutes. I was impressed with how they went above and beyond to accomodate my schedule with the return of the loaner car as well. Mike was professional and helpful and exceeded every expectation in quality service. Even as I picked up the car, I realized that I'd forgotten to tell them I needed my windshield wipers replaced and Mike personally handled it himself in 5 minutes. Excellent! Jeanine Taylor More

Very helpful, friendly, and consumer conscience. I always get good pricing on my service and they communicate on all work to be required. Most importantly, they always call when they say they are going to ca get good pricing on my service and they communicate on all work to be required. Most importantly, they always call when they say they are going to call and the car is always ready when they say it is. The only issue i have is that sometimes it takes them longer than it should get your car when you are ready for pick up. Car wash sometimes isnt the best. More

I have bought four cars from Jim Falk Lexus of Beverly Hills and I intend to continue to buy from them. The service department is great and very professional. They same guys have worked there since I ha Hills and I intend to continue to buy from them. The service department is great and very professional. They same guys have worked there since I have been going there, and they are super friendly, knowledgeable and helpful. They remember my name and always make sure I have a loaner. When I get my car back, it has always been washed. And I am secure in knowing that genuine Lexus mechanics are working on my car and using genuine Lexus parts. The shop is clean and organized, I cant imagine a more professional service department. More